JR Furniture

Worst customer service and furniture. Never ever buy furniture from this store. Will regret a lot.

My wife and I went and bought our furniture from JR Furniture Richmond location from sales man/​manager (Guoldeep), paid about $ 3000. we were promised to get a brand new set of sofa everything was good till we signed the papers, the delivery was promised on Tuesday and we end up getting our sofa on Wednesday after several more calls back and forth, final we got our sofa and they were used item and floor demo, not what we expected. Even thou we paid for delivery in the store, the delivery man asked for more money. Forgetting the fact that they just delivered a used and demo furniture. We took pictures and called the sale person right the way. he denied that they are used and blamed it on the driver for picking the wrong set. Gladly we took pic while the delivery guy was unpacking them. Finally after one week we were referred to owner/​manger on another location name (Nick). He is the worse person to deal with. he promised us that he will exchanged them within two days and now its been two weeks later but again nothing happened. WE had to call him and visit him in person; they are not refunding our money nor getting us the sofa set. in fact asking us to pay him 20% restocking fee and deliver the used sofa back to his store. The WORSE service in my life. JR Furniture is bunch of liars. Stay away from any J R Furniture. They build their business on ripping people off. I rather pay more and buy from a reputable company.
Do yourself a big Favour stay away from JR furniture. they play games with people’s time, its been 4 times so far we stayed home for them to bring our sofa’s and exchange and no sign of them to show up, when you call them back they promise you another date.

Absolutely without a doubt the worst customer service out there it is not worth the price! My couch I ordered was a month late… no one ever called to tell me that. I had to call them and they avoided my calls and told me to call back… I was out on hold 2 times and no one ever came back to the call. I asked to speak to the manager and was told he was busy everytime I called! When my couch came on they never called me I had to call them. When they went to deliver the couch I received a voicemail from the delivery guy saying I had 5 mins to call him back or my couch would not be delivered… I never heard the phone so when I called him back 10 mins later he said they weren’t coming! I had to be home between a 4 hour time period and they have me 5 mins! They also never even came to my door. All they had to do was knock on the door an they did nothing! Do not buy anything from this store you will regret it.

Guess I will come back again now that I know there’s more wheeling n dealing than i thought… it always appears if you pay cash that you get a better deal.
was looking at a recliner, fabric cloth – leather gets too cold – for $ 450, & as I was walking away, he lowered to $ 325, & countered that it’s a boxing day price anyways, so kudos to him.
still didn’t buy as i like to shop around a bit more, we all learn from our mistakes w/​impulse buying lol
free parking on the left side of the building.
big selection, lower floor is all living room stuff. upstairs is the bedroom.
Yes, probably Indian-​owned if that matters.

went here cuz i saw a sofa i really liked in the an ad, came to the store and there were three sales associate sitting on two couches chatting to each other in their native tongue and they totally ignored us, even though we literally had to walk by them to get to the show room. never saw the sofa i wanted yet i kept seeing it in future ads, what a sham.

Horrible, Horrible Service and products are questionable.
My mom bought a coffee table that we saw online. It was a gift for my sister who lives in Surrey (my mom lives on Vancouver Island) The person we dealt with on the phone was great until just after the purchase. It took 3 weeks for the table to arrive in their warehouse. We called to inquire about the receipt and delivery of the table about 6 times, every we time we called the guy avoided our calls! We were constantly told that the guy was not working or to call back later… or no one even answered the phone!
Finally, the table arrived at the warehouse and when it was delivered to my sisters, it was marked up and looked as if it was used!
I am flamingly mad and hope that they will accept the table give us a full refund. I will never again buy from this store or company for that matter. Buyers Beware!!!