Best Buy

Always had great service here. Best place downtown for televisions and video games. Can be hard to reach over the phone but they get very busy. Excellent return policies. If the price drops on a product within 30 days of purchase you can go in with the receipt and they will do a paper return and give you the lower price.

Rude rude staff. I get that it’s a busy location, I get they are probably not paid much, but I’ve had grunt retail jobs before and I would never be that rude to a customer.

I am giving the Eaton Centre location 1 star based on the consistent poor service levels at this location. (Bright orange pylons could do a much better job) There is nothing worse than entering a large store when you are looking for something only to be told, its over there, and when you ‘go over there’, the product you are looking for is not there. Another problem I have with this location. I was looking for a tablet and asked the salesperson in the some simple questions to which he replied «I am not a technical person’, you should google it to get the answer to your question… If you are going buy something in this location, do your research and only come here if the price is right, dealing with a brain dead sales person in this store is like banging your head against the wall. At least this location is consistent with their lousy service.

Best Buy is one of the to-​go places for my husband. He’s passionate about music and crazy about technology: P However, we came here this time because our sub woofer didn’t work properly. It created funny sound. (–«) I didn’t realize it, but he did. This was the fifth time we needed to fix it. We have five years warranty but it wasn’t five years yet. It was a very bad design and they didn’t produce this model anymore. This time we asked if Best Buy could do something for us that was better than sending it out to get fixed and waiting to get it back in 1 – 2 months. It’s very ridiculous! The supervisor my husband talked to, looked very tired. I can tell this job is hard because they have to deal with different kinds of problem everyday. He was almost about to send our sub woofer back to the factory to have it fixed but my husband asked him «how many times do we have to send it back and if they have another solution such as getting a new one». Here we go! He mentioned about Best Buy’s policy that after four times we could get a new one :) Finally! Thanks Carl! Even though you didn’t smile at all. I knew that you have to deal with many customers all day. It was tough and exhausting. We were fine with that as long as you could give us the better solution.
Next! We looked for a new sub buffer. Susanna was a person who helped us out. She was nice, friendly, helpful and made us feel more comfortable to talk with. My husband said he saw her before. Maybe she has worked here for few years?! She was good at customer service. She needs a promotion. ^o^ It sounds funny when I say that but I mean it!
The sub woofer we found was open box so we got 10% off from the original price. Anyway, Susana told us it was 5% in the beginning but the item was dirty. No one cleaned it at all! They just brought it to the shelf without checking or cleaning the item. We don’t really understand why Best Buy doesn’t take care of their products. They can make it look new. Then they can sell open box items with a higher price that is close to the original price (as a customer, I don’t like more expensive but I don’t like junk either). Best Buy needs to pay more attention training their staff and give them more incentive in order to urge their staff to generate more sales.
We ended up paying the balance between the old and new items. I think it’s better than travelling back and forth ten times before the guarantee expired!
3 stars is for rating the store. Anyway, I hope they will improve their customer service to serve us better and faster!

I purchased a laptop with Best Buy and was told that the total device protection plan was a full comprehensive service with a one time fee. There was no mention of a 3 year contract nor a reoccurring monthly fee of 29.99
The lack of transparency made the whole ordeal awful and the after sale service was abysmal. The service was misrepresented to me

I wanted to buy a gopro since I was visiting Niagara Falls so I went there. Very good atention but in Canada taxes are SO expensive! It’s better to buy in the United States but I had no choice. Manager was very nice he gave me a guarantee for free. What I did not like was that I bought a glass protective screen for my iPhone 6 and they charged me 10 CAN for installation and they installed it wrong. The guy told me the bubbles on the side were going to go away
After 24 hrs and they didn’t so when I tried to fix it, the glass protection broke! overall I found what I needed!

Oh dear, this Best Buy is almost as bad as the one I visited in Markham. I had higher expectation for this downtown core location.
So after many Chromecasts, I finally decided it’s a rubbish system and opted to get the Roku Streaming Stick instead.
Walking into this large store at around 6pm on a weekday, it could get quite overwhelming, all I knew was I should be able to find the Roku in the TV section. I saw one staff member assisting a customer, and then no others in sight. When I finally saw an available staff, I asked him if he could point me in the right direction, he brought me there but very hesitantly.
The exchange cashier was a bit more friendly, she’s the only thing saving this Best Buy from getting only one star.
As I was leaving the store with the Roku in my hand, two people whom I believe worked at the store threw their bags onto the front counter, scaring me and distracting the staff member at the door (whose duty, I believe, is loss prevention). That staff member never checked my receipt, a less honest person could have walked away with anything.
Is Best Buy sucking the life out of their workers? Because it doesn’t seem like any staff I had interacted with (except the cashier) are remotely content with life.
Having worked in retail before, I found this experience unacceptable and definitely would not return to any Best Buy shop unless absolutely necessary.

Terrific 3.5 stars, like the integration here with the offices and the shopping near by. No wonder they drove Future Shop out of business but let’s digress.
Checked out some TVs, I still stick to Sony though LG seems to be popular.
a few steps away from Joey’s.

Once again I’m reminded why I don’t come into this location. Looking for a flyer item, they don’t know where it is, then don’t know if it’s in stock and woah! Surprise as always, they don’t have any and no schedule to get any. No wonder your business is shutting down, and people are buying online. To sell items in a store you have to… Oh yeah have items. Duma$$es. Over to Amazon.

A big location downtown Toronto (Bay and Dundas). Just steps way from its sister brand, Futureshop.
I find this location to be better spaced than the Futureshop a block away. It almost feels like a location that can be found in the suburbs rather than a downtown store which generally lacks the square footage.
Prices can be cheaper online at other retailers but staff will generally price match. Staff here are easy to spot in their famous blue polo’s.
You will have to take local transit (subway nearby) or walk your goods home unless you want to pay the expensive downtown parking fees.
Happy shopping!

If you buy an item on sale, NEVER GET PRODUCT REPLACEMENT!
They changed the policy where instead of bringing in your defective product and getting a new one in store, you have to go through a headache of shipping it out, and getting a gift card to use; AND if you got your item on sale, you get the amount you paid back (if what you want is now regular price, TOO BAD FOR YOU)
And they essentially pocket the amount you pay for the product replacement. I really like this location but this situation makes me hate almost all best buys now.

My experience here compared to Future Shop was only better by this difference. He listened, he answered my questions but there was something lacking. Confidence?! I don’t know but what I do know. I am no longer interested in buying a laptop from anyone.
The insurance was half the cost of the device! Are you kidding me? Instead of commissions like Future Shop they must make money off the extended warrantees and insurance?!!

Not bad, but not great either
Prefer this place to Future Shop, but never really had anything positive I could say. It seems efficient and problem free I guess

I’m not really sure how to rate the store as I don’t visit electronics stores all that often. I don’t even own a TV (which Is why I have so many Unilocal reviews). So today in Best Buy, I was a sitting duck. Anybody’s game for an easy sell on a Roku 3.
I had no idea what a Roku 3 was. My boyfriend mentioned that he wanted one for his birthday so I made a note on my phone and did a brief internet search from which I deduced that It was electronic in nature.
I walked to the middle of the store and waited there for someone to sense my desperation and come to my aid. I mean– I didn’t even know what department to go to.
Nobody came.
I began to wander, looking for someone in a blue shirt to help me. There was no one. So I went to the Geek Squad counter. Geeks know stuff, right? I sat in front of the man at the counter underneath a sign that said «Need Help?»
ME: I need help
GEEK: OK, with Geek Squad Stuff or Best Buy stuff?
ME: I don’t know, the sign said «Need Help?». I need help, so I came here. Can you help me.
GEEK: What do you need help with?
ME: Roku 3
GEEK: Is it not working?
ME: Um. No. I need to know what it is.
GEEK: Oh. Check Home Entertainment.
Home Entertainment Department
I sit down at yet another counter and a guy comes over.
GUY: Hello
ME: Hi, I need a Roku 3. Where can I find one?
GUY: Hold on, I’ll get someone to help you.
Momentary pause while Guy gets other guy and explains that I want a Roku 3.
OTHER GUY: Ok, Roku 3. over here…(Begins to ask random questions about home entertainment systems as though I have a fucking clue about what I’m purchasing)
ME: Uh. It’s for my boyfriend. It’s a gift. He said Roku 3. Is this it?
OTHER GUY (suddenly realizing that he could make a huge sale off me because I have no fucking clue and may purchase non essential accessories) Oh, well, If he wants to hook it up right away, you should get him these cables.
ME: He has cables
OTHER GUY: But these cables for sure fit the Roku 3.
ME: I bet he has the cables at home.
OTHER GUY: Maybe not. Don’t you want him to be able to use it right away?
ME: No, He should be happy that I researched enough about a Roku 3 to know that I could find it in an electronics store and not a bakery.
OTHER GUY: (vaguely confused and mildly irritated with my stubbornness and lack of inclination to buy cables) Um. Ok… well if you buy them and they’re not the right ones, he can always bring them back.
ME: I’m aware of that. Just the Roku 3, please.
OHER GUY: (ringing through the purchase) There’s also a 3 year protection plan that covers…
ME: Are you kidding? in 3 months, he’s going to buy something different for the damn TV, I’m not buying a 3 year protection plan!
OTHER GUY: (unamused) That will be $ 135.64, please.
So in essence, Best Buy is just the same as any other big box electronic store out there. Lack of good service and pressure to buy upgrades. If the service had been better and friendlier from the getgo, I might have browsed more and been easily talked into buying something else electronic from any of the friendly salespeople. Especially since I have no idea about what a man would want from an electronics store. If I had found a sales person I trusted (She-​yeah, in BEST BUY??) I might have gone on a limb, but instead, I bought exactly what I was told and left.

As a «Welcome to Canada» present, I decided to buy my cousin a laptop. Seeing as the guy isn’t into Macs, this was my first-​ever experience with Best Buy. And gosh darn it, I kinda wish I wasn’t into Macs either given how awesome these folks are.
We dealt with a number of folks when deciding which laptop to get (some were less knowledgeable than others) — go with the guy with the red hair and beard. He’s slightly aggressive and pompous — but for good reason, bro knows what he’s talking about.
When I went to pick up the laptop and get warranty + insurance + software, that’s when things really got awesome. They gave me 3 years worth of warranty for the price of 2. Discounted my software as much as they could. And were smiling and laughing the whole time!
Tip: be nice to them, make it evident how broke you are, and that you are a genuinely kind person. In return, they will be kind to you too.
TLDR; Saved a tonne of money and left feeling like I had just left my friend’s house.

Bought an Acer laptop from here in August, a few weeks ago the hard drive crashed.
I called Acer and they told me the HD was probably defective and to UPS to laptop back to them, I inquired about shipping costs (from Toronto to Mississauga) and it was going to be $ 45.
So I took it back to Best Buy thinking they would be able to send it back to Acer rather than me shelling out $ 45 for shipping for a barely 4 month old laptop. Initially both the Geek Squad and the Customer Service desk refused to help me. They basically told me since I didn’t buy their «protection plan (extended warranty)» I was on my own to deal with the manufacturer.
Eventually I spoke to the store manager on duty and told him that I would 100% never buy a single product from Best Buy ever again if they didn’t stand behind their product and send this back to Acer for me, that other electronics retailers wouldn’t tell me I was «on your own» for a product still under warranty.
Anyways, that is what it took for him to buckle and he got the «Geek Squad» to send out the laptop to Acer for me. I got it back very quickly from Acer as they just replaced the hard-​drive.
Not sure how exactly to rate this. While they did step up after my threat to never shop there again and they helped me out, and it did save me the hassle of dealing with the manufacturer directly, it still was a bit unpleasant to have to fight with them over this.
just be warned that if you don’t buy the extra warranty, don’t expect to bring your problematic device back to Best Buy and them to help you out. If you are outside of the return policy and didn’t buy their extra warranty but still within the manufacturer warranty period, go back to Best Buy and try and talk to an actual store manager.

Yay for efficient service!
Purchased two items online, but had to return them.
When I called their toll-​free number, I was told that some items have a 14 day return policy, whereas other items have a 30 day policy.
Service over the general Best Buy line was okay/​good. Service in person… was soo good.
Lillian? made the return pain-​free, which is great since we had a couple of errands to run that night. The line-​up on the Friday night, wasn’t bad at all. Factor in two customer care representatives, and it was no time before our turn was up.
The rep on the phone cautioned me for a worse-​case scenario, that maybe we’ll be hassled to return an item since it was literally at 15 days.
No such thing happened in person.
My electronic device was still sealed in the Canada Post bubble pack. They had to open it there. The return, could not have been more smooth.
I only wish they were located closer to home. Nonetheless, a positive shopping/​return experience means that I’ll definitely be interested in shopping with Best Buy again. Not to mention that their deal beat the other ones that I compared their prices and value to.

I frequent this location because of its central and because I work pretty much on top of it. I also don’t like the service I get across the way at Future Shop, so its a matter of picking the lesser of two evils.
Someone before me noted that the staff was hit or miss — well considering that I shop at this location frequently and in all different departments, I can confidently say that the staff is just about ALL miss. When I say that I shop a lot, I mean that I shop for low-​dollar and high-​dollar items at least biweekly. My last few purchases included a laptop, multiple xboxes, dvds, headsets, hard drives… you name it, I buy it. I always have to go searching for a staff member to assist with opening locked cases, and when you find one, you’re almost guaranteed that they don’t work in the section your item is in and they’re too busy to help you. To the management at this store: get a hint, you’re an AA (at least) level store — hire more staff to serve your customers.
I’ve rarely had issues with finding products at this location and when we’re on short notice, its super easy to pop in, find what you’re looking for and get out in 10 minutes. This happened recently and I know if I’d been to Future Shop, it would have taken me 20 minutes to find the part I needed.
I think this goes without saying: if you can stand to wait for your products to arrive via mail, you’re usually better off staying away from the big box stores like Best Buy and Future Shop and doing your research online, finding a reputable seller and buying that way. But if you’re technologically inept and don’t know your way around buying high ticket items on the net or aren’t comfortable doing so, this location will probably work well for you if you’re in the downtown core. Just don’t expect superior customer service, even if you’re buying something big ticket.

C’est l’enseigne spécialisée en multimedia que vous retrouverez un peu partout dans les grandes villes d’Amérique du Nord. A faire si vous avez besoin d’un PC, d’un télé ou tout autre article audio video.

I kind of prefer this Best Buy location over others as its very accessible. Selection is pretty much the same as other stores.
Staff can be hit and miss some visit you have to make an effort to find someone to help you.
Being a box store has its caveats and BB is no different there are good deals to be had if you plan ahead. Policies are followed to the hilt which can be a good thing.
If you get extended warranty (I don’t of most items except laptops) it can give you a sense of comfort that this store isn’t going anywhere and will stand behind the stuff.

I go to best Buy because I believe that it is the best of the worst. I never walk in with a blank slate to randomly find a staff member to tell me all about the TV or Computer or whatever I am looking for. Because of that I always find that I am more knowledgeable than the staff and it annoys me that they don’t know things about the products they are selling. I always do my research before going to buy something and when I’m ready to make that purchase I’ll go to the store. Sometimes I may ask someone in the department about what I am about to buy but I always regret it. They try to sound informed but they rarely are.
Outside of that, Best Buy is great for the regular other purchases of movies and video games.