Bell World

I went today Saturday around 3PM to Bell store at Eaton’s Level 2, I needed to buy a new smart phone and a new plan (Corporate) the staff were not busy, there was this one Indian looking guy (sucker) wearing suit like he is a security, stiff, like a log standing. He approached me, I asked him what’s the best phone, deal he can recommend, he seemed not interested, distracted, it was difficult communicating with him, every phone I asked, he said they do not have it in stock. I wanted Samsung Galaxy note 4, Nexus 6, he said they are just for display. He really did not try to show me, it was very annoying, I felt like smacking him on the head. I am so tired of useless customer service reps, Then he started talking with another staff about some woman using the F word in the store. I will try Eaton Bell Level 1 .my old phone is Bell so I just wanted to add Data plan on it. He told me why don’t you order over the phone Bell will mail you, of course I did later, They transferred me even worse to call centre int’l to Thailand (I don’t like int’l call centres) she told me that I have to go to store since I have an order number. YOU SUCK !!! I feel like firing all this useless suckers.

Sometimes Bell the company really pisses me off, but this Bell location has some of the best customer service I’ve experienced anywhere, let alone for a mobile provider.
Today I went in to add another phone for a not-​yet-​Canadian to my plan. I was terrified this was going to be very tricky, and that some long-​time-​ago missed bill was going to keep this from being possible, and that it was going to be really expensive and painful. Hell, I even wondered if they were going to call immigration. (I can be a paranoid Polly, it’s part of my charm.)
What transpired was nothing like I pictured. For $ 0 we got a new phone, a bundled family plan and I didn’t need to add a long contract to our phones. We were in and out in under 30 minutes, and we even got to choose his phone number. 416, yo. None of this 647 BS.
Brenda, you’re the best. You’re a boss. You’re our BFF for life.

First time in this store as i heard there is a $ 65 6GB promotion at bell from a friend. So i went in and the guy in the store approached me. So i asked him is there a plan like this he reply. «where did you hear that? there’s no such thing!» You know what bro. I am not with bell but i know all the other companies have special promotions at times. I personally have a $ 60 for 6GB from Rogers. My friend got $ 65 for 6GB from bell in a Bell World in Markham. but i just don’t like to be looked at like i was stupid with a reply «there’s no such thing». I have been using cell phones for 20 years i know how phones and plans work. To be told there is «no such thing» is so degrading thinking that we know nothing at all as customers. It is just sad that the people who work at customer service is the worst in customer service.

I have mixed feelings about Bell. On the one hand, they provide awesome coverage. On the other, they charge you through the nose.
This particular visit only further confused my feelings. Rob, the guy helping us set up our phone line, was really helpful and damn good looking, if I do say so myself. He got my cousin an awesome package at a seriously discounted price.
But when he called their Head Office to activate the account — some serious sh*t hit the fan. First, he waits on the phone for over thirty minutes, then he gets told that we need to deposit $ 200, the deposit goes up to $ 400, the person hangs up on him, he calls them back, this time around, there is no deposit.
It was some seriously frustrating emotionally tolling crap. I don’t blame Rob. And he was even nice when I called him at the store a couple days later to ask some questions. And he remembered our specific case!
But seriously Bell Phone Care, get yourselves together. You’re making the sales guys look bad.

Have recently been thinking about buying a new smartphone, and since Bell’s my service provider for Fibe and internet, I thought I’d stop by the store to check out what they have on offer.
BIG MISTAKE! HUGE! I walked in and started to look at the phones and was quite enjoying the experience, that is until this SUPER ANNOYING CHICK from Samsung walked up to me to tell me all about the new Samsung Galaxy S4… seriously? I told her I was just browsing and she proceeded to talk my ear off about how wonderful this phone is, going on ad nauseam about the phone’s features… I couldn’t get rid of her. I told her 3 times that I was just looking. She finally got the hint and said…‘ok, I’ll leave you to browse now’…only to come back like 2 minutes later to show me the pictures she’d taken of her recent trip, and to tell me how ‘amazing the calendar feature is’ and the ‘voice activated texting features is so awesome’. At one point she asked me to hold the phone so that I could «feel how light it is’. I had to hand it back to her immediately, as I was suddenly overcome with an almost overwhelming desire to beat her over the head with the thing just so she would leave me alone.
Needless to say, I calmly handed the phone back to her and walked out.

horrible service, could write pages about the nightmare of continuing problems I had with Bell of which it was 100% their fault
even when they were acknowledging the fault was theirs, they continued to be negligent, aggravate the situation, and fail to apply promised remedies or call back when they promised. Total disrespect to customers, on top of managerial incompetence and technical incompetence. Do not have one good thing to say, it was appalling and unacceptable. Would recommend anyone who has Bell to abandon them. Would spit on a Bell truck.

I recently had a issue with my cell phone, which displayed «Emergency Only» and would not allow me to make or receive any phone calls or texts. I visited the Bell store on the 2^nd floor of Eaton Centre and spoke with a representative about the problem. He first asked me if I had remembered to pay my bill. I had paid it so that was not the problem. Next, he told me that it was likely a SIM card problem and that I would have to pay $ 5 for a replacement and, in addition, I would have to mail my phone in to get it fixed. I asked if he could fix it in the store and that I didn’t think it was fair for me to pay considering that I had only bought the phone in January. He said there was nothing he could do and that was that. I decided to look for another Bell store and found one conveniently located on the 1^st floor of Eaton Centre. I was greeted promptly by one service rep who, after listening to my problem, brought me to the service tech at the back of the store. He took my phone, examined it and looked through for the settings and tried simple fixes such as turning the phone off and on and removing the battery & SIM card for a minute. Next, he decided to try giving me a new SIM card. This didn’t actually solve the problem but he went through with it, even caring enough to make sure that I wouldn’t lose my contact list. As a last resort, he concluded that it was likely a software glitch on my phone causing the problem and that he would try resetting it all. He warned me that it would mean that all my text messages would be gone, which I was fine with if it meant fixing the phone. He asked me to wait for a bit while he took it to the backroom to work on it. When he came back just about 10 minutes later, the phone was good to go. I was extremely appreciative of all his help, especially considering the lackluster customer I received from their counterpart just upstairs in the same mall.
SUMMARY: 2^nd floor Bell is crappy and lazy. 1^st floor Bell is where you should go if you actually want some service!!!