Heavy Duty Cycles, Ltd

If Tony’s there, expect great service. If not, don’t.
Was really disappointed in how an appointment was managed. Tony wasn’t there.
The mechanic insisted I needed something that I didn’t need, and I found service elsewhere.
Wicked cool bikes on the showfloor, great assortment of parts, excellent (appearing) shop.
I was disappointed; this was my third visit. First visit, talked to Tony and really enjoyed the experience and (slightly highly priced) selection of parts. The guys across the street are much more personable, and they didn’t want to sell me anything. But I bought anyway.
[edited to add] Took the bike to another mechanic (RoseyToes) and not only did I not need the parts that one of Tony’s guys insisted I needed before certification, both Ted and Flying Squirrel bikes laughed pretty hard that Tony’s guy insisted I needed the part before he’d certify the bike. Told the story at the bike show this weekend, and was informed «That’s just the way things go at Heavy Duty; they’ll take you for a ride before letting you get back to your ride.»
Bummer. Looked like a great shop.

Solid shop. If you want custom, go see Tony. If you are not sure what you want, research first then go see Tony. His guys are great.