Best Buy

Worst customer service. No one around in any department. One sales staff is too busy tossing something in the air as high as he can and catching it. Shelves are barren with almost no stock. Looks like it is closing.

I was here yesterday between 7pm to 8pm on a Wednesday looking for a tablet on sale which was said to be in stock on their website. I must have wandered around the store looking for an available employee for at least 15 minutes because I needed help and could not find the product. There store was not busy but no one greeted me or asked me if I needed assistance. It was so frustrating as I was waiting for one employee who seemed to be chatting with the same customer forever. Then next employee who I finally found and asked took his sweet time to return and tell me that the product was unavailable. He was slightly helpful for mentioning that there were 2 opened boxed items at another store. But I wasted at least 45 minutes here when I knew specifically what I wanted, so the service was lagging on this particular day.
I have been to the store in the past for things like boxing day sales and to pick up stuff. It is convenient to get to by using highway 401, but sometimes sale items are sold out. The customer service depends on the employees who are working I guess since it varies. Some employees might also try to upsell extended warranties that are sometimes pointless. My credit card company doubles the manufacturer’s warranty for up to an additional year on certain products. I did in fact make a successful claim once on a computer monitor through my credit card company after declining the Best Buy extended warranty and when it failed after the original warranty had expired. Just keep in mind that you need to hold on to the receipt and credit card statement.

I hope bestbuy reads this. I really do. The location is as bad as their customer service. I usually don’t care. I’ve got money and they have a product and there should be no in between I figure but yesterday I was very angry.
Where to start. I’ve been going there for years and usually it’s excellent. I go in and out without any problems. So where to begin.
ok so I went on December 28^th and was after a boxing day sale on Norton and so I bring what I thought was the right one to the counter as I figured I’d rather pay with cash. I go there, try to find it in the store which no one approached me to give me any sort of help. Nothing but indians working the floor, all they did was talk to their co-​workers. After 5 or so minutes as I haven’t been to bestbuy in a while and it looks like they changed the store layout subtly as I remember Norton being right out in the open in one of those displays I thought I found it as there is a few new kinds of Norton available that I didn’t know of. I thought it was just «antivirus, internet security and 360» without going corporate or small business. So I bring it up to the counter and I get served BUT, now this is my favorite part. Want to know why this gets a 1 star this is it. This short skinny middle eastern or indian girl around 12:30pm on December 28^th near the door (there was 2 cashiers and the other looked kind of fat I didnt look for a name tag). I’m mentioning this because it’s important. She scans the Norton and says oh that will be 180 $ which I had no idea there was Norton for that much. I explained I bought the wrong one and she just says oh. Her english seemed fine. No accent like she was fresh off a plane… she just says oh in a quiet voice., didn’t offer to get me the right one, didn’t buzz anyone. NOPE just went on her f****ing cellphone. Some people have the hardest time finding a job and I swear she just got the job because of her ethnicity. I advise Bestbuys higher ups to fire the manager at the one outside of Scarborough town center. I can imagine after christmas we’re all a little tired but that is no excuse. The people allowing applicants to get a job there is also to blame. I ended up buying Norton online so that little franchise doesn’t touch my money. I will only go there if I’m absolutely desperate for a product. I hope walmart makes that bestbuy go out of business and they have to move. They are renovating and getting bigger so look out.
So ok that, the staff doesn’t care. We’ve established that. They sell electric guitars too and some of them are missing small pieces and some have strings broken off of them and they just hang from the guitars so they can get scratched and end up being returned to the companies and or sold as B-​stock simply because Bestbuy isn’t the place to sell guitars. I can wager 100 $ that none of them know what standard tuning is, how to replace a string and or tune a guitar. A quality guitar they have to tune them every 2 – 4 weeks. One fender acoustic guitar needed a trussrod adjustment badly too, otherwise unfretted notes (where you press down with your fingers) buzzed like a hornets nest. Doubt it was a warped neck and kudos to bestbuy if it was. So seriously bestbuy stick to dvds, cameras and crap guitars aren’t for that location. Go on kijiji and buy used guitars some people really take pride in what they sell. That and for guitar strings «stringsand​be​yond​.com» I highly recommend.
**update**
so my neighbor wanted a printer and I had to go back to this «crap hole». I walked around twice on a not so busy Wednesday afternoon and I had to walk around the really bad smelling store twice before someone finally helped me. Just close the damn place down if you don’t want to hire employees to service people. This is why target and zellers went under oh and buy some febreeze. If I want to smell body odor I’ll go in a gym changing room.

Worse service ever! Was standing in the store for min for. someone to help me. After begging someone to help me, he had no intend of helping. I was trying to get a GPS which they didnt have in store and the ones available for show were out of battery. In other words WASTED MY TIME. Go to Walmart. Better service and more products.

I think this location is okay; it’s in one of the corners of the Scarborough Town Centre (STC) parking lot and can be a little tricky to get to on foot from inside STC. If in STC, exiting from Walmart will put you in front of Best Buy.
I tried to use their reserve a product function on their website, and the product wasn’t put aside for me. It seemed like there was only one person responsible for setting product aside for customers who’d make the request online. That seems silly. With a good reservation system duplicate products being set aside can be avoided, and more people can help with the process.
When I was in the store I was asked if I needed help a couple of times, and I appreciated that they were aware of customers around them that were waiting to be helped.
If I want help with computing I’d be better off going to one of the speciality stores around Scarborough.

Probably my favorite Best Buy location, conveniently located right beside the Scarborough Town Centre. Been shopping here for as long as I can remember, and I’ve never had a problem. Selection is plentiful, and products are decently priced.
There are plenty of employees around, so I’ve always been able to find assistance whenever I needed it. They’re also friendly, greeting you on the way in and out.

I never liked their customer service but I was stuck with them due to their screw-​up which left me with over 2000 dollars in giftcard credit.
sales manager was extremely rude, let alone knowledgeable to the their pricematch policy. All the other location offers price-​match except this location and when you ask why, the sales manager simply replies ‘buy geeksquad or other product with the purchase and we will consider the price match’. What is this? Why would I wanna purchase geeksquad when you don’t even know the difference between 15-​inch retina vs. regular mac pro?
I made formal complaint to the head office.
All I will say is that I will never shop at bestbuy again.
I would have never gone there in the first place if I did not have over 2000 dollars in gift-​card credit because they screwed up initially and given me with 15 inch regular macbook pro thinking it was retina display.

This particular Best Buy is great since I find that the computer people (the section I went to for a Macbook Pro) knew what they were talking about. Even though I didn’t buy my Macbook Pro from here, they assisted me with facts and statistics about the Macbook Pro comparing to a regular Macbook or to a Windows Laptop. I find some employees standing around not making an effort but some days are slow I understand that. Not a bad job Best Buy Scarborough Town Centre.

The Best Buy Mobile seller was not knowledgeable and she talked too much.
I asked her if it was possible for me as an individual to upgrade the Android OS on a smart phone and she said yes, it’s just like upgrading a normal OS at home. She then proceeded tell me about features I wasn’t interested in and started talking about the Bell phone plan.
I doubled check and it’s not possible to upgrade the OS yourself. (
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