Consulate of Colombia

After an extremely emotional and degrading experience, I hopefully will never have to visit this consulate again. I am embarrassed for Colombians for the representatives they have sent to Canada.
My husband is Colombian and I went the to consulate to acquire a spousal visa. Before actually going to the consulate I went on the website to see what I needed to acquire for a TP-​10 visa. Not only was the information unclear, it was wrong. When I e-​mailed the Colombian Consulate for clarifications the response was simply a link to the Spanish version of their website, where I (and my husband) had already looked for clarification and found none.
When I went to the consulate the staff at the front could not (or would not) speak English to me. When I met with the official, the first thing she told me was that the visa needed to be done with my husband present (she would later tell him the same thing on the phone).
Over MANY visits I was told vague, contradictory or no information at all. When I tried to let them know their website had incorrect information (and therefore, was wasting everyone’s time and energy) I was repeatedly cut off before I could finish my sentence.
The ordeal was so overwhelming that in the end, my husband had to fly to Toronto to meet these people head on. The first thing he was told when he arrived was that «he didn’t have to come, his wife could have done it herself»…right…
Being Colombian (and the CEO of a Colombian company), my husband better understands the classism that persists in Colombian culture and has the ability to deal with difficult «high class» individuals. The notion of «high class» in and of itself should have prepared me for the type of people I had the misfortune of interacting with there.
From start to finish the experience was painful. Even when I received my visa and exclaimed «perfect, thank you» the representative would not even look at me nor did she say anything beyond a barely audible «hmph» before turning on her heels and walking back into her office.
The extent of their ineptness (and entitlement) is simply disgraceful.