Animal Rehabilitation Centre

Jackson has been coming here for a few years as he’s had 2 knee operations and has had water therapy and laser and massage from Tracey, Ashlee and Fiona He loves coming there and so do I. He has received the best of care and continues for maintenance.

My beloved senior Lab mix suffers from level 4 hip displaysia. We were fortunate to find this place and the amazing, knowledgable and compassionate staff a year ago. Since then he has made great progress. He loves his time on the water-​treadmill, and the laser treatments have made a big difference in his mobility. Before starting sessions here he had so much pain and difficulty going for even moderate walks. He would need to take frequent breaks and was clearly struggling. He now enjoys long hikes and occasionally breaks into a run. I will be forever grateful to these girls for giving my happy doggie back to me. This is a place of love and miracles!

Our loved Cavalier King Charles fell over and was paralyzed. He was diagnosed with a cervical myelopathy and a ruptured right cruciate ligament and a partial tear in his left. With the loving care of the Animal Rehabilitation Centre, he underwent physio for his paralysis and once stronge, surgery to repair the ruptured ligament. That was followed by more physio. He could now walk again and was doing well. Because of the dedication of the ladies at ARC, we had our Charlie back again. Had it not been for his amazing rehab, I don’t think we would have been able to enjoy Charlie’s love and affection for a few more years. Then we had another surgery for his other knee and another round of physio. What a blessing to have ARC rehab, again, to guide us through his recovery. Sadly, Charlie developed other health issues and is now now longer with us. From the bottom of my heart, I thank ARC rehab for giving us back our Charlie for a little longer and for their love and dedication to every furry client that enters their clinic.

Lily, my 9 years young English Pointer had surgery for a fractured hip in 2008 and did therapy using the underwater treadmill at ARC. She loved her Aqua Therapy and now has a love of water too! It’s been nearly 8 years since her surgery, she is still running like the wind and has the youthful energy of a puppy. I highly recommend ARC for post surgery therapy. Thank-​you Tracy and staff!

A fantastic place! My dog Norman received exceptional care here for his back injury. The physios worked closely with the neurologist at the VEC to manage his care. Norman also loved the staff and of course the yummy treats post workout. I can’t speak highly enough about the staff who managed to do laser treatments on this psycho puggy. We would definitely come back again, although fingers crossed we won’t need to!

Lola absolutely loved it here! She is a nervous little munchkin, loves people but is a little nervous when it comes to new things. They helped her feel comfortable and were great with her! Lola was so much better after her rehab and I am so happy we did it. I would have done it for myself, so why not my best friend? And we were always happy to visit Animal Rehabilitation Centre

I came to ARC when my 18 month old shepherd mix Ellie was diagnosed with advanced bi-​lateral hip dysplasia in late November of 2013. Our family vet said said that the x-​rays were among the worst she had seen and the folks at Guelph confirmed it was indeed very bad. Aqua therapy was one of the things recommended so I started doing research and calling around. I called ARC well after business hours at some point in December and was lucky enough to have Tracy pick up the phone. She ever so kindly spent a good half hour if not more with me explaining therapy, supplements, diet and physiology involved in these cases. There was no hard sell, actually no sell at all, just genuine concern.
We started strengthening therapy and laser for the pain a few weeks later. Surgery was inevitable and happened in 2014, the rehab was all done at ARC. We were given homework and even loaned things to try at home to see whether they would work for her. And the laser made a huge difference, we were able to minimize the anti-​inflammatory and pain-​killer meds. Ellie is a happy and active dog today and we still come in for check ups on a somewhat regular basis. And Ellie LOVES going there.
Tracy and Fiona are both absolutely wonderful, kind, compassionate and amazing with my dog and all other dogs we have encountered there over the years. Both of them, as well as their staff, are knowledgeable, patient and kind.
Down the road Ellie’s other hip will have to be done and I know that I will not even contemplate having anyone else care for her rehab. Thank you guys, from both of us.

For those of you looking for a well meaning rehab center for your dogs, please go elsewhere.
After a few weeks of attending this center with my puppy and having only positive things to say, my appointment yesterday left me dumbfounded.
I was late for my session because I was in a car accident. Naturally I was from 10 to 15 minutes late. They had told me I could drop off the dog and then park my car if I was ever running late. I attempted to do this only to be met with a look of shock when I told them I had to leave to park the car. I came back in after the car was parked and went over to the water tank where the receptionist (not the physiotherapist) had proceeded to begin his session. I genuinely explained my situation about the car accident that had just taken place and apologized for being late. I told her she was welcome to cut the appointment short because I did not want to inconvenience the rest of their clients. She (still the receptionist) explained that they would need to cut the water tank portion short but that my puppy would still receive the full laser treatment because there was still time for it.
After weeks of coming to this center, this was the first time working with the second physiotherapist there, who is also the owner. My dog and I proceeded to the mat where she was sitting down. She asked the receptionist about the dog’s medical history to which she responded that she did not know and that the file was ‘over there’. Perhaps years of working with dogs have gotten to her, because she barked at me «who are you??» I explained that I was the owner. As she was administering the laser portion of the treatment, my puppy kept pulling his arms away from her (a behavior I have never witnessed with the other physiotherapist) For the very first time he was not enjoying the session. The next client walked in and she decided to get up and deal with the other dog. The receptionist saw me get up to leave with my wet dog and asked out loud «THAT’S ALL?» the laser is done normally on all 4 limbs but received it only on 2 joints with this physiotherapist. The appointment that normally takes a good 50 minutes was over in 20 minutes. What a harsh penalty for being late!
Yes, I was late, and yes it was out of my control, but my session was paid in full and was not even allotted to me EVEN THOUGH THERE WAS STILL TIME.
LET ME BE CLEAR: I have never had this issue with any of the other staff members and found them only to be helpful and understanding.
Today, their office was contacted to understand what happened at that appointment only to be told that it was my fault for being late. This business owner acts like she does not need your business and is not interested in helping you nor your dog.
For the rest of the staff, I wish them the best of luck with finding new jobs because it must be hard working in that tense environment. Believe us, even clients can feel the tenseness in the air (ESPECIALLY THE DOGS). For the owner, I have the name of a wonderful therapist who would be happy to help you mend your broken spirit.
dear dog owners, go somewhere else! your dogs deserve more! they deserve to have their medical charts looked at before coming in. And owners, you do not need to be financially ripped off during what is probably a very strained time.