Best Buy

THEY PICKED UP THE PHONE!!! I have called approximately 10 different locations across ontario to see about a return policy on a Christmas gift I purchased for my parents and after giving up and calling for three days straight I got ahold of a kind, helpful, younger man (who worked in the geeks quad department and wasn’t really supposed to help with return policy inquiries) and briefly explained to me that I can return by January 1^st. I purchased the gift from the Burlington location and like all (except for this location) have terrible reviews ranging from every aspect of a consumers impression of a business. I gave this 5 stars solely on the fact the bad rep and sore taste I had in my mouth, heart, body and soul was lifted due to a courteous human being who felt obliged to do his job (when it actually wasn’t) and give me closure… AMEN! Though I have never stepped foot in this store so no stars for that.

Sometimes they have great deals… I love their return policy. I don’t use it often but the fact they have a reasonable one gives me confidence in their products…

Since I am living near Downsview, this Best Buy is fairly close and within walking distance. Given the beautiful weather today, we decided to take a stroll over to this «Big Box Park» which includes Costco, Michaels, Home Depot and LCBO?”.
After getting turned away from Costco for not having a membership card (apparently not allowed to see what’s inside before joining), we ventured over to Best Buy as we are in the market for a new laptop. I have always hesitate to go inside «Big Box» retailers since they try to push extended warranties. It has been as clear as day to me or as clear as staying away from Bottle Rats in the club.
To my surprise, we were able to get service fairly quickly on a busy Easter Saturday despite the store being quite busy. Further, the guy who helped us was knowledgeable and gave good advice on the 3 computers we were comparing… Of course, the extended warranty came up and he gave it a small push, but didn’t outdo it. I know that get higher commissions on selling that garbage, so I did appreciate him giving it a shot, but backing off when we clearly weren’t interested… Result — a Laptop and a new «42 inch LG Television… Best Buy 1, Costco 0
Will definitely return to this store in the future given it’s excellent selection and great service. It is much better than the Future Shop over at Yonge & Sheppard in terms of selection and service which we had checked out the week prior.

This is actually a pretty great spot to buy electronics. Everything is either exactly where you think it’s going to be, or there’s an associate to help you find it.
I’ve purchased a few items from here and the whole process of finding, picking and paying for something is relatively painless.
I also bought/​picked up my cell phone here and the guy at the counter coached me on making sure Bell made good on the promos they promised me. He also basically refused to give me the phone until the Bell rep on the line detailed the dates and amounts of the discounts I was to receive. Just excellent service.
They only lose a star rating because of the guilt I feel from patronizing this store and not a local shop.