Beautiful Canadian Laser & Skincare Clinic

Had an awful experience. Was a few minutes late for my first appointment and even though they had me booked in for 40 minutes, I was told that the doctor had left cause I was 15 minutes late. Don’t know why they took all my contact information when I booked my appointment when they couldn’t even bother to call me before the doctor left! Never going back there ever again. They couldn’t be more unprofessional. The front staff seemed unapologetic and casual about it. Don’t know how they are managing to run a business with such an attitude.

I wrote a review on their website after my first visit and it was never published. They only posts positive feedback of 4 stars or more what a joke!
From incompetent receptionist to esthetecians that are not well trained, their mission is to simply sell you a package. Do not agree to purchase anything until the actual procedures are discussed and the pricing or costs have been divulged, you might be surprised. I had to return their Skin Medica products as the prices they charged me were outrageous for the amount of product you get, i would not pay 60 $ for a 30 ml sunscreen etc. Note that once you purchased a product they can only issue you a credit unless you make a big fuzz. On my second visit which tipped me over the edge was the fact that I had to repeat myself as if I never came on the first visit despite the fact that all the notes were in front of the esthetician. Finally, Dr Shah and I mutually agreed not to proceed with any procedure less his consultation $ 75 fee which I did not want to pay but I just want to get out of there and forget a bad experience with the worst service of a skin consultation clinic. I got most of my money back. My advice, go somewhere else and do not rely on their biased website reviews!

Quick update: I have to give a shout out to Sera. She’s an absolute gem. Also, I highly recommend getting a Picosure facial.
I have been to see Dr. Shah and his lovely team several times for many different services.
Dr. Shah is quiet, but don’t take this as a an indicator that he is anything but outstanding. He is not fast to talk himself up or criticize the work of others. He is quietly confident and his work really demonstrates his talent. My favorite techs are Marlena and Sarah.
I have had a rocky appointment in the past, but it was a deviation from my usual tech. I went back and I’m glad I did because I have renewed faith in this clinic.
I’m hooked.

Had a Groupon to this place which I am always a little hesitant about as it can affect the service.
I found the staff very good and was quite comfortable with the girls lasering me.
Had the Cynosure laser which i loved. Then one treatment that laser was being repaired and had what I think was the IPL laser, I couldn’t even finish the treatment with that laser. The Cynosure one was fine though.
If I ever save up enough money to get another body part done I would def go back here and would recommend them to anyone.