Atlantis Health Beauty & Laser Clinic

If I could leave a minus star — perhaps that would even be too much.
I need to mention how unhygenice and unprofessional this place is. They reuse the laser gel from one body part to another. I really don’t want the gel which touched my bikini to be reused on my legs nor the gel from my underarms to be reused on my bikini. They do not sanitize the tools (simple wipe down).
1. while the online appt booking system is good I still think they should follow up with a phone call confirming the appt 24 hrs before. In my experience coming to them since 2013, they did not do this but recently have started (2015) to confirm appointments over the phone. Some times I prefer to book in person but the rude owner told me to strictly use the online booking system because HE COULD NOT SPELL MY NAME (his words not mine) so better I do it myself. BEWARE there is a no show fee even if they never place a reminder phone call to you.
2. Each time I visited, the technician has tried painfully hard to sell me a new package despite saying no each time she has been pushy. I have no more hair left on my body what do they want from me? I already tried the microdermabrasion which was done by the male owner and I hated it. He was rough and recommended it despite the fact that I had severe acne. My dermatologist was outraged.
3. he accused me of not paying for the taxes. I had paid but he never provided me with a receipt so PLEASE BE CAREFUL. ALWAYS ASK FOR A RECEIPT. They could charge taxes and never even claim it since they mostly accept cash only (maybe debit too can’t remember). Or they could accuse you of NOT paying.
4. I was getting my laser done with them for some time and had advise them that I had began a course of accutane which is not advisable with laser. Despite this the technician insisted it should be okay. One day out of the blue the owner (lady) told me that they could no longer continue with treatments as I was on accutane. This meant I had 3 sessions left which I would have to carry on later after a gap for 6 months thus reducing my success rate of being hair free for the sessions I had already paid for since the treatments must be 6 weeks back to back with no gaps.
Others experience which I unprofessionally had to over hear while waiting:
I overhead him tell one customer to book her own appt online because if she can’t make it or there is a mistake she will blame him and he does not want to be blamed (very professional)
The online booking caused problems — so when an gentleman showed up for the wrong appointment date the lady (owner’s wife) got very angry and embarrassed him in front of other customers and later banned him from further appts for 60 days while charging him a no show fee.
Really cannot stand the man who owns the place. He yelled at me for booking two appts back to back. When I saw the appt book it was a person who shared my first name but a COMPLETELY DIFFERENT last name that began with the same letter. i.e. Jane Doe and Jane Dud. He then took my file out, which happened to be that of Jane Dud and not mine (Jane Doe). Thank GOD I was paranoid enough to catch it. This IS A SERIOUS medical issue cause if I had indicated any health concerns but the other didn’t then they’d be in a lot of trouble for performing treatments on me using the WRONG file.
Also, I had bought a voucher on livingdeal (kind of like groupon) they made me return it and made me buy one from them at the spa (SO MUCH HASSLE) and then complained to me about LivingDeal on and on (I really don’t want to hear all this as a customer).

I did not have any issues with the staff, booking appointments etc. Got email responses in a timely manner. Service was better than expected seeing all the poor reviews. Have had one treatment for laser hair removal so far, of a 1 year package for full brazillian. I have had laser before.
Yes it was odd that the «clinic’ is a separate business inside of a health foods store, but does not affect the service.
The one thing I did have issue with was the technician. Sorry, I don’t remember her name, seemed like she was in her 50’s. She asked if I was interested in laser for other parts of my body. I said no. She pushed saying it’s a good deal and she can get it all done at once. I said no, did not think it was necessary. She says I should remove the hair on my arms. I said no, I am fine with the hair on my arms, which I find to be quite fine, and I don’t want to shave the hair on my arms (before treatment).
So she says «lie down» — now at this point I am fully clothed. I looked at her funny and sat hesitantly down on the bed. Unsure if she was going to do anything before the treatment. She says «you have to take off you pants!» I am surprised she did not leave the room. Not professional at all. I should have asked her to leave the room, but I was in too much shock. I will ask her to leave next time.
The treatment was the same level of discomfort as other Soprano treatments. Time almost the same. But again I was surprised when she said she was done. I asked if she was going to go all the way down. (To my butt — sorry TMI). She said she did. I know she did not. Usually I am asked to hold my knees. I have other friends who have been asked to turn over at other clinics. I did not want to insist bec frankly she intimidated me and I was worried she could burn me.
It was not an awful experience, it is what one would expect from cheaper, cut rate clinic. This ain’t no spa. It was what I expected. Next time I will be more firm with the technician, and hopefully have a better experience.

this place has seriously gone downhill. i came here from a dealsharing voucher for painless lazer hair removal, and compared to the market price, it IS significantly cheaper. i like one technician named Mary– she makes you feel really comfortable even when you’re spread eagle and getting a brazilian bikini wax.
my major complaint about this place is that they overbook. it’s gotten MUCH worse now. I had an appointment for 1:45pm (over my lunch break for work). it takes me 15 minutes to drive there so i had planned to be back at work on time with time to spare to buy lunch. i waited 25 MINUTES for my appointment, so i finally got in at 2:10. needless to say, i did not make it back to work on time and i had to get my lunch to go and wolf it down at my desk.
not only did i wait 25 minutes for my appointment, but the desk staff were very unapologetic about it. i told them that i was on my lunch and the lady told me «our two technicians are working so it’s beyond our control.»
i’ll NEVER go back here again after i’m finished with my brazilian. i’m sure that there are places nearby that provide similar services.

Signed up for one-​year unlimited laser hair removal a year ago — will never go back and definitely NOT recommend Atlantis for these reasons:
1. unhygienic — wiping tools with paper towel is *not* disinfecting
2. misleading — full bikini does not include bikini line… WHA? so had to pay an extra $ 150 to add it
3. additional fees — will charge you full price if you book even one day before the 6 week limit (so, not unlimited at all)
4. unprofessional — staff have little to no experience and can’t answer basic questions
5. rude — owner yelled at me in front of other customers after I questioned being charged additional fees (before I even had the service at my final final appt)
6. unorganized — lost my file on more than one occasion and threatened to charge me full price
There are so many deals out there — save yourself the (massive) headache and avoid this place like the plague. That is all.

Beware of this place ! The try to rip people off !!! It’s hard to find the clinic because it’s in the back of a pharmacy. They just try to get you to lock into many sessions and pre pay for services.
One star because The technician was very nice and treatment was painless otherwise it deserves less. The manager /​owner should be happy to try to get new business since he is selling vouchers on every group buying site there is instead of trying to pull a fast one over his customers. Brazilian is only the front ??? Since
when ??? He should look up the meaning of Brazilian instead of trying to rip people off.

I am very disappointed with Atlantis. I had purchased a voucher for laser hair removal on Dealfind. I made an appointment over the phone and went for my appointment a few weeks later. Because I had done a microdermabrasion a few weeks ago I was told I could not get my upper lip lasered. In addition, I have completed laser hair removal before where I was asked not to shave the area prior to my appointment. However, when I had requested a Brazilian the lady told me she couldn’t do that area either because it was not shaved off. I asked her if I could reschedule since neither body parts could be done that day and she said that the appointment would count as 1 session even though I had nothing done. The lady was very rude and did not explain anything clearly to me, over the phone when I made the appointment nor during my appointment. Secondly, I had received a gift for another laser hair removal deal at Atlantis. When I called to see if I can combine the new voucher with my existing appointment the lady told me that the voucher would be invalid as I was an existing customer! I went on Teambuy (where the second voucher was purchased) and there was clearly no print stating the deal can only be purchased by new clients only! I called the lady back to mention this and she raised her voice and asked me why I didn’t purchase an upgrade package through them as if it was my fault! She did not apologize nor offer anything to make up for it and she made it seem like it was my fault for receiving a voucher I had no use for. She just plainly told me I’d have to contact Teambuy for a refund! Their service is very poor and after my remaining sessions I will never return there again. I do not recommend this place to any one!

I was very disappointed with Atlantis. I saw a voucher on Team Save for this place offering two 45min Swedish Massages. I called the place right away and asked if the two massages could be used by two different people, could myself and my friend come in and each get a 45 min massage instead of two for myself. The woman said of course but we’d have to go one after another (we could get a massage at same time). I booked the appointment (over two months in advance so I could give as a Christmas present) and bought the voucher. When we went to Atlantis this past weekend however the woman at the front informed me that their rule was only one person could use the voucher. I explained that I specifically called to double check on this and was told that it was two of us could use the voucher. At first the woman tried to make it seem like I was making it up. I pointed out that why would I make two appointments the same day back to back unless it was for myself and someone else she then conceded that yes there was a note on my file about it going to be two people but still we would have to pay for the second massage. We did not want to spend $ 69 on a second massage. When my boyfriend showed her the voucher that did not state only person may use and that someone did say we could use and isn’t it better to have two people’s business than one person’s she became very rude. Not one apology was given for their mistake. She abruptly said «Fine you want your money?» I said «yes please» (really not wanting a massage then) and she said «fine I’ll give you $ 17.50, you can get rest from Team Save». Not sure where she got that number from. I declined and said I would cancel through Team Save, I didn’t want to complicated things by taking a fraction of the refund… of course now I am having difficulty getting a refund from Team Save so maybe I should’ve taken the money and at least gotten some back. Poor service all around!
Not sure how to reply to Parisa below so editing my response. The voucher she posted again does not say only one per may use the voucher. It says limit one voucher per person and «May only redeem 1 voucher for personal use». Again nothing is stated on the voucher. Also again I called and specifically asked if two people could use the two massages. This reply a year later is ridiculous and reminds me of the horrible treatment had here.