Best Buy Mobile Central City

My father and I came into the store looking to purchase a new plan and SIM card for Chatr. All the employees were sitting around talking and my father asked politely that he was looking for a Chatr plan and a man in a turban casually responded that they don’t do Chatr activations here and told us to go to the Wow mobile kiosk in the mall. We left the store and went to that kiosk and they didn’t even deal with Chatr so my father suggested we go to the best buy store located outside the mall. We went there and the guys were so nice and set us up with a plan right away! We asked them how come the best buy mobile store couldn’t activate a Chatr plan and they said they can and spoke to his manager about it too. So basically the man in the turban lied to us because they didn’t make much profit from Chatr activations. What kind of customer service is this? The employees are so lazy and dishonest at the best buy mobile location here. I will be telling all my friends and family to stay away from this location.