Promenade Mall

After visiting here today, I had to bump my review down based on my experience in the food court. People are very inconsiderate and this food court on the weekends proves it. Its not even a full blown court yet its over populated with people who just sit around and take up tables. The older people pretty much just socialize while others who actually purchase food in the court have to make circles just to find a table which is usually dirty from other peoples inconsiderate filth.

Soft Moc = worst customer service EVER!!!
I went in picked up a pair of shoes to look it price it was not marked. The girl approached me, I asked the price, she took the shoe and without a word took to the counter. I followed and said she very rudely do you want a size. I asked for my size and took a seat. After a few minutes she brought the shoes out threw on the floor beside the counter and said here. Needless to say I left and will never go back.
AVOID THIS LOCATION!

The Promenade Mall is a Cadillac-​Fairview Mall. All Cadillac-​Fairview Malls have a similar look and feel, and The Promenade is no different.
The mall is big and very clean. It has all the usual stores. The anchor store I guess is Sears. They also have a Rainbow Cinema. The drug store here is Pharma Plus. Something I found surprising is that they have a T&T Supermarket in the mall (!) How cool is that?
The food court is nothing special, all chain restaurants (the usual suspects like McDonalds, Subway, KFC, Thai Express, Teriyaki Experience, etc.).
They have contemporary brands like Coach and BCBG, but also cheaper fast fashion like Dynamite and H&M. No luxury brands.
There is a Scarpino Shoes here that carries Miz Mooz, Fly London, and other brands of funky shoes that are harder to find. I thought this was the coolest store in the mall. However, the prices are pretty high. I saw a pair of Miz Mooz boots there for 3 times the price of what I paid at the Town Shoes Outlet 2 years ago.
The Promenade Mall must have special designation as a tourist attraction or something because these guys are open on statutory holidays. I think the only day they are closed is Christmas Day. They are open when other malls are closed like Thanksgiving, Good Friday, Victoria Day, Canada Day, Labour Day, etc.

I’m a regular at any mall, this is one of my rare visits at promanade, and I cannot believe how different the people and the staff are here!
I prefer to hang out in Woodbridge, vaughan mills is one of my faves!
I cannot believe how a few minutes of driving can change people! Everyone here come off soo snobby and rude! To eye contact, no hellos, no excuse me’s! It’s like they want you to feel invisible!
I was trying in $ 200 dollar shoes, you’d think
Someone would greet you, or come offer you so help, a size perhaps? NOTHING!
I am very disappointed with this all and the people in it!
Although I must say the staff at David’s tea are very pleasant!

This review is for the Virgin Mobile booth located near the T&T supermarket. The manager there was very helpful of us even though we didn’t purchase anything there. We bought a prepaid sim from a cell phone shop next door and the rude worker there didn’t know how to activate the data service on our iphone. We wandered out of the store frustrated and asked the Virgin manager if he could help and he did!

Cudos to staff member Collette who was invaluable in helping me select several outfits for a new born baby girl. Her taste is excellent, she listened to what I had in mind and she selected wonderful outfits. Collette is polished, professional and personable. I will continue to shop at Gymboree… in the Prommenade Mall… because of Collette!
Pearl

This place has been renovated & it looks great. I only saw the food court & movie theatre as I meeting some relatives for a movie one weekend. But what I did see looked nice. The food court has a decent selection. Its not overly large. But I think everyone can find something to eat there.

Growing up in the area, I have seen the mall go from from high-​end and buzzing mall, down to what could be categorized as a dead mall and then through a major revitalization brining back to a high end mall, quite popular mall.
The mall is spread out, with a large centre court that used to have a large operable clock tower (chimed every 15 minutes) and three fountains. Once the mall started to go downhill, the fountains were drained and covered up with plywood. Later the clock tower was removed and the fountains were filled in. This made for a large usable centre court, which is the true hub of the mall.
The centre court is almost always packed. With the addition of the Israel café chain «Aroma», it makes a very buzzing, bright hangout. The centre court ties into the food court which has a Richtree Market as well as typical food-​court restaurants, such as, McDonalds, TIm Hortons, KFC, Subway, etc…
The upstairs, outer skirts of the mall are another story. It is always quite dead. Feels like you are in another mall. It seems that you could blame poor planning. As it is out of the way.
The Anchor stores are also another big negative of the mall. The Sears is in a poor state. It is time for it to be gone! It is a ghost store that always looks like it is closing. Originally, there was a Eaton’s on the north end of the mall, which closed and the upper level was converted into mall space, while the bottom was converted into a Chinese T&T grocery store, that stinks up the north end of the mall. It opened when the mall was at a low. I guess no other tenant wanted to fill up the space at the time. It needs to go. Does not fit in with the malls aura.
The Rainbow cinema is a 80’s era multiplex that has seen better days.
In my opinion, Hudson’s Bay should move down from Hillcrest to the Promenade and occupy the Sears location, and a upscale type store should fill the T&T space. Something like Whole Foods.
Overall, the mall is bright and airy, has a fair selection of stores and is filled with bubbies having coffee!
Positives:
Bright and Airy
Nice Food options
Nicely renovated
Aroma Espresso Bar
Negatives
T&T
North end of the mall has a pungent fishy smell
Sears
Rainbow Cinema
Desolate upstairs

I’ve only been here once or twice can’t remember, pretty decent! Worth while to visit when you’ve got nothing to do! Takes awhile to get to from Downtown since its uptown, an after their renovations! Man this place changed a lot! Visit it with a group of friends an you’ll have a blast! Or ask someone out! Nice oppertunity for alone time an get to know each other :)

Heard about it. Visited. And loved it. Just wish I had had more time to check things out. They offer stores like urban planet, old navy, Suzy, and coach, to name a few. The layout is very open and the mall itself is well kept. Can’t wait to go again!

Promenade mall has changed significantly over time. I’ve been visiting the mall for over 20 years now and can say it has definitely changed, some for the better and some for the worse.
It’s definitely been cleaned up and improvements have definitely been made. A complete renovation of the food court a few years ago was definitely welcome.
Some of the shops, however, show the mall’s inclination to cater to the teen/​other young female audience while ignoring the remainder of the population. Frankly, there are entire sections of the mall not worth visiting unless looking specifically for women’s fashions or shoes.
Downstairs is a little better, although the stench of Nortown floods the air around their shop and can’t be great for business in the shops and services around it.
The cinema is small and, despite being more reasonable than the larger chain theatres, you may still not quite get what you pay for.
Overall, the location for the mall is good, however, for its desired clientele and provides the necessary services for the area. A major quality control sweep looking into what stores should be in a mall and of the customer service provided by the shops and services in the mall would be appreciated. ³⁄₅.

For those who have read my reviews on the individual stores in Promenade Mall, you will know I love this place. This mall is high end enough (Club Monaco, Coach, BCBG) that it attracts people, but it doesn’t come with the hustle and bustle you find in Yorkdale and Eaton Centre. Don’t forget, you also have your T&T here as well as H&M, Aritzia and Gap. Basically, a hidden gem.
The only thing that could do better for this mall are the restaurant choices, however, right across from this mall is a restaurant complex including Mezza Notte which has a great patio in the summer and a nice, large Walmart for all your shopping needs.
In any event, I love coming to this Mall because, guaranteed, it has everything I need, with better service at the exact same establishments. Great for those who live within the immediate vicinity.
²¹⁄₃₀

Promenade is a really basic mall in the ‘burbs. Think the Fairview of Thornhill.
It has all your necessities, but nothing special.
I mostly come here for the cheap cheap movies @ Rainbow, (I saw Cloud Atlas there recently! AMAZING MOVIE!!) and the food at the Pickle Barrel.
Whatevs, I love the pickle barrel.
BUT MOSTLY, I COME HERE TO ROAM AROUND T & T.
BEST. PLACE. EVER.
Seriously. It’s got wildlife (in the fish tanks), delicious food from every culture, and… free samples.
Why would I ever go anywhere else?
If they served alcohol, I’d probs never leave.

This mall has probably given me a lot of memories of growing up in this neighbourhood. It has also changed a lot too in the past decade, with the renovation of the food court and the mall’s interior. I think that the changes have really helped boost the number of visitors.
I feel that this mall is a great place to hang out with friends in the food court. Actually, that’s pretty much what every one does. On that note, over the years I noticed that the cleaning staff seem to be reduced. Whenever I get to the food court I’m almost always stuck with a dirty table and instead clean it up myself.
It’s not exactly the mall I would go to for shopping for presents/​gifts/​major events. I feel that most of the customers either go to T&T Supermarket, PharmaPlus, or Sears. Some of the stores I find don’t really fit the interests of the demographics of this community: students; elderly; families; jewish; asian. There are considerable pockets of the mall that hardly see any visitors… It’s very likely that a lot of the products being sold are too expensive.
I think the rest of the mall needs some warmer lighting during the fall/​winter season… something to make it more attractive to go upstairs. As well they could really benefit from having some events at the mall or even a weekly customer appreciation day (like they do at Eaton’s Centre).

My favourite shops at this mall: Old Navy, Lululemon, Guess, Mexx, Jacob’s and the restaurants.
The bad side is that it’s a tiny mall and they carry only a small selection compared to the same brand stores in other malls.

I haven’t been to this mall in years. How disappointing it has become. Middle of a Sunday afternoon I was able to find a parking spot right near the door with ease, pretty telling of how the trip to the mall was gonna be.
We entered through Sears and really felt like we had walked through a service entrance. Sears itself was barron and looked as though they were about to shut down permanently. The rest of the mall wasn’t much different. The only place there even seemed to be any people was T&T and the food court. Ever store was having clearance sales and it was like going to a closing sale on the last day.
The mall itself is plain, white walls and hasn’t a great lay out. The only reason it got any stars was because there are a handful of good store still in this mall.

Yesterday was my first visit to this mall. While it probably won’t win any special awards for architecture or design, it is nicer than most, with a lot of skylights and a bright, airy feel (even more so than Yorkdale).
The selection of non-​anchor stores is heavily weighted towards women’s apparel. As this is the bread and butter of shopping centre marketing, it would seem to indicate they do well in attracting tenants and I noticed the window displays have some very sharp looking dresses.
Anchors include a T&T, a Sears and an Old Navy. As I went here primarily for the T&T, I did not stop at the food court. Would like to look around it a bit more.
The Sunday afternoon clientele seemed to be about 50% East Asian (mostly Chinese and Korean), about 10% Orthodox Jews, and about 30% Russians. The diverse ethnic mix of shoppers not only is a reflection of the area, but also reflects well on the mall’s ability to attract different groups of people.
More on a subsequent visit…

This is a good mall with good variety of quality stores for everyone in the family and I like the fact that it gotten a refresh the past years. The dark wood, beige stainless look is modern and classy.
Architecturally the pathways are lit with natural skylights, mall is 2 levels, and they renovated the entire food court area.

The Promenade Mall is located on Bathurst and Centre Street in Thornhill in Vaughan, Ontario. Its a busy spot as their is a bus bay, and features Sears, T & T Supermarket, The Children’s Place, Old Navy, American Eagle, Coach, Bikini Village, Hallmark, The bulk Barn, Ubran Planet and Aroma Espresso Bar to name some of the stores. There is also Rainbow Cinema.
I like how it isn’t overrun like most shopping malls and the skylights are a nice touch. There is an assortment of stores here, something for everybody.

Promenade Shopping Centre has changed so much since when I first come shopping here. I would never imagine upscale store like Coach will open up a store here! Not that I am going to pay full price for one! :)
What more can you ask?
— Aveda for spa products or even a treatment
— T&T for grocery Shopping
— Congee Wong for lunch
— Aroma Expresso Bar for a little Java break
— Davids Tea the only one in the surburbs
— Lululemon for looking good when you burning off the food you eat!
I also enjoy the openess and the emptiness of the Promenade. There are tons of skylights and windows. The natural lighting makes walking around doing nothing so much more enjoyable!
One time I even did a fundraising yoga event in the hallway just outside Lululemon at 10 PM!