Enterprise Rent-A-Car

Booked a car on Nov ¹⁴⁄₂₀₁₄ for a 3-​day weekend special. Asked for pick up at Finch Subway station. Waited for 47 minutes in the cold weather outside checking to find the pick up car or the driver but no sign of the driver or the car
called the branch again and I was told «The driver was there but didn’t see you. He picked up 6 other customers»!! Just amazing, as if they knew how I look like.
I was told to wait and they will call me back shortly. Waited another 10 minutes and no one called back. I left for home.
Called the branch on Saturday morning to explain and get some kind of explanation from the manager of the branch but he, SAMAR, was rude enough to say «I can’t do anything now. if you wanna talk to me call back on Monday, I am with a customer now » !! I suggested to him that perhaps he should take my number and call me to show SOME kind of service. at this time he hung up the phone on me !!
SAMAR was very disrespectful, Showed no sign of being concerned about customer service whatsoever. I called the Enterprise customer service and complained about my experience with this particular branch and its so called MANAGER. Awaiting call back…
What a joke…

This place barely get’s a 3 out of 5. The reason is because upon pickup of my rental, I waited 15 minutes while 4 guys in car coats listened to voice mails, logged onto computers and ran in and out checking cars. I waited patiently, but felt totally ignored. I believe you should always serve the client who is physically in the shop before serving callers and online reservations… but that’s just my opinion…
Anyways, when I dropped off my vehicle, I missed them by 5 minutes. They close at 6pm! I called Enterprise’s 1 – 800 number to find a later drop off center and they said there weren’t any in the area — seriously?! Well thankfully, they did not charge me for an extra day, but I learned later that they DO have a drop box for keys for after hours…
Overall, these guys are really nice, but I think they are a tad disorganized…