The Hallway Hair Studio

I called today and made an appointment at 3:30 I was ten minutes early and there was not a single person in there. A male stood at the back at the salon and yelled do you have an appointment which I found slightly off putting, but I did respond yes and when he asked with who I said Kim and he then said nothing, turned and went into a back room. And the whole time a young female employee was sitting in a chair she had a full sleeve tattoo on her left arm and had long dark hair. She was to busy texting on her phone not once noticing or acknowledging my presence. She then proceeded to straighten her hair and talk on her phone. I sat there for about 10mins waiting for someone to acknowledge that I was there, but that never happened so I left. As a new client which they knew when I spoke with them on the phone, they should focus on good customer service. I’m not about to give them my hard earned money when they were nothing but rude and ignorant. I would not recommend this place to a friend or an enemy. Customer service should be number one. Not sure if it was Kim sitting in the chair chatting on the phone and fixing her hair or if she was in the back somewhere if it was Kim shame on you cause I know you’re the owner. If it wasn’t Kim this employee needs to be fired suxh unprofessional behaviour. Posted on behalf of my daughter Alexandria

When I called ahead I asked an approximate cost for roots, streaks and haircut for long hair and I was quoted $ 150 to $ 250. In the past I’ve paid $ 150 plus tip and I accepted as high as $ 250 based on the phone call. I was there for awhile and Cheryl never let me know of any difference in cost until I put my coat on and went to pay. I was shocked when she asked for $ 330 and I let her know. I was happy with the experience until this point and now I feel like I’ve been taken advantage of. She can come up with any price at any time as there is no standard pricing.

Love Cheryl!!! Me and my whole family right down to the little ones get our hair done by her. I live in Honolulu, and she is my first stop when I come back for a visit.

Y’know you always get your hair done by the person at the salon with the best hair. At the Hallway that would be Cheryl for sure.
Independent and awesome.