CIBC

Customer service absolutely horrible, prices over-​all OK for the value you get (IOW for a large bank).
I’ve dealt with this bank a few times, and while I have enjoyed its drive-​through bank machines when it comes to accessing my President’s Choice bank account, whenever I’ve held CIBC bank accounts at this branch, and dealt with people within it, I’ve had problems.
I made an appointment during my lunch break a few weeks ago, to open a new bank account with them. When I arrived there a few minutes early, I ended up having to wait 15 – 20 minutes until the person I had made the appointment with arrived. Then, when she did arrive, while setting me up with me account, she asked me if I wanted a copy of «this form.» I asked her which form she was referring to, and she held it the same distance away, and made no effort to help me see what she was referring to, while pointing to the form, and repeating «this form.» At the end, the only paper work I did end up getting consisted of the papers explaining the promotion they had on the bank account I was opening :-s
She also told me that I would be able to bring a cheque from the President’s Choice bank account, and have it associated to my CIBC account. When I did that a few days later, I was told that it was not possible. I was promised a call-​back from her, as I happened to be there on her day off, and that never ended up happening.
All-​in-​all, I must say that I am far from happy with the branch. I am looking for a good financial adviser, and will be checking other branches in attempt to find one that actually respects my time, and sticks to his/​her word. Other than for the purposes of using its ATMs, I strongly doubt I will be returning to this branch.