Coach Canada Fallsview Casino Shuttle

Their customer service is awful. I asked to go to Niagara Falls, and the lady at the counter books me for the Niagara Falls Bus Terminal, which is NOT the closest location. When there I asked the bus driver which way was the best, he replied, «I’m not a map. You should make decisions for yourself.» This was after being obstinate and refusing to help several other passengers on the bus. I can excuse someone having a bad day, but this definiately crossed the line. For the pick-​up, the bus driver neglected to mention that it would be under a different moniker name, so several of us ended up missing the return bus due to his lack of basic customer service skills. We ended up having to take another company’s bus (and paying $ 35) rather than waiting for the next bus (which would be in 1.5 hours). Niagara Falls is great, but avoid this company to get there!

I find the Coach Canada bus to Fallsview Casino is better than Safeway Tours.
It’s about $ 15 with tax with a PAC card, and close to $ 40 without a card. The casino will also give you a $ 10 slot voucher, so the trip basically costs the same as Safeway.
My review is based on the 8am Toronto departure bus, so if you take the bus at different times, you may have a different experience/​stops/​time to destination.
The advantages: Once the bus leaves Niagara Bus Terminal, there is basically no one else on the bus, so it’s a nice 10 minute ride. The drivers are always nice to talk to once you are the last person on the bus.
The bus stops in St. Catherines and Niagara Bus Terminal before ending at Fallsview, and takes about 2 hours to get there.
Disadvantages: A 5 hour stay is required, but once you start gambling, 5 hours goes by quick. TV isn’t turned on, so no movie and no radio is played. Make sure you bring a MP3 player to listen to music.
Overall, I will continue to take the CC Fallsview Bus. The connivence of it being downtown is much better than having a normal coach service to the casino pick you up behind a coffee shop, or whatever. Service is always on time, and drivers drive safe and are friendly.

If you want a one day trip to the falls this is your best bet. They do have conditions you have to follow though, such as you have to spend a minimum of 5 hours on location, you’re 19+ and no bags are brought on board.
You do require a PAC (Players Advantage Card) issued from Fallsview Casino or Casino Niagara BUT, I have seen people get on the bus and just asked to sign up for free at the desk when getting off the bus.
The cost of the ride is around the $ 15 mark and with the PAC, all you have to do is show it to the cashier on either casino and they give you $ 10 in cash! So the trip ultimately costs you less than a return TTC ride if you think about it.
The bus departs from the Toronto Bus Terminal and reaches the Fallsview Casino with the drive time being 2 hours with no stops (note that they do not have a shuttle between the 2 casinos but it’s a short walk between the two).
If you have an out of towner looking for a day trip to the falls, take the 10am bus there and take the 4:45 or 6:30pm bus and be in time downtown for a nice dinner (which you will undoubtedly use Unilocal to find!)
If you are a very big gambler do take note that you do have to return on the same day, so no days on end gambling for you with this shuttle!
If you are taking this on a weekend or on a day/​time that might have high passenger traffic be advised that there are long line ups so you would need to arrive early enough to get a good spot in line (my suggestion would be an hour or 45mins early).