Chelsea Hotel

My hosts booked me into the Chelsea Hotel. That sounded fine at first, but my heart sank after I read the Unilocal reviews. As I checked in late on a Sunday evening, I was expecting to greeted by filth and marauding rats when I entered my room.
Fortunately, my room was spacious, clean and comfortable. No rats! Up on the 21^st floor, I had a nice view of something (random Toronto buildings). Basically, everything was A-​OK.
However:
The speed of the free WiFi is ridiculously low by current standards. When the network is busy, it can take forever for a web page to load. In the mid-​afternoon (when the network isn’t busy), I measured a download speed of 0.85 Mbps. The upload speed is – how should I say this? — even less generous.
My bathtub filled up to my ankles every time I took a shower; the drain was not working properly. Also, as others have pointed out, there doesn’t seem to be a working exhaust fan in the bathrooms. As a result, mirrors get fogged up after every shower. This strikes me as a design error.
Nonetheless, I maintain my A-​OK summary rating. For example, the checkin process went flawlessly. No one was grumpy, mean or dismissive toward me.
Estimating the number of people who are staying at this hotel at any given time might make a good google interview question. During the day, there are lines of tour buses that discharge and pick up passengers on the Bay Street side of the building. The breakfast cafeteria area on the ground floor is overrun with hungry people every day when it opens. (I went instead to the Fresh Start café on Bay Street, which is only a few steps from the hotel.) There are sometimes queues in the lobby to get close to the the banks of elevators that go up to the guest rooms.

I almost gave this place a 1 but the service became a bit better without the large volume of customers… with that said, being such a large hotel charging over 150/​night on a busy weekend — shouldn’t you know better?
The positives:
— Adorable kids check in desk
— Ample parking, however scary tight the garage
— Location
The negatives:
I apologize in advance for my rant.
— Terrible service. The long lines didn’t bother me. What bothered me was how they handled our parking situation. When the front staff forgot to ask us about parking, we came back to the concierge desk to inquire. The concierge desk told us to call from our room given the long line at the front desk and no line at concierge. Upon going back to our room, the front desk told us to come back downstairs to wait in line. All we needed was a stamp… but we spent a good 25 minutes rectifying their mistake/​miscommunication.
— Hotel/​Cleanliness. I get this is an older hotel and not terribly impressive because of it, décor or otherwise — but if my off-​white socks get grey from walking around barefoot in my hotel room for 5 minutes, I get a bit worried. (It didn’t help that in the 5 minutes I took to get back to my room one day, my room was done. Great, fast service but? about thorough.) I think the bathroom tub liked to leak water and my back was not feeling the mattress… so in general, perhaps this hotel is not up to modern standards.
–Elevators. I love the color coded elevators given the enormity of the hotel; however, these had to be the slowest elevators. Many people, including us on the 5^th floor, had to take the stairs plenty of times. The elevators were small and parking is with a different elevator.
–Noise. This is a hit or miss depending on the other guests, but you can definitely hear the hallway. Luckily, I think between rooms are well insulated.

I really want to give 3.5 stars but rounded up to 4 because despite its flaws, I enjoyed my stay.
The good:
–Quick, easy check-​in. I got there before noon and was told no rooms were available but they were able to store my luggage. Came back at 3 and promptly got a room and my luggage.
–Modern but crazy busy lobby. Everyone seemed to be rushing somewhere. But the lobby was big enough that there was plenty of room to move.
–Concierge took care of requesting a car for an early morning (3:30) trip to the airport. I stepped off the elevator and Cyril was right there waiting for me.
–Centrally located for easy walks to attractions, parks, restaurants, museums, public transportation.
–Nice room… large and clean. Bathroom was clean.
The not so good:
–No microwave or refrigerator in the room.
–The linens on the bed were odd… thought it was a sheet then a quilt with a duvet cover. But it was a sheet, then the quilt, then another sheet laid on top. If you toss and turn like I do this becomes a big mess. Woke up entangled in 3 separate pieces of linen.
–Room was stuffy and warm even though the AC was set at 65. Realized that it was just blowing out hot air no matter what the setting! Couldn’t turn it off either because then the street/​hallway/​adjacent room noise would have kept me awake. Reported it the next morning and, instead of getting a ‘I’ll send someone up to look at it’ I got ‘can’t you just turn it off?’ (no…noise) and ‘do you want me to send maintenance up to look at it?’ I must have just looked at him funny because in my mind I was thinking ‘does he think I’m going to fix this?’ I said yes and went out for the day. Came back and it was blowing cold air.
Overall a good experience. I would stay here again.

ok the good things first, it is in the middle of the city!
thats about it…
somebody told me that this is the biggest hotel in Canada, well then, it has a huge waterslide also you can rent for birthday parties…
the hotel itself is not bad, a little worn for sure but ok for the price.
it is noisy like hell though, insane, construction noise from the outside and then people noise in the hallways, i was there for 4 days and 3 of the nights were almost impossible to sleep, TEENAGERS did what they do in hotels, they run between their rooms and it sounds like a herd of bisons, they knock on doors, they tell each other things in voices that sound like thunder, and they laugh and laugh and laugh… don’t get me wrong i understand i probably did the same thing, but does it have to be next to my room for 3!!! freaking nights?
the lobby is literally like a train stations, at check out time be prepared to be in line for at least 20 minutes (even if your room key just stopped working for no reason at all, like it happened to me) .
there is a business center with several computers and a printer but you have to pay for using it (i went to fed ex down the road, at least i know they work)
there are elevators that are color coded so your green elevator goes where you want to go, don’t you use a different color…
i didnt look at the waterslide but was in the area, also loud, screaming kids (this time younger) all over the place, thats ok, its a waterslide, but hold on, the coin laundry is there also, in the ladies dressing room, i found that odd, how do man do laundry, they just don’t? i had a hard time finding the laundry also, so i had to go down to the front desk (waited only 5 minutes for my question to be answered) she told me its on the second floor, well i did know that, but there was no sign for washing machines in the ladies room…
i didnt try the restaurant, there is too much good food around, i did get a bottle of water (3.25 $) from the fresh market, they have all kinds of stuff and its like a cantina.
housekeeping did not do a very nice job, they made the beds, never got rid of the pigeon poo on the balcony and constantly forgot to refill coffee cups.
if i have the chance i will go back, if not, i m not going to miss anything…

I give this 3 star. This place is average. Still as noisy as the Bond place. I guess there is no escaping the sirens that’s happens 24 hours of the day. Maybe try to replace your windows for better sound: However… You can’t hear your neighbors which is very nice. I’m located next to the elevators and don’t even hear the Ding that goes off which is «SPECTACULAR» for me. Don’t want to be hearing it go off at 6:30 every morning every 5 min as people are leaving for work. This place is much MUCH BIGGER AND BETTER than the bond place. Yes the furniture isn’t as hip as the bond place. But… Good lord it has a proper door! And a vent. There isn’t a microwave or fridge: if they wanted to I’m positively sure they can fit it in the room. I can recommend for you to stay here. I’m a big person on noise, that’s my first priority when it comes to staying at a hotel. Then comes space and privacy. Which there plenty of. All of the little accommodation are nice, like having a fridge and microwave, but beggars can’t be choosers. I can honestly say that I spend half the year in hotels for work And I would stay here again.

If I am in charge of booking future hotel stays in Toronto this will be my last stay at the Chelsea. Each time we’ve come it has gotten more and more decrepit. No wonder the Delta chain unloaded it. It is too worn out. Even the $ 130/​night deal I got left me feeling like I overpaid. They’ve crammed so many parking spots into the underground parking it is unsafe. The carpets are threadbare and dirty. This morning there was garbage from overnight (rose stems, wrappers, empties) in the elevators. Even the deluxe rooms are so small they use double beds instead of Queen beds to make it seem bigger in the room. Despite promoting their pool and waterslide «play all day» for March break all over their website they tell you AFTER you check in that each hotel guest must pre-​register to use the pool and there is a max of 2 50 min non consecutive slots per day. My kids were not happy. I had even called the hotel to ask about pool hours and they never mentioned it. None of the rooms have a fridge or microwave. The valet parking entrance is home to panhandlers who accost guests as they wait for a taxi or try to walk off the property.
For this «past it’s best before date» hotel they try to entice you with prices that seem very reasonable at first glance BUT the minimum parking charge is $ 30/​night plus 13% tax and… even if you leave a credit card number this hotel charges you an extra $ 100 as a deposit… even if not paying cash. The food prices here are in line with actual upper scale hotels so it is a good thing the location is so great because this place gouges you big time once you’ve arrived. Don’t buy anything inside the hotel walls… less than 200 feet away there are stores selling the same stuff for 30−40% less. If you are considering staying here for a family vacation — don’t. The Marriott Eaton Centre, Sheraton Centre and Courtyard by Marriott are all very similarly priced and located. You will get much better value for your money and be more satisfied staying there.

Can’t remember staying in a worse hotel. The lobby is large and looks somewhat updated but once you get to your rooms its a huge letdown. The walls are almost yellow from being so old. This goes for the bathroom sink and tub as well. Bathrooms are tiny to the point where two people can’t even stand in it together. Sheets did not feel clean and the 2^nd night of my stay there was a visible hole on one of my sheets. WIFI didn’t work the entire first night which was an issue since I’m from NY and didn’t have service. My roommate and I were miserable knowing we had to come back to this hotel. We had to stay at this hotel for a work conference but I can definitely say I will NEVER come back here or recommend the hotel to anyone. Needs to be updated and cleaned!

This is my 3^rd time here and am not impressed but yet don’t really have overly negative emotions toward it.
The check in line was long but the clerks were professional. The room was not big but comfortable. The water pressure was low but it did the job.
I got the blue elevator bank this time and the elevators were pretty scary. It is usually a long wait coming down to the lobby or going to my room from the lobby. One of the elevators operated normally only if you press the button continuously throughout. People were worried that the elevator would stop suddenly and trap us there. It did not happen but there was definitely maintenance issues. Hope that they fix it before something serious happen to the hotel guests.
I can’t recommend this hotel to anyone.

No tv service, $ 12.99 a PPV, Room 731(our room) is right beside the elevator so it dings every 2−5mins, no refrigerator in the room, but Toronto is awesome and great service here at the hotel, just not impressed with everything else in the Hotel.

I really only stayed there for a night but I’ve got to say, for the price it was going at (significantly lower than some of the other downtown hotels), it was pretty great. The room was spacious, clean, and modern. The location is conveniently located near the subway so it’s not hard to get to where you need to go. I enjoyed my stay here immensely.

The hotel is pretty big, the rooms are small but comfy. The food in the restaurant is pretty good. I stayed on the 11^th floor and my room faced the street. The bar across the street (or maybe it was downstairs) BLASTED music all night long. And it was LOUD! I had to be up at 5am but was too lazy and sleepy to bother going downstairs to complain. I turned my heat on to drown out the rock oldies and hip hop classics they had blaring.
Other than the music blasting at late into the night the hotel is in a GREAT location! The mall was about a 7 minute walk on Yonge and there are tons of restaurants, bars and stores to check out. I enjoyed all the shopping. The street is filled with boutiques and chain clothing stores.

If you get it on sale, great.
If you pay full price, not so much, there’s better at the same price point.
This hotel is HUGE. Enormous. It was originally planned as a condo apparently, before being converted into a hotel. Built in the 1970s for Delta Hotels, its age shows in places. Elevators are tiny, layouts are odd, and while they’ve done a lot of updating it seems like keeping it going is the main effort. I hear there are plans on further renovations though, which is great.
Service was friendly on my visit, and while there with a broken ankle I was given an accessible room with a walk-​in/​sit-​down shower, which definitely improved my life. The room had a very comfortable King Size bed, great pillows, nice amenities, and simple décor. But no fridge. I can’t remember the last time I stayed in a hotel without a fridge in the room. That’s table stakes now. Ice bucket though. Nice touch. I didn’t bother trying to find an ice machine.
I didn’t avail myself of the hot tub, pool, or gym, owing to the break (and surgery on it healing), but I’ve heard decent things for what that’s worth.
If you’re visiting Toronto and you get a good deal, go for it. They do offer great advance purchase deals. If not, look at the Hilton, Cambridge Suites, or Doubletree. All are solid deals.
Oh, and park up the street, it’s cheaper.

This hotel is the reason that Unilocal needs a zero-​star review.
1. room smells like cheap air freshener and smoke, causing allergies. wouldn’t change my room.
2. they wouldn’t let my pizza delivery guy in the building — kicked him out twice. Finally we connected and when I went down, a manager picked a loud and aggressive fight with the pizza guy.
3. no room service, ok, but the food (though it looks good) makes me think they must be vertically integrated with Immodium.
4. called late at night to add a night to my reservation (bc of desperate travel situation) and not only was the operator clearly half asleep (if not nodding off during the call), she messed it up and I ended up getting locked out the next day. I had her reassure me three times that she had hooked up the reservations and that I would not be locked out. it took an HOUR of BS to get back in, which made me late. Everybody shrugged and nobody seemed to care much.
5. I got a call saying there was a problem with my credit card — I went downstairs and they told there was no such problem at all.
6. The «free wifi» does not work. At all. Ever. You can get on the network but not one site will ever load. So be ready for extra data charges on your phone — might as well stay at the shangri-​la for what it will cost you if you have business to do.
In conclusion, I’d have preferred a hostel or actual budget hotel. This is a fancy hostel at luxury hotel prices. I cannot say it clearly enough: avoid avoid avoid.

I have been going to Chelsea for about 10 years now.
However within the past 3 years I have noticed how unkept and dirty it has been. Chelsea has become the budget hotel of Toronto. This means that all walks of life are coming in. This last time, which was my last… I had been stuck next to the elevator. It was deafening. I immediately asked the desk to change my room, which they did.
Doors are broken, elevators are slow, and cheap brings in the dirty, rude Europeans in, in droves.
I give it 1 star for its workout room. I won’t return.

When looking out your window (I’m on the 10^th floor), I have a pretty good view straight ahead and to the right. But if I look to the left where I can see the other balconies of this hotel, it honestly looks like a low-​income housing project. Frankly, so does the interior of this gargantuan hotel. The hallways have scratches all the way down on the hall on the 10^th floor to my room where people have apparently dragged their luggage scratching everything up? The room smells like fresh paint and is perfectly acceptable if you like overly bright lighting, popcorn ceilings, utilitarian furniture and absolutely no charm. It’s clean and fine… but that’s just it — FINE. It looks like the mirror on the wall was purchased at Target. Everything just looks kind of cheap and plain. The bathroom is plain and the lights are blinding — no warmth. It has a walk-​in shower (no tub in my room but the walk-​in shower is handicap accessible). Water pressure was sub-​standard.
On the plus side — the bed is comfortable — I slept quite well and the housekeeping service is excellent, thorough and very attentive and every staff person here on the property has been nothing but friendly and lovely, which goes a long way with me. I appreciate friendliness and kindness. But even the great service is just not enough to make up for what this place lacks.
The WORST part of this place is actually what the hotel seems to boast about: «the largest hotel in Canada.» Yep, this place is BIG. Las Vegas big. This means that things suffer like: The food is absolutely awful — seriously AWFUL. The mass production of food leads to bad cuisine here — really, really bad. I ordered pasta in my room that was sitting in a vat of oil and had no taste. Oh, and it was layered in cheese as is pretty much everything in this place. The pizza was undercooked. The salad bar is just sad. Cafeteria style at best but pretty lackluster and not at all tasty. I’ve had better school lunches. The vegetarian options were paltry and vegan? Don’t even bother trying. And there is no good, healthy, organic food. (Yes I’m from Los Angeles so I’m spoiled but I like healthy food that still tastes good — sue me.)
You would think «the largest hotel in Canada» would have big elevators. Nope. They are color coded as only certain colors go to certain floors. If you have more than 4 people in there (which is OFTEN), it is absolutely claustrophobic. Tourists all smashed in there breathing on each other shoulder-​to-​shoulder. It’s uncomfortable and weird.
Upon arrival I waited 20 minutes IN LINE to check in. After a long day of traveling I’m not interested in standing in line for 20 minutes.
This just isn’t my style of hotel — it’s nothing that anyone did wrong. It’s just too big I think.

I think the Eaton Chelsea Hotel is doing a lot to turn their bad image around.
First of all, the lineup to check in SUCKED. There must have been a flight cancelled at Pearson or maybe a tour group, because there was a very long line of people with suitcases. It was a good 20 – 30 minutes before we made it to the front of the line, but when we did, Keydis (I think that was her name) was very accommodating and apologetic. Really nice. She found us a great room on the 15^th floor and sent us on our way.
The room was great. King size bed, very modern, a/​c worked beautifully, no complaints. We didn’t have time to check out the pool/​gym and other amenities, so I can’t really comment on them.
The location is both wonderful and miserable. The good — you’re right downtown, close to everything. The bad — you’re right downtown. There are two strip bars within 50 meters of the front door, and after it gets dark, things look pretty sketchy down that direction. However, there’s also some great restaurants in the area (Raijin Ramen noodles, so good), so loads of food variety.

I think the Eaton Chelsea Hotel is doing a lot to turn their bad image around.
First of all, the lineup to check in was *terrible*. There must have been a flight cancelled at Pearson or maybe a tour group, because there was a very long line of people with suitcases. It was a good 20 – 30 minutes before we made it to the counter, but when we did, Keydis (I think that was her name) was very accommodating and apologetic. Really nice. She found us a great room on the 15^th floor and sent us on our way.
The room was great. King size bed, very modern, a/​c worked beautifully, no complaints. We didn’t have time to check out the pool/​gym and other amenities, so I can’t really comment on them.
The location is both wonderful and miserable. The good — you’re right downtown, close to everything. The bad — you’re right downtown. There are two strip bars within 50 meters of the front door, and after it gets dark, things look pretty sketchy down that direction. However, there’s also some great restaurants in the area (Raijin Ramen noodles, so good), so loads of food variety.

Super cool that this hotel has been around the block in time and is the biggest in Canada, however, being a popular veteran doesn’t mean you don’t have to try! Customer service was lacking, valets and bell boys– were very nice, check in desk-​smiles apparently aren’t free, unless they are selling you. When checking out I informed them the blow dryer didn’t work, I was offered to send a new one, appropriate, however when you have all your bags and need to leave, not quite cutting it. Nothing else was offered, except a blank stare.
Beds are nice, could use new carpets and furniture else wise. The products in the bathrooms were really nice! Oh and when they say pool deck, thy simply mean there’s a pool on the same floor where there is also a deck, not that the pool extends out onto the deck!

2.5 stars.
I stayed here this past weekend as I was running the Nike Women 15K in Toronto and it was one of the cheaper options that was still convenient. The hotel itself is humongous, to the point that there are 4 entrances (including Yonge, Bay, and Gerrard Streets) and color-​coded elevators.
Upon reading the Unilocal reviews prior to my stay, and unfortunately after booking a non-​refundable stay, I was extremely nervous about the condition of the hotel. I will say, the room that I was given was in OK condition — though I agree that the hotel as a whole is pretty outdated. The bathtub could have definitely been cleaner as well. Walls are thin — you will hear the traffic and activities of the busy streets below.
Room service was very prompt and not *too* overpriced, though my boyfriend and I stuck to ordering breakfast only such as fruit, egg muffins, and coffee.
On the bright side, the hotel’s location was very ideal. Short walk away from many food options and the Eaton Centre mall, as well as other downtown Toronto attractions. We were only a 30 minute cab ride from the Pearson airport and 15 minutes from the CN Tower. We even had a nice view of the tower from our hotel room on the 21^st floor.
The main reason why I am giving the Eaton Chelsea 2.5 stars is due to the customer service, or lack thereof. The lobby moves at a snail’s pace — even when I tried to check-​in at midnight with 2 patrons in front of me, it took nearly half an hour. Almost all questions asked are not answered with direct responses, but long drawn out explanations that danced around the actual answer.
Also, wi-​fi is non-​existent here, so if you’re expecting to stream a movie or even connect to check your e-​mail… good luck with that.
Probably would not stay here again and hesitate to recommend.

I had a very good experience at this hotel.
This is the largest hotel in Toronto. There are four exits/​entrances on Younge, Bay, Gerrad and the other street, So you have to know where you are going, otherwise you will be walking around the building.
Lobby has the Disney feel. There is always an audible buzz. It’s a big place. There are color coded elevators that only go to certain floor for efficiency. Also there were several weddings going on. Lots of places to eat outside as well as inside.
My room was nice. A bit on the small side, had a small balcony, clean, fresh, prob newly remodeled. No refrigerator, but there was a newly installed safe, large enough for a laptop. Though not attached to anything.
Again, room was nice, but the hallways and elevators were dated. Faux wood paneling, etc.

This hotel bites. FRAUD and shitty customer service.
Our initial room looked liked some dirty motel room (nothing like the photos). Our whole floor smelt like weed. The bed looked like somebody had slept in it prior to our arrival.
The next day we tried to use our hair dryer started to smoke and crackle to a point that it set off the smoke detector. Had my friend had his head closer to the hairdryer his hair would have caught fire. Our tub flooded and even leaked into the carpet in the room. Mind you both me and my friend are responsible individuals, this isn’t stretching the truth.
We called to the front desk. We got transferred to some customer service lady who also had an uncaring attitude.
Me: «My hairdryer nearly caught on fire. Our tub is flooded, can you put us in another room?»
Lady in customer service: «Our rooms are fully booked we can’t do anything. I’ll send maintenance up.»
No maintenence was ever sent up. We sat there for half an hour. Had to call three times because apparently they forgot or didn’t want to deal with me.
The woman starts ignoring my calls from my room.
Never ended up sending ANYBODY up. I finally complain to somebody else and they put us in another room. Ryan was a saint bless his soul, he’s probably the only person who knows how to treat customers and be helpful and sympathetic to our issues.
Oh but it doesn’t end here. Some of these people working here are scam artists.
My friend the next day puts replaces my card with his card for the charges of the room. Pretty easy thing right? I mean a menial task such as swapping cards out should be done effortlessly! We deal with a guy named AJ who ends up swiping my friend’s card saying the transaction has been «approved». We walk away with the benefit of the doubt that nobody in such a seemingly legit establishment would do something as slimy as take his credit card info and use it in as fraudulent manner.
The next day we check out. Another lady swipes his credit saying the room hadn’t been paid for. My friend rechecks his bankstatements and clearly shows the hotel manager on site the hotel has taken an extra 400 bucks for no apparent reason. The manager runs us around saying they have no record of AJ even dealing with us. So I guess the bank statement and the bank agent on the phone are false documents? How do you deny evidence about transactions that say your hotel name on it?
They even charged my card when I checked.
To summarize we were charged a couple times without our consent. We should have only spent 300 at most for the two nights we booked and this hotel stole money from our cards (which we’re still trying to get back). What was even weirder were the charges we saw on our statements. They were not identical.
I’m initially from Toronto and this was my friends first time here. We spent most of our time arguing with the front desk about fraudulent charges that these people clearly don’t want to take responsibility for. The customer service here is awful.
I’m sure you’d have better luck with ANY (and I mean ANY) other hotel. Save yourself a headache.
If you’re looking for a hotel for comfort (like many people are) GO SOMEWHERE ELSE!

I wouldn’t hesitate to stay here again or to recommend it. Yes, the rooms or at least parts of the rooms need updating but the service is pretty inviting. The bellhop was exceptional and made me feel welcome. The front desk staff were very courteous but it would have been nice to have seen a few more of them as myself and a few others had to wait a while to check in on a Thursday evening.
The room was fine, comfortable and affordable but my bathtub stopper was busted and resulted in me calling the front desk. It’s nice that the rooms have balconies but if your view isn’t good enough just head up to the top floor. There you’ll find a well maintained pool and gym area complete with a sweet deck view of downtown Toronto.
The food was amazing. I had breakfast at the sit down restaurant and the service was impeccable and the food was superb. Not to mention room service was reasonably priced and delicious.
The service, food, location and recreation areas are the big winner here.
The rooms just need some updating (bathtub was broken and the wallpaper was peeling all throughout the room).

My next trip to TO later in summer, if I choose again for this area as opposed to DT, this will be my go-​to.
Location-​wise, very safe and just a block away from the Yonge action. Didn’t see any homeless or riff raff. Many places to eat, that’s my criteria.
Second, the lobby is enormous. Opens to 3 restos, big seating area.
I only knew about this because needed to use the washrooms badly, and access here unprohibited :-) clean too.
While décor isn’t terribly outdated, more up to date décor would be nice.
And I love big, well-​lit roofs like this.

I come up to Toronto almost once a month (from buffalo). I pretty much stay here every time. Its always the cheapest and it right in the city. It always clean and I have never had any serious issues. I’ve stayed here maybe 10 – 15 times. The pool, patio and gym on the 27^th floor are very nice especially in the summer. Good location walking distance to most attractions. There is always ALWAYS a wait to check in or out and it always seams to take forever!

Got a decent price on Priceline so can’t complain! Lady at the desk got us a room on the top floor which was neat. We were much too tired to use any of the cool amenities but we appreciated the location for sure!
There is cheaper all day parking nearby so I didn’t spend a fortune on hotel parking.
The place was so big it felt like an airport terminal!

Tips:
— parking is $ 29
— free wifi
— pool
— breakfast area (not free)
— gym facilities
— balcony on every room
— check out is at 11am
Reserved a one queen for my husband and myself. The lobby was bright and a bit confusing at first as to where the service desk was located due to multiple reception areas within the main lobby (thank goodness for signs). The elevators were also assigned numerically to certain floors so that was interesting. Although, when you walk out the elevators, it isn’t written nearby which end leads to your room number until you’ve actually turned a corner.
Included in the room:
— a/​c & heater
— coffee maker with relative drinking utensils
— blowdrier
— ironing board & iron
— alarm clock
— ice bucket
— room service
— full length mirror
— shampoo, conditioner, lotion, body wash & 2 bars of soap
— face, hand and body towels
— drawer storage
At one point my husband and I were feeling hungry after the 10pm mark so he ordered us some Teriyaki chicken with cashews and rice, french fries, chicken wings, garlic pita bread, and chicken alfredo penne with a couple of bottled eska water, ice tea’s and 2 heinekens lol — yes I know we were just famished at this point and the wait also made it a slightly worse lol.
When the food arrived — and I’m not sure if they do this to every order — but they wheeled in a table which I thought was a bit unnecessary since there’s already a desk included in the room where the telephone and charging station is. The bathroom does not have any venting system in place. There is a vent but no available fan to air out steam. I find this to be a problem because when you don’t turn om the fan for at least half an hour after every shower or at least open a window within that area, you will experience moulding in the long run.
The room in itself is fairly dim and outdated unless all lights are on. Near the side of my bed I noticed one of the extension bars were right near the bedding. In case something happened and a spark were to ignite, the bed could’ve easily caught fire so I of course moved it away. Needless to say I was really thankful I noticed this issue. We also found noise level to be quite clamorous but bareable with people shouting outside on Yonge Street, guests going to their rooms nearby, and although it does state No Smoking on the balcony pane, we could see some people doing so on their balcony and heard what sounded like a party on one of the nearby balconies.
Checkout was executed with no hiccups and the staff was very friendly.

Definitely a budget hotel. Not a place to go to relax or feel pampered.
The plusses:
–Had excellent, friendly service at check in and check out.
–Bed was comfortable.
–Bathroom was very clean.
–Underground parking was easy and convenient with in/​out privileges.
–Free in room WiFi worked fine, but signal wasn’t especially strong.
The minuses:
–What’s with the bubbling wallpaper? (Pics attached).
–Two of the four pillows had hair on them (eww).
–Room temp was tolerable but stuffy, even with the a/​c on full blast.
–Balcony was disgustingly filthy.
–Underground parking was moderately expensive at $ 29 CAD.
Would stay here again in a pinch, but otherwise not.

Positiv: Preis gut, Lage perfekt, WLAN kostenlos + gut
Negativ: Zimmer und Bett äußerst klein, keine funktionierende Klimaanlage, leider auch kein Fenster zum Öffnen — schade bei 30 Grad Celsius. Beim Check-​In unbedingt Geduld mitbringen — Warteschlangen, die man sonst nur vom Amt kennt!

I have a few basic requirements for staying at a hotel:
— All plumbing works.
— No bed bugs.
— Ceiling won’t fall on my head while I’m sleeping.
— Secure enough that I won’t try to barricade myself in at night.
All requirements were met at the Eaton Chelsea. We were upgraded to a room with a king size bed, so that was nice, and the temperature controls worked just fine as well. There were some minor annoyances: wi-​fi signal was generally non-​existent in the room, a broken tile in the bathroom, and for the first time ever: no in-​room safe. The location is great, but the parking is a bit over-​priced ($ 29 per day).
I’m rating it as 3 stars because although we had all necessary amenities, I didn’t see the «above and beyond» that a hotel of any caliber above that would try to display. Serviceable, yes. Repeatable? Doubtful.

This review is of their conference facilities and food offerings at conferences only.
This facility has been well retrofitted and the food and service in particular was excellent. They had a make-​your-​own-​nacho bar with vegan cheese and chilli the first night, lots of fresh veggies and hummus, and in the morning lemon vegan pancakes, Sol Cuisine vegan sausages, and fresh fruit (though very sad pale strawberries — those seem common at that time of the year), Starbucks coffee, and proper soy coffee creamer (not just soy milk).
For lunch there was chana masala and rice, with Sweets from the Earth chocolate cheesecake for dessert. I’m very appreciative that they did not just serve salad to the vegans.
The conference room sizes are good and the technology for the presentation was in good order. I saw Jane Goodall speak at this event and thought it went really well.
The washroom facilities were clean, modern and most importantly, there were more than enough stalls meaning no waiting required. I would recommend this hotel for conferences –only though I cannot speak for those who attended and also stayed here, since I’m a resident of this city.