BMO Bank of Montreal

Big Shout out to Ben for sorting my mess out!
I had originally called the BMO phone line and asked them to send my new master card to the branch as I was in between moving and didn’t want it to get stuck at my old address. But what they did instead was re-​send it to my old address which was no help.
After my card didn’t show up at the branch 2 weeks later, I decided to visit them and see what was going on. The teller called head office and they informed her they re-​sent it to my old location. They said they could send it to my new address which was fine, but instead Ben told them they should have it expedited to the branch which is what I asked for originally. I received it 2 days later and am super grateful to the staff here for sorting it all out!
The branch itself is small and neat, but very efficient. They are located in the same building as the food court, power building, insurance company, and other businesses. There’s a machine outside for if you’d like to withdraw money outside of business hours.