Annex Animal Hospital

Horrible experience — I dropped off my dog, Cici, to be groomed at 8am with my 5-​month old baby in tow. When I asked how long the grooming would take I was told to be back at 2pm. I should have known that something unorthodox was going on (why the hell would it take that long?), but I assumed they knew what they were doing (a silly assumption in hindsight). After I returned home I received a phone call and was informed that the groomer (Glenda) refused to groom Cici and that I would have to interrupt my baby’s nap and come back to pick her up. Obviously I was not impressed.
When we got Cici from the Humane Society, we were told that she gets very nervous with strangers, particularly when they crate her for extended periods of time. She also has a weak stomach, but instead of giving her the benefit of the doubt when she spit up some water, Glenda diagnosed her with «kennel cough». I didn’t know that people who gave dogs haircuts went to veterinary school and were qualified to make such a diagnosis, and I’m pretty sure I’m still correct on that. However, that was enough to call me in and require me to take my dog elsewhere. Not very sensitive or compassionate… and dead wrong in said «diagnosis» as she hasn’t coughed a single time since I picked her up.
When I arrived to pick Cici up, I was upset, especially since the woman at the front desk (Jessica — also not a vet) felt she needed to «confirm» Glenda’s diagnosis. Glenda is a dog groomer, not a vet, if I didn’t already mention that. Jessica informed me that since Cici had spit up some water on her pillow (which she does all the time and you’d think your vet’s office would have some prior knowledge of her habits), that this was a telltale sign of kennel cough… so there’s another staff member who thinks they went to veterinary school, who was completely wrong.
Another dog then came in and Cici had a nice interaction with her… until I was told by Jessica to «keep your dog away from the other dogs!» At this point I was near tears and left hurriedly. Luckily the woman who owned the other dog was much more understanding than the staff and helped me on my way out, as I still had my five-​month old baby with me. This woman was obviously not overly concerned about a timid dog who did not exhibit any signs of kennel cough. Long story short, I will never take Cici there again and she has been traumatized by whatever happened with Glenda all day. If you have a dog you care about and/​or is at all sensitive, I highly recommend that you never set foot in the Annex Animal Hospital. While I have no complaints about the actual veterinarians, the want-​to-​be vets at the front desk and in the grooming department are obviously not fit to deal with the pets you love. If I could give this place zero stars, I would, and I hope none of you ever have to experience any dealings with them.

This is my reggo go to vet for the guinea pigs. Maybe I’m lucky and have never had serious health problems with my pets so far but I have always found the vets to be very fair. I’ve called them the day of having an issue, sobbing on the phone and they have always made space to see my pets. The most I’ve spent here was around $ 200.00 for an appointment where my guinea pig seriously needed some hydration needles and purchased emergency care guinea pig food.
I am not ok with the other INSANE PEOPLE WHO COME HERE AND SOME CHICKS CHOW CHOW THAT ALMOST ATE PHEOBE IN THE WAITING ROOM. Control your pet lady. Your dog was not «trying to play» when it ripped phoebes blanket from her carrier.
Beware of careless owners in this waiting room around your loved ones.

Kim the vet tech is amazing. She is a nail cutting expert, even with the most stubborn of dogs. The vets are average. However, the prices are astronomical. I had to get a vet certificate to take my dog out of the country and they charged me $ 180 to spend 5 minutes looking over my dog and 5 minutes to complete the certificate. Also, they didn’t fill out the certificate correctly, which could have resulted in my dog being denied entry to the EU or a return trip to the vet. Luckily, I convinced the official Canadian Food Inspection Agency vet to fix the errors and initial it. And the errors were pretty obvious. For example, in the «species (scientific name)» blank, the vet wrote «dog.» Umm, no, maybe you need a refresher veterinary course. Anyway, I will definitely be back for nail trims (despite the price), but not to see the vet. As other reviewers have noted, there is an amazing vet nearby at the Bathurst Dupont Animal Hospital.

This review has been a long time coming and I want future patrons to think very carefully about coming to this clinic.
If you care and love your pet, please find another clinic!
My dog had abnormal swelling in her front paw and we took her in to see Dr Caplan at the Annex Animal Hospital. After a couple of examinations and multiple x-​rays he determined that our dog (Russia) had a form of cancer and that the best course of action was to amputate. When we asked if a biopsy should be done the response was ‘Why wouldn’t I biopsy after we amputated?’
We left grief stricken with the thought of our dog going through the last part of her life with an amputation and cancer to deal with.
We decided to take the x-​rays to the VEC for a second view and they quickly determined that it was merely a dislocation of the first toe. We where then contacted by Annex Hospital and were warned that the x-​rays were not our property and to immediately return them to the clinic. No concern for the animal at all!
I have nothing against the front of house staff as they were always pleasant.

My cat’s diabetes has gone into recession as a result of Dr. Caplan’s care and advice!

regardless of where I am in Toronto I’ll take my cat back there for sure. Wonderful staff… great doctor…

I came here with my cat who has a gum disease. Basically the vet told me I absolutely needed to get all his teeth removed for a whopping near $ 2000, no question asked. She then spent most of the visit using scare tactics trying guilt me into making a next appointment for this procedure as she was the dental specialist at the hospital. Seeing as a don’t have $ 2000 for this I went to seek a second opinion. As it turns out, I have many options for treatment, all of which were proven effective and were much cheaper. The vet clearly made a beeline for the most effective yet super expensive option, was very harsh and didn’t explain any other options. This place would be good if I had money to burn, otherwise, I found it generally ridiculously uninformative, unprofessional and way too expensive.

It was a choice between this, St Clair Vet Facilities, Downtown Animal Hospital on Church St and Annex Animal Hospital. By sheer chance of available appointment, I went to AAH.
My 9 week old red heeler mix puppy had roundworm (long spaghetti like worms in his poop) and needed his 2^nd shots. We parked in the back and waited for around 15 minutes to be seen by Dr. MacGregor who was friendly.
She weighed our pup, gave him his shots, gave him medicine for kennel cough and gave us medicine to take home for de-​worming him. She filled out forms for some pet insurance but other than that, didn’t push anything on us really or tried to really upsell.
The entire bill was $ 184.00 which included: physical exam, fecal test, deworming medicine and his 9 week shots, and a separate kennel cough cost.
They were extremely nice and pleasant with us and cheery. The vet was helpful and nice for us first timers and we have decided for that to be our vet. I would recommend this vet ev

I’m a returning client. And will never leave even if I move again.
The only reason I left in the first place was because I moved out of the area. Which lead me to try numerous of other animal vet in span of 3 years I’ve switched 6 times (I have 3 dogs before).
This place is by far one of the really good places, prices are reasonable and the staff are very helpful and nice. They are honest and don’t you for charge services that is not really need. I was informed by one of the staff that Trader tooth was really loose and it was pretty easy to come out and they were not going to charge me. When I picked up Trader and got reimbursed $ 158. WooohooT

A bad day is when your boss yells at you for something you didn’t do. And maybe they were all out of yoghurt at the store for lunch. Then you got splashed by a car driving through a puddle. And came home to the water off in your entire building so you can’t even take a bath.
A sad day is when you find out your baby, your precious, your kitten in disguise, 5yr old cat has either kidney disease or diabetes. And she won’t stop meowing and clawing at the carrier door because she hates cages. And she gets scared by the dogs in the waiting room. Then she pees all over the blanket and we have to come back for her urine sample the next day.
But then the staff are pretty awesome. The vet lets her run around in the room while we talk about options. She doesn’t fight when her belly gets squeezed, even though men have been clawed for less. When she goes for her blood sample, she gets a free claw clipping that the tech miraculously walked away from, nay, got to cuddle her all the way back to the waiting room with nary a bloody scratch on the face.
Is this my cat? My adorable but bitchy baby? Being a suck for all the nice ladies? And that’s all it is, all it takes to make a sad day not that bad. Some nice people being considerate and not charging you an arm and a leg for everything. And taking the sucky baby home to a treat of premium wet food. And having her not pee on the bed tonight (plastic sheet, serious. It’s like having a child.)