Auto Service A-1

I was selling my car a few months ago and needed to get the etest and safety certificate done. Went to a couple other service centres, they couldn’t tell me why my car failed the etest and wouldn’t give me safety certificate unless I change my tires or brake pads with them. When I went to A1, Americo tried to do a etest on my car but was unable to because I just failed one at the other shop. So he asked me to drive the car for two or three days before testing it again and I did. When I went back, there was still no communication between my car and the test machine. At this point he hasn’t charged me for anything and told me I should consider sell the car as is because it may cost too much to fix the problem with engine. But I already promised a seller to get the tests done, so he manually turned off the engine warning light and reset the computer, asked me to drive the car for another two or three days. When I went back, there was still no communication, I live in downtown and take street car to work. Drive the car to the required mileage to do the test is extra work for me. So Americo offered to do it and I gladly accepted it. When he finally called and told me what the problem was, considering all the work and tests he had done, the price to get everything fixed was very reasonable. Very honest man!!!

I always appreciate it when I get yelled at by a Drive Clean Technician. YELLED at!!!
There is a REASON they are available last minute to do e-​tests!!! They aren’t busy because the customer service here is in the negative.
I got YELLED at, because we disagreed that him charging me full price for an emissions test, after he refused to even do the test in full, was unethical.
Me: Hey my car needs an emissions test.
Grumpy man: *hooks up electronic code machine* it’s not ready. It won’t pass.
Me: Well I had the work done to it, and two mechanics said to get it done, so it should pass, can you test it?
Grumpy man: they need I go to school… It won’t pass. Drive it more, bring it back. That will be 33.00
Me: But you didn’t even test it…
Grumpy man: it won’t PASS and if *yelling now* IF YOU won’t LISTEN to me you can call the DRIVE CLEAN People’ *flicks a drive clean brochure at me*
Seriously.
Me: Well, they will be hearing from me. You charged me for a test you didn’t even finish… this is ridiculous, and can we please not yell at each other?!
Grumpy man: ‘I DONT NEED YOU as a CUSTOMER!!!’ Still, obviously yelling.
Me: You don’t have me as a customer.
I will pay you, because I am honest. You are not.
Grumpy man: ‘I DONT NEED YOU as a CUSTOMER’!!
So yeah. If you want to pay for incomplete work, verbal abuse, and for somebody’s grampa to make you feel horrible. A-​1 is the place for you.
*** That was sarcastic. DO NOT go here.
This is the reason they aren’t a busy shop.

Horrible. I took my car in for a Drive Clean inspection and an oil change. I also mentioned that my car was making a strange noise that I thought might be the brakes. When I came to pick it up he said «everything is fine.» I asked about the brakes and he had no idea what I was talking about. I told him that I had asked one of the other employees to have a look at the brakes. He replied with «maybe you were talking to someone who didn’t work here». That is completely ridiculous. Yes, there was some mechanic imposter standing in the garage in a uniform who didn’t actually work there but who took my keys and drove my car into the repair area.

I had my e-​test cancelled at Canadian Tire because their machine was broken. I needed to quickly get an e-​test and safety test to complete the sale of the car. A-​1 was able to accommodate me and also charged about 20% less than Canadian Tire usually does.
My car had the rear bumper slightly out of place in the back and the mechanics knew I was getting the car ready for sale. They fixed the bumper without asking and without charge. It was great appreciated!

What a bunch of crooks! Just left this spot with a car wreaking of toxic fumes. Apparently the owner and the kid — who likely fixed my car — don’t smell it. I can’t drive my car without the windows down and even then it’s unbearable but supposedly there’s no smell… Or another thing it no longer reverses without stalling. Stay away.