The Home Depot

Worse location for Home Depot! Do NOT rent their carpet cleaner. It not only didn’t clean AT ALL… biggest waste of money but they took money out twice off my card when they weren’t supposed to. It’s been 2 weeks now and I still haven’t got this resolved, and of course nobody calls back. BEWARE!

Perhaps, this is the worst Home Depot branch I visited. We waited for almost an hour for nothing. One of the staff told us that the staff responsible for Christmas trees are on break and will be in shortly. Waited for many minutes and still no one shows up until we ask the staff from the counter just to end up that there’s no more stock. Very disppointed. We ask if we can take the showroom stock and just receive a straight «NO» as an answer. Very poor service. I will always remember this every time I see Home Depot.

Not sure why this place gets the low ratings that it does. If you walk in, don’t need customer service and know exactly what you’re looking for then this a good place. I came here to get a few tyvek suits to dye yellow are part of a Devo costume. Prices were cheaper here compared to on-​line for the same thing and they had different variations. Came back again when I needed another tyvek suit for a breaking bad costume the following year as well as a mask.

Do not buy an appliance from this store. Recently bought an washer and dryer set from this Home Depot. When they were delivered the dryer had a large dent on the side. The delivery man told us to contact the store for replacement. We called the store the next day and had to talk to several different people about the situation. Finally they told us to contact the Samsung.
We called Samsung the next day and had to explain the whole situation over again to several different people there before they instructed us to call Home Depot again. We called the Home Depot store again and had to start explaining the situation again to them. They again told us to contact Samsung. At that point I told them I wasn’t interested in calling anyone else, and that I would like them to resolve this and call me back.
They called back later that day and told me a replacement machine would be delivered on Saturday. We waited around all day on Saturday and they didn’t show up. When we called the store they said the truck couldn’t come that day, and they would try to come next Saturday. I finally had to go back to the store and speak to the store manager to resolve the problem.
The staff in the appliance dept. at this Home Depot did a very poor job at trying to resolve the situation, and seemed like they would rather brush you off to someone else rather than try to fix the problem themselves.
Take my advice and DO NOT buy an appliance here.

I wanted to express how helpful the staff is and how much I appreciate the return policy at Home depot in Surrey.
we bought one of those tools to remove weeds — it broke, we went back for a different kind, and after talking to the associate we found out that they would take our old one back no prob… I literally almost threw away $ 42 without even thinking.
So many companies now a days dont want to take responsibility for their products that they sell — but Home Depot certainly tops the list for me of businesses that I am happy to support as I know they have my back!