Chapters

I buy almost every gift here! They have a beautiful selection in all ages kids toys and science kits and craft kits! Ive even gotten a beer making kit and wedding gifts galore! Recently was stumped for gift ideas for a baby shower and found some really cut towels with animal themes like a duck towel and an elephant super cute. They staff are always quite friendly and not pushy which i appreciate since i frequent here often on my breaks. Definitely one of my top five fave stores!

This is not a review about the store in general, this is a review about its employees. Earlier this evening a friend and I were attacked outside of the sherwood park mall right by chapters. A man approached us girls and started complaining about my parking spot (he said I parked in handicapped). Anyways, I was in a hurry to get home to my children and this man, he blocked my vehicle in with his body and wouldn’t let me leave. My friend got out of the car to ask him to move and he attacked her. I made her get back in the vehicle to drive while I got the man to move. He then attacked me. I then protected myself in defense to him and yelled for help while people walked by staring and people drive past us while this man had me by my clothing. I finally got my car backed up when he blocked us from the front. It wasn’t until a man came out and asked if we needed help that the man moved. I then drove away to later be pulled over by the police. The rcmp told me that there were 3 chapters employees standing outside who witnessed me hit this man. I am absolutely stunned that there were three employees watching all this happen and not one helped me when I screamed for help!!! I frequent this store and will NEVER go there again. Thanks for your help assholes!!!

Most of the time when I am looking for a new release book I usually find myself at the large Indigo by Northgate mall however I have recently been spending more time in Sherwood Park and have had the pleasure of visiting this Chapters now on several different occasions.
The selection is pretty similar to what you would find at other Chapter’s stores as well as Indigo. If your a mystery lover however you may want to visit here as they have a much better variety then I have gotten at WEM Chapters as well as my beloved North side Indigo. Also I noticed they don’t offer as much of the home décor gifts like the fancy throw pillows and candle holders which I am quite pleased with as I am not a fan.
Quite frankly if I wanted that stuff I would go to Homesense but I don’t and it takes up valuable room that could be used for books.
It takes a little bit of effort to find staff members and it feels like they just don’t have enough people out on the floor here to handle the size of this store. However when you do find someone the customer service is superb. I had a great conversation today with a lady working there who is a mystery lover like myself. She was able to give a very helpful description of a few books I may find interesting because they didn’t have what I was looking for today. She was also kind enough to print off the listing from their website for the book I was looking for to make it easier for any staff member I approached the next time I was in store to see if more copies had arrived. I always enjoy my time in this store and whether your a visitor like myself or a Sherwood Park resident I strongly believe you would enjoy this store too.

Was looking for a specific book and found it very difficult to get any help! Maybe they are short staffed at this location, not sure. When I finally did find someone she was less than enthused to help me.

I thoroughly enjoy coming to this Chapters. It’s clean and well organized, albeit a little smaller than some of the other chains of the store. It has the usual wide array of selection packed into its shelves. This location is never really busy– although the Starbucks can get quite packed. There’s always a few staff members roaming around the store, who are very attentive and friendly.
The only reason I took off a star is because there aren’t really any chairs around this store. So if you were hoping to sit around and browse before buying, you aren’t really in luck. (Unless you don’t mind the floor. But the aisles are pretty small and you’d probably end up blocking things off.). Other than that, it’s a great location!

This Chapters location is the best of all of them! Sadly, I live in Edmonton so it’s quite a drive to Sherwood Park, but I do make it to this Chapters 3 or 4 times a year. The customer service is always spectacular, and they all want to see satisfied customers. Just yesterday, I interacted with three different lady employees, and every one of them helped me out, with one of them conversing with me about my philosophy about society for a few minutes. :)
The one cashier, Kendall, was so helpful and friendly, that I went to the Chapters website to complete a survey and mentioned her name.

Selection is pretty much like other Chapters, but staff is even better. Went on Christmas Eve for a few last minute gifts and four different staff asked if I needed help. One guy spent 10 minutes trying to find a book for me. Really great customer service.

Chapters is the Canadian bookstore chain most similar to Barnes and Noble or Borders. They and Indigo are owned by the same Corporation and have a certain flair that you don’t usually see in most US chain bookstores.
This Chapters is tucked away within Sherwood Park and seems to be popular with locals and those of us here on business looking for a place to hang out during our free time. The book selection is decent and the magazine section is generous. There’s also a coffee shop attached and a good selection of stationary, journals, and gifts.