Canine Harmony

These people are probably good pet keepers, but, as noted by another reviewer, they can be blasé when dealing with people: I sent them an email re adopting a pet they offered on the Internet. They did not even make the effort of providing an answer.

My dog was traumatized, and lost 8 pounds because he would rarely eat or leave his crate for weeks. Lack of supervision or dishonesty from the staff.
I brought my (medium size) dog here, as I needed care for him during the work week for about 10 days. I had never been to a dog daycare before, and the initial visit seemed decent.
After picking him up on the first day he was fine, and happy to see me. I decided to buy a «10-​day package»
On the second day, I picked him up, and he was behaving unusual. I noticed he had deep scratches all over his stomach as though he was being attacked while submitting (I have photos of this). He had bite marks on his neck. I was concerned at this point, but I thought maybe he was just getting into some rough play wrestling. I started looking for other care arrangements as these injuries were obviously due to lack of supervision.
The third day I had no other options and had to take him one last day, we arrived in the morning to drop him off and he told me exactly how he felt. He was terrified of the place. Trembling, and trying to escape.
I asked them what had happened to him and they said «nothing out of the ordinary.»
I asked if he had been eating the food I had dropped off with him every day as he had lost a lot of weight in the last three days. They said «no» when I asked where all the 3 bags of dry food and meat went, they said «unless it’s in a re-​sealable container, we throw away the food after a couple hours because it goes stale». Funny since I always took it in a ziplock or Tupperware. Also, since when are large 50lb dog food bags resealable?
I asked why my dog was now terrified of «snapping» plastic sounds, why he runs into his crate, tail and ears down and stays there almost the entire time we are home. Why he used to be very social, and now the only time I see him is if I sit next to his crate. They said they didn’t know.
I was furious, and wrote an email to the owner with the same questions, and asking for a refund of my remaining «package visits» Their reply said «He is going through a stage in his life where things could scare him.» (This was determined to be false by my vet according to my dog’s age.)
They wouldn’t refund my money, but gave me «store credit»
I was given not the slightest idea as to what actually happened to my dog and will never know. This can only be due to either someone’s dishonesty, abuse, or extreme lack of supervision.
I have found a new daycare which my dog is excited to visit. He is very happy to see the owner and employees.
My advice: Please don’t settle on one place. Visit a few different daycare places and ask them their opinion of the other ones. Canine harmony was not spoken of in very high regard.
The pain I put my dog through was avoidable.
–Aaron.

The facility is great and my dog seemed happy and well taking care of (you can see them in the pictures on facebook which is cool) but when I was dealing with the staff, it was a bit of another story. I was greeted by a girl named Jane that was super nice and said she’d grab the manager to answer my questions. Then the ‘manager’ came in named Amanda. She came across very fake and like she really just didn’t want to hear what we had to say (like ‘ya, ya, ya heard it all before). She was also very ‘short’(or maybe impatient, if that makes sense?) with the employee that I had spoken to earlier. When picking up my dog I met the owner named Shannon. She seemed nice, but very stand-​off-​ish… and quite unprofessional dressed for an owner of a business. I don’t know about you but I usually try to appear professional at my ‘office’ even if it’s a different kind of office than mine. As much as I’m happy when my dog is there, I have a hard time understanding why the ‘faces’ of the company (the management) are so unapproachable? I hope that my future experiences with them are different as my dog seemed to enjoy himself.
xoxo
–Kallie

This kennel has been a great place to leave my dog when I go out of town. We have left our dog there for weekends as well as 10 day stretches and she always comes home in a great state and is happy to return there when we need to. That says it all to me. I would highly recommend this kennel.

Canine Harmony is both a boarding/​day care facility as well as a dog training facility that offers its service both on site and at Harvey Pet Foods in Langley. They have great boarding facilities and staff, I have boarded my dog there one time and plan to do so from now on, and, the trainer, Chanone, is a great dog trainer and people trainer! I highly recommend them if you need to train a dog or puppy in basic to more advanced obedience!