Blowit

Never again.
I was really hoping this company’s services would work and everything was fine up until we had an issue with the nozzle. I had delivery on Friday afternoon for a community event on Saturday & Sunday. I was not there during delivery but when I arrived on Saturday I noticed there was a crack in the nozzle. I assumed this wouldn’t be a problem and blew up a handful of balloons; trying to make sure that I covered this crack in case of issues. Due to weather we only had about 20 — 25 balloons handed out the first day, so we were looking forward to a larger crowd on Sunday (the weather was going to be MUCH better!).
Well on Sunday, I go to blow up the first balloon and there’s a very loud POP & CRACK and the tank no longer will work. I immediately tried calling their office, but apparently unless it’s regular business hours you don’t get to speak to anyone. And the tank had to sit there almost completely full while we couldn’t use it.
I tried calling & sent an email right away after our event and didn’t hear back from anyone and tried calling one more time. This time I spoke to a Customer Service Rep (I think) who told me that the person I had to speak with just left on vacation and wouldn’t be able to help me for a «really long time”(her words) and that she didn’t think I’d have a problem getting a rebate for the unused helium. I wasn’t too happy with the wait but thought I would definitely hear from the contact when she got back.
Well I didn’t and decided a couple of days ago to email and received a reply phone call where without saying it outright, I was «accused» of causing the damage and that they have strict policies regarding the delivery people «checking» the nozzles for cracks prior to leaving it (because all corporate policies work well always ;)) and after a bit more pushing on my part was told that she was going to speak with her boss and see what sort of rebate I could be given. I left this phone call hopeful that I’d hear positive news soon and after almost 7 weeks of waiting, I was ready.
I reminded them I understood that the delivery happened and some helium was used but that I hoped that I could have rebate off my next rental as it would happen again.
Well I just got a n email reply with an offer of a $ 15 rebate… yes $ 15 as a rebate for a tank that was over $ 130 and was still over 90% full when picked up and was clearly cracked when delivered.
I hate that my first Unilocal review has to be a bad one, but I don’t like it when companies treat customers like we’re the problem. Actually we’re the reason you are in business and I’m going to take mine elsewhere from now on.
— Full Blown Balloon Boy Explodes

Worse service ever!!!
I came to pick up the rental helium tank and when it’s done I called the store and asked them if they could pick up the tank because it is just too heavy, and they asked for a $ 30 pick up fee!!! It does not make any sense since the delivery charge was only $ 15 and I asked why they said because they have a send a special driver to get it… WTF?What kind of lame reason is that? Anyways, I ended up driving all the way down to the south and returned the damn tank myself. I WOULD NEVER RECOMMEND ANYONE THIS STORE!!! SUCH A RIP OFF!!!

Late delivery both times I used it