East-Court Ford Lincoln Sales

During the multi-​week negotiation/​comparison period for a new car, I got a job offer to work in the United States. In order to import a car from Canada to USA, customs requires a «Letter of Compliance». Before putting in a factory order for a ’16 Mustang, I had explained the situation to Kevin Davidson and the Manger many, many times. They both assured me that I will have no issues getting this letter.
I had contacted another dealership and I was told that Ford is not issuing this letter anymore. PRIOR to putting in my order, I asked them to confirm/​deny the information given to me by the other dealership. Once again, I was assured that this was not an issue. Fast forward to 12 weeks after — I had put in my factory order, I get a call from them telling me that they can no longer provide this letter for me. 12 weeks! Originally, I was told that I would get my car 6 – 8 weeks after I put in my order. I understand that there can be setbacks but there was no signs of caution given before it was too late. How about a «hey, there have been cases when we can’t deliver the car within 6 – 8 weeks.»?
Anyways, 12 weeks after my order, I had to cancel my order as I wouldn’t be able to bring my car over to the USA without the letter. I’m burning money on a rental right now and have to start car shopping all over again. So what happened here? Was it ignorance or incompetence? I’m guessing it was a bit of both and not on Kevin’s part but mainly the Manager. Either way, avoid this dealership as there are tons of others.
Be wary of the 4 – 5 star reviews below. You’re specifically asked to write one right after you’ve made the deal and they have been on their best behaviour.

Came in at 8:10 am on a Saturday morning. Only 6 people were ahead of me. Only came in to do an oil change and my 40 000 km scheduled maintenance. I wad told it would take anywhere from 1.5 –2 hrs to get the job done. 3.5 hours later I’m still waiting. I go and ask what’s the hold up, the service member said he tried to page me several times… bullshit. was in the waiting room the entire time. All n all, I didn’t get out till after 1:30!!! Worst experience ever. And to make matters worst I was sick. Never come to this slow, snail paced environment. It’s like they forgot about me or something. Wasted half my Saturday waiting in this shitty waiting room. Fuck this location. Never will I come here again. Biggest regret. McCowan and Sheppard. They’re fucking liars. Don’t believe shit they say.

The salesman, Bilal, promised us a specific price on a used car, including some free service. We signed an agreement and everything, and when we came back to pick up the car and pay for it, he said the deal changed and there was nothing we could do about it. He offered us a $ 50 discount instead of the $ 200+ in service that we had previously agreed to. The owner of the dealership wouldn’t help either. Totally lost our trust and our patronage.

Concern: Was at your dealership Feb. 04, 2013. for an oil change at 6:00pm. The mechanic accidentally broke my winshield. He was trying to replace the rear view mirror which is under warranty.
I was asked to go back the following morning, Feb. 05, 2013. Bob Mitchell told me and gave me his word that nothing to worry and they will replace it with the same original windshield MoFoCo. Carlite solar Tint laminated with Acoustic Soundscreen.
Went back that afternoon and picked up the car, I checked the windshield and it is FY AS1 M848 DOT-​459 Solar Tint DW1622.
Solution: Install the same brand MoFoCo. Carlite solar Tint laminated with Acoustic Soundscreen at dealer full expense, which was promised to me by Bob Mitchell. Up to now, this has not been resolve.
Be careful dealing with the service department. They will treat you as if you are the one who’s at fault.
Please check other websites about this particular dealership. eg.

I had a very horrible experience on getting winter tires package installed from this dealership. i had to come twice and wasted over 10 hours.
Four weeks ago, i ordered the tire package and booked an appointment on Saturday. However, when i brought my car in, the service lady said they had tires but the rims were not available. I argued that i ordered the package from part department and they confirmed. It is the staff from part department who transfered me to service department to make the appointment. The service lady then said they had no record i ordered it. She asked if i can provide a record that i ordered them. Unfortunately i did not write down the name of part staff whom i spoke to. At the end of this visit, the service lady said she will order the package and call me next week.
I wait for 2 weeks and there were no call at all. So i called back this week to follow up. This time i called part department and confirmed all parts are ready. i booked the appoinment and had to wrote down all the names of the staffs i spoke to. This is really inconvenient and unpleasant. Anyway, after i brought my car, shits happend again. This time the tire sensor in the package was faulty. They said they need to get a good sensor from another dealer. In the end, i waited for 3 hours to get the winter tires installed.
I am very upset about the service.

Less than a month ago I got a new car from this dealership. The experience was amazing. The service provided by Sammy Makhzani was very good. He is professional and knowledgeable about the cars they sell. I specially liked the fact that after I got the car he took the time to show me all the extra features of the car and even set up my blue tooth. I will definitely be returning to ford for my next car.

Well I won’t need to come here anymore after today. Well except to perhaps terminate my lease in a few years.
The quick lane service and people have moved to 958 Milner Ave. which may be a little bit further away but apparently the nice people of Ford Quick Lane also moved there too.
I came here for an appointed oil change for my car and after looking around through their excessively packed parking lot I ended up parking all the way to the other end.
Where the QuickLane service desk is was a single lady trying to hold a queue of customers. Well there were only two ahead of me. She had told us to go to the back to get alternate service people. Honestly they should just let those service people come to the desk whenever there is one available that way there’d be a single queue.
After waiting for apparently what was the cashier who told me to queue somewhere else. I eventually noticed the sign which changed its screen to an arrow after a while.
After a wait for some abysmally slow people to get to their desks. I finally got someone to serve me. Then they told me to move my car around and look for a parking spot again. Even park behind another car if I have to. Wasn’t really too thrilled about that.
Well I did find a spot and thanks to Active Park Assist I was able to parallel park my car into a tight spot.
Looking around the middle waiting area it seemed that they have walled up the window to the service area. I wonder why.
The people I had dealt with need to get some training at McDonalds to learn to give service with a smile. Their faces look like they were depressed.
Well at my oil change finished and I am outta here.
One bonus of moving to a new location is I don’t have to deal with that shuttle car driver anymore as he appears to be lounging around this location.

I always get fair treatment at this dealer. I buy parts often and have brought my car in once for service.
Each time I’ve been there, parts and service has always been open to giving me their best price and attempt to make my bill as affordable as possible.
The only con is not enough parking.