Pearl Cleaners Post Outlet

I’ve been anxiously waiting for this package for quite some time now. I have received the Delivery Notice at my door as I got home from work.
The Delivery Notice says that I can pick up my package at 6pm and it shows you the address where you can pick it up.
So, I called the Pearl Cleaners Post Outlet to confirm if my package is there.
No answer. I’ve tried several times.
I’ve decided to go there and pick it up. I’ve drove 30 minutes to get there and when I get there, the guy scanned the Delivery Notice and he was like «It’s not in the system. Unfortunately it’s not in the system so we don’t know where it is.» and then I told him, the package is a small box. And then the old lady who also works there, told the guy «It’s not there, we haven’t scanned the items yet. Help the next client.» I was like wth? I am still talking to them and I can see my parcel just behind him. I told him, here’s my ID and check that parcel over there. He was like «Nope, can’t help you. We have to add it to the system first. Then the old lady told me «It’s not here, we can’t help you. Come back tomorrow morning at 10am.
It wasn’t a good experience at all, considering my package is already there in front of them.
So, the next day, after eating breakfast, I went there at 10am. Then guess what?
They said it’s not ready yet unfortunately. It’s a different lady this time. The boxes that were there last night were all gone. I guess they already put it at the back storage somewhere.
The lady then told me, we can’t help you. You should’ve called first and before you drove all the way here. I was like well I tried calling several times, but no body answers the phone!
She said I have to come back after 1pm because that’s when they’re gonna scan the items.
This place has the worst customer service EVER!
I would never go here.
If only I can request my parcel to be sent somewhere else other than this postal outlet.