Sears

If 0 stars was an option that’s what the appliances department of Sears Canada at Place Vertu would get. Sure, they have a nice selection of appliances. What sinks them as a business is complete lack of communication between individuals in different departments (sales, delivery, financial etc).
I bought a fridge and washer from Sears at Place Vertu on Oct 1. Delivery was scheduled for the 5^th. On said date, a white unmarked truck pulled up to my house. Without removing the fridge from the truck Mr. Delivery Guy insisted that it was too big to fit through the doorway. To my suggestion that he remove the fridge doors, which Mr. Sales Rep # 1 assured me was possible, Mr. Delivery Guy said ‘fridge-​door-​removal-​to-​facilitate-​home-​entry’ was not his job. My washer was delivered by not installed, something else that Mr. Sales Rep said would be done but that Mr. Delivery Guy insisted was not in his job description.
That same night I returned to Sears and bought a smaller fridge. Mr. Sales Rep # 2 informed me that I would receive a credit on my credit card for the first fridge. When I insisted he perform the refund there, Mr. Sales Rep told me not to be so suspicious, not to worry and that everything would be taken care of. Today is Oct 14^th and I am still carrying a balance for 2 fridges and 1 washer.
The new fridge was delivered and for an extra 20 $ Mr. Delivery Guy installed my washer. But shhh… don’t tell Sears Canada.
Yesterday I called to inquire about the missing credit. Mr. Sales Rep # 2 said he had submitted the paperwork ‘ages ago’ but Mr. Financial Person was not working today so he could only follow-​up tomorrow. Today is tomorrow. Ms. Store Boss is not working today, Mr. Manager of the appliances department is not working today and are Mr. Sales Rep #1 or # 2 answering the phone? Nope!