Caldense Bakery

Like other said, very poor service, and wrong item! Server looks careless, I pointed to the pastry, she said one? I said yes, went to the counter to pay. She returned with a box, sealed it, and when I opened it at home, not the one I was asking for! You had ONE job to do lady!

This Bakery Needs Improvement In Customer Service!
My 84 year old mother chose this bakery to visit because it was the only one in that small shopping mall and so we decided to try out their food and services.
When we got to one of their entrances, they only had stairs and a railing, but Not a ramp which was a health hazard, as well as a safety hazard for those such customers who are handicapped and/​or on a wheelchair and unable to use the stairs.
When we finally got inside, we both ordered egg sandwiches for the expensive price of $ 4.80 per sandwich, however, when we were going to add vegetables to our sandwiches, they wanted an additional .25 cents per vegetable. Can you believe it?
If I went to Subway, I can get as many vegetables as I want without having to pay extra and I would get a much larger sandwich as well!
Furthermore, we were also going to order Soup, but the ONLY soup that they had was something Portuguese with Sausage in it and it did Not sound very appetizing!
We also ordered one diet coke, one coffee and one hot chocolate as well.
They could have had at least one other option for Soup, but sadly they did Not and/​or Refused to do so!
I never heard of such a thing, but I guess this is how they wish to run their bakery.
Last, but Not least, but when I was going to pay for the first bill of $ 14.00, we had all of the money except for $ 1.00 and when I got out my american change to pay for it, they Refused to accept my money claiming that they don’t accept the part of my change that contains Pennies!
Get Real!
I therefore had to pay for the $ 1.00 out of my credit card.
Ridiculous!
I personally did Not have such a good experience at this bakery and would NOT recommend it to anybody!
Thank you.

Unless you’re a man the women here will not give you good service! Seriously these women (most of them) flirt with any dude that gives them any attention and it’s no secret in the community!
I haven’t been here for a good long while but this (today) afternoon I bought some shrimp patties (they have shrimp and beef Portuguese style patties) for my children. After a long day of work and then a work event I decided to grab more shrimp patties since I had none earlier. It was late around 10:30pm.
When I got in two men where ahead of me and of course the waitress (she dyes her hair black and straightens it. her daughter waits for her sometime and she seems more of a Brazilian than Portuguese) was being flirtatious as usual and she took my order.
I do not eat meat just seafood so I asked how many shrimp she has and she said 3 so I bought all 3. I saw 3 more patties that I assumed was the beef.
I went home ready to eat but when I opened 1 up it was beef! I opened up the other 2 and they were all beef!
I went back 10mins to closing and told her it asked for shrimp and they were all beef. I never spoke rudely or made her feel stupid. She told me she only had 1 shrimp like she didn’t just inconvenience me and sold the other 2 shrimp that I wanted. She did not apologize and her attitude was unacceptable.
This place disappoints me! I swear I haven’t been here for a year and a half.
They don’t need my business because they have the caffeine and sweets but I’m sure others who are forced to go there for whatever reason experience this too.

I love this bakery. The service is a bit «euro style», you should be flagging down the staff to get service. The prices are fair given the superior quality of the food, there are few places that make better custard tarts and «rissóis» in the GTA.
Some reviewers have noted a decline in quality — I have not noticed any such decline. Their food is as good as ever. Maybe the real Portuguese café is too much for some «mange cake» clientele? ;)
In the end, this is not a Canadian café. This is Portuguese all the way. A good majority of the clients are Portuguese speaking, and all their staff speak Portuguese as their first language. As a homesick Portuguese guy, there is no better replacement for a traditional café than Caldense.
Be aggressive (and polite) with the wait staff, flag them down, and let them know if you plan to order more when you first order. They’ll just bring you the bill right away if you don’t. If you can, bring along someone who speaks Portuguese so they can explain everything to you.

Well, it seemed like a nice place before entering it, as through the window we saw HUGE variety of tarts, cakes and pies etc, but never made it in, as were always rushed home, to the building next to the bakery. Until one evening we felt craving for hot chocolate and a sweet cake. For our lucks the place is open late, until 9 PM. We bought two cakes and drinks and enjoyed at home. The cakes were good, but the service not, they didn’t care about us doing business with them or were interested in selling their stuff anyway. We thought that this was just that time, but it got worse later on, until we gave up this BS.
But the cakes we got were good. At least something ;)

Decent place that’s just a walk away from my school! Always a great place to satisfy a sweet tooth with a decent variety of sweets. I usually go for the cannoli, even though I know this place is known for the Portuguese tarts. However, as mentioned a lot, service always kinda sucks here. There’s always a rude waitress and there’s always a nice one. I always pray that I get the nice one.

Poor service. Wrong coffee. Not busy
Server response.? Oh well.
Coffee a disgrace Never again!

Have been coming to this bakery for years, since I first opened. They are know for their Portugese Custard Cups, which only a few years ago where 65 cents. The custard cups are now $ 1.10 which is not bad, but the quality of the custard is no longer as food. The new custard cups are more like a gelatin cup… nothing like custard now.
Now not to say that the bakery is not wonderful. The décor is nice, the service is good with both wait staff and counter service.
With regard to the pastry, I highly recommend the canoli which is excellent but expensive at $ 2.65 each. Just last year the canoli price was $ 1.75. It seems everytime I stop in the prices have gone up drastically.
Right now the best value for taste and price is the tiramisu at a price of $ 2.60 for a fairly large piece.
Another annoying thing is that none of the pastries are labeled with a price, which makes for a rude awakening at the register. I would rather know ahead of time.
Other than that, great place!
Good Eats!

Nice to find a Bakery & Café open this late (9 pm). Walking inside with a Bakery/​Café setting of the European atmosphere but not over the top.
There’s not much Menu/​Menu-​boards/​Descriptions which made selecting an item for a Caldense noob a bit difficult. That’s why I didn’t know «Custard Tarts» where their specialty until I saw it on their Truck driving away.
I got a Cappuccino ($ 2.48) which they note using Sical Brand. The Apple Square ($ 1.95) was written on the receipt as Quadrado Maca. Both were very enjoyable. Notice the FOAM on my Cappuccino like a Snow Mountain.