Air Canada

AC lost my luggage 8 days ago, it was found 3 days ago in Montréal, but now it is lost again, I have had to call them every day for the last 8 days, it has been the most frustrating to deal with. They say they are going to call with info but they don’t, they say it will be found but it is and then is not. AC is the worse to deal with. Don’t recommend it to anyone.

Their planes are not cool enough. The vents are useless. Some of their ground attendants are condescending and rude.

I am giving a four-​star rating right now because of a couple of recent trips and the great improvement Air Canada is making. I believe the President, Calin Rovinescu, has significantly improved the overall service and operations of AC.
There are wonderful staff which I have encountered, But, please continue to hire more friendly agents, especially in Quebec and the Maritimes.

I purchased full fare flights from the Air Canada website and they wouldn’t assign me seats on a flight with plenty of availability leaving in 4 months. In order to get any seats preassigned, let alone sit with my travel partner, a fee was required for each seat assignment.

Really bad customers service, and they’re lying passengers! This is not the first time it’s happened to me last year also from Toronto airport, today in Montréal airport, my flight was cancels I tried with them to add me on any flight just get out from Canada, one of the customer service she told me to there is a mechanic problem, another one she told me because of the weather!!! And I really want to go home my daughter she is really sick, to be honesty I’m not going to flight with me any more, they’re don’t even have Custmores service experience, they don’t know how to handle a Custmor service, on my side a bad bad bad Custmor service, sorry Canada airline (;;)

Future customers of Air Canada BEWARE!
DO NOT FLY WITH Air Canada. Sunday November 29, 2015. Our flight from Quebec to Montréal with a connection flight from Montréal to Los Angeles was 30 minutes late arriving to Quebec. We missed our connection flight because of the delay. Every person we came in contact with at Air Canada was clueless as if this was the very first time this has ever happened and didn’t know what we were suppose to do or know where to send us to get a new flight. All the employees at Air Canada were extremely rude and dumb. Once we got to the ticketing window we were in line for well over 45 minutes then about 35 – 50 football players plus their coaches, family members all cut the line and were served before all the people waiting in line. Once we got to the window, we had attitude and the people in line behind us were yellowing a coursing at the ticketing window employees. The employees were acting as if it is a normal thing to line jump at Air Canada and pretty much shut up and continue to wait in line. Then they were EXTREMELY rude to us. Gave my boyfriend and I seats apart. One $ 30.00 meal voucher to share at the Sheraton hotel… for a side of soggy Mac n cheese was $ 8.00. The lady Joann who was our ticketing agent did not like us and told me specifically to step aside and let my boyfriend handle this situation because she didn’t like my attitude. Because of the poor customer service I have to pick my dog up from the pet resort a day later. That’s one less day of spending with my dog. We had to lose a day of work. I am in big trouble at work because of Air Canada’s mess. I have been in this situation before where the airline company will do what ever it takes to make sure you are not dissatisfied and all we got was a $ 30.00 meal voucher to share for two people. What an insult. In the past we were accommodated with first class seats, cash, hotel suits and free tickets to use for another flight and all we got was a $ 30.00 meal voucher to share. Just think twice before you choose Air Canada! Worst airline company in the WORLD!

Worst experience ever and 2 times. The lady on the gate was very rude and pretended that she doesn’t speak English. Then she turned to her colleague and spoke English to her.

I have been traveling on Air Canada for longer than I can remember. As of 2008, I have needed to travel more than the average customer, logging between 100,000−140,000 miles per year. That does not include flight I need to take that AC does not service, so another 20−50K per year is racked up on carriers like Delta, Jet Blue, American, etc. My providing the preamble is to establish that my ability to comment on Air Canada is based on valid experience.
While every airline will have the occasional mishap, technical or employee, I find Air Canada to be of very high caliber. I highly recommend Air Canada as an airline. Customer service is always a priority and no one is ever intentionally treated poorly. High marks need to be given to the on board crew that helps make my time in the air as comfortable as possible. Also, the reservation website is clear and easy to use.
It worries me that there are an abundance of negative comments regarding Air Canada on this site. It does not reflect the overall experience I’ve enjoyed, especially over the last eight year. I highly recommend Air Canada.

Air Canada is probably an OK airline. They probably get you where advertised on the day the ticket asvertises… most of the time. I doubt running an airline is easy. Today, my flight was delayed for 3 hours, then canceled without notice or announcement. No agent came to the gate to let us know, the flight just disappeared from the screen at the terminal in Montréal. We (all) passengers walked to find a a customer service desk, we found one eventually. No more flights out today. Only passengers with connecting flights were offered rooms for the night. It was made clear by the cusromer service rep that Airlines are only legaly obligated to provide you with a hotel if you had a connecting flight. Well, I guess that’s the law. That’s Ok to me, no skin off my back I’m on business. What about all the customers who arent business, guess they forked out Hotel money or slept on the floor, spent time one the phone with Air Canada getting a flight out some other day…
Air Canada, you should have had a representative at the gate. No notice of a canceled flight is really awful business. The rest, shucks I guess is forgivable.

Hmm reboots seem to be a bit of a reoccurring issue.
In on air Canada flight AC864 from Montréal to London. I still have 3h 40mins of flight duration. It’s a long flight and I was just getting comfy when my inflight entertainment starts crashing, acting up and being unresponsive. I didn’t want to burden anyone so decided to try and deal with the issue by turning the screen off and on again myself. Nothing. The screen won’t even stay turned off after I eventually give up. After 45 mins of trying to play ANYTHING that would work. I brace my self and push the call button on my armrest for assistance. 15 mins later an attendant with a bottle of water walks by. Being an international frequent flyer for over 20 years and having worked in customer service for 4 years; I choose my words carefully when asking for help. «When you have a moment, could you come help me with the malfunction of the inflight entertainment? I’m really sorry but it seems to have crashed»
oh ok I’ll go reset it «
you can reset it? Oh thanks that’s great. Thank you so much I appreciate it.»
«Uhu but don’t touch the screen when it reboots.»
«No problem I’ll happily keep my hands to myself»
I sit patiently waiting for the reset. The screen displays a message to confirm the reboot and I almost get exited that i can now watch something.
But it didn’t work, the buttons unresponsive.
The girl comes back and sais «oh no you can’t touch it yet you have to wait for the reboot». Even though I just watched the screen restart and didn’t touch it. She goes on to tell me that I shouldn’t have touched it. As she carried on talking over me while I try to tell her I didn’t touch it. And if she would just let me speak for a second I would be able to tell her that the screen was malfunctioning before the reboot in a way that was clearly a hardware issue and that I really don’t mind that much but it’d be a shame to not inform someone that it probably needed to be fixed because the next passenger would be stuck in the same scenario. She didn’t want to listen she didn’t want to know she didn’t apologise or even seem like she cared. She flippantly offered me another seat but it seemed like a bother for her to offer but also the fact I was in a window seat with 2 sleeping strangers beside me, I really didn’t want to be that person to just uproot and move. Maybe I should have. But then I’d be the asshole. I honestly just tried to bring it to the attention of the crew discreetly and politely with a smile and instead I was treated as if I had complained about something in a way that someone would if they were ripped off. she had way more important things to worry about. I was just trying to be nice. But she looked at me like I peed on her fries! I don’t have a sense of self entitlement but I did pay for this ticket and the least I expect is a smile or to at least pretend that you care instead of treating me like I’m keeping you from your responsibility. I get everyone has a bad day but please don’t bring your attitude and sass to work when your working in a public facing role. Your representing Canada! I’m afraid it’s these little things that just start to snowball up with Air Canada and yet again i find myself disappointed. Im so over it. From the refund policy on flights to the flight credit only lasting 1 year (I live in Glasgow and there are no air canada flights for me to redeem the credit) and the bad attitude of your stewards I’m just over it and this was the cherry on the cake for me. Steer clear of air canada if your a nice person they’re going to make you feel like your an asshole anyway.
Maybe I should have just given them what they came to work prepared for. A bad attitude.
The screen still isn’t working.
Even budget airline Ryanair are better with customers.

Where are the negative stars? It seems when i come across this airline its nothing but trouble and bad excuses, ehy do we need such an incompetant airline to represent this country? Its so shameful, lack of customer service, intentional over bookings, delayed flights, lost luggage, and the list goes on and on. 1 star only for when they do finally fulfill their obligation to fly you from point to point they actually have a pilot to do so, other than that expect headaches and a minus 5

We bought Business class tickets to Athens last week. We arrived from out of town into Montréal to get on our flight at 18:00 hrs. First the flight was delayed due to a storm which dealyed loading the cargo… ok that’s not their fault. Then we get onto the tarmac, and are told that the pilot finds that «the look-​ahead radar required to see storms is not working and he will try to re-​boot the system». This further delays the flight. Finally we are told that he can’t fix it and we «have to return to the gate and get maintenance to fix it.». We are then told that another crew is coming in from Toronto to get us out by 1:00AM” this turns out to have been a bald-​faced lie. It seem due to the storm canceling a lot of flights there is now no gate, so we are unloaded by ladders into vans taking us to the airport building. We arrive back around 1:00AM. We are in business class at $ 2000.00/ seat and in the 4 ½ hours on the plane, they never fed us! Finally they tell everyone to go home and come back at 9:30AM ! Only when I buttonholed a manager did they offer us a voucher for a hotel room, and two measly vouchers for $ 15. for food good only at the airport. Due to all these delays we missed the shuttle bus suposedly coming every 15 min. which took nearly 45 more to show up to get us to the cheap hotel they sent us to.
In the morning we were told by the desk person at the continental breakfast that its NOT INCLUDED in our hotel voucher.
All this cost us a whole day of a precious week in Greece; a full day’s charges at a 5 star hotel, and a day of car rental.
Their offering is a voucher for some nebulous discount on a future flight. Sure… no doubt their discount price will be off their full fare tickets, and still more than I can buy those tickets online. I am very unimpressed by Canada Rouge service and their idea of hospitality.

I recently flew Air Canada for the first time (FLL to YUL and back). Overall I have mixed feelings about my experience.
Pros:
+Customer service at the airport (with one glaring exception, see «Cons») and on the flight itself was good. The crew on both flights were friendly.
+My seat was comfortable for economy class, and legroom was decent. There was enough room in the overhead baggage compartments for everyone, despite repeated announcements that the flights were full and some people would have to voluntarily check their carry-​on bags.
+Meals and snacks are available to purchase (at an additional charge however). Non-​alcoholic beverages were free and there was a nice selection.
+The price I paid for a round trip international ticket was under $ 350, which is not too bad, considering how I have seen other airlines charge $ 500+ per person.
Cons:
–My flight from Montréal to Fort Lauderdale was nearly an hour late, and there was little explanation as to why or any apology from the airline representatives.
–Security/​customs procedures for Air Canada in Montréal were more confusing and cumbersome than I expected.
–The manager on duty at the check-​in counters in Montréal on the morning of Sunday, 4÷26÷15 was extremely rude, condescending, and unhelpful. Along with the agent checking us in, he arbitrarily singled us out because of our carry-​on bag sizes (which are normal and has never been an issue), making a whole scene about them not fitting into the carry-​on bag sizers by a fraction of an inch. He then threatened to follow us to the gate, and said he would forcibly make us check in the bags. When I pointed out other passengers’ bags that were clearly oversize, he said «I’m not concerned with other passengers, I’m only talking about you». We manged to shift some things around and finally proceed, and he did not follow through on his threats, but if I remembered his name he would receive a pretty stern official complaint.
Bottom Line: If you fly Air Canada, expect a mediocre experience and hope for the best.

I do not recommend this airline. It was my first time flying air canada and I was not impressed. I had a flight from San Diego to Toronto, a two hour lay over in Toronto, and then Toronto to Geneva. The staff wasn’t exactly friendly, and I was pointed in the wrong direction more than once.
My flight to Toronto was not direct, we all got off at Montréal without explanation where we all stood confused in the tunnel for about 5 minutes because the staff on the otherside of the door hadn’t let us into the airport gate. When we got into the gate many people had the same question, where do we go if we just got off the plane and want to go to Geneva? The staff seemed irritated with us but they hadn’t told us what was happening or what to do but sit and wait. After about an hour we reboarded.
The choice for dinner was chicken or pasta. I took the pasta and after mixing it a bit I suspected that it had meat. I asked one of the flight attendance if the pasta sauce indeed contained meat and she said «I don’t know they don’t tell us the ingredience of the meals» The person sitting next to me was also vegetarian and had already began chowing down after I asked another flight attended who answered «yes there’s beef». This should have been told from the beginning when asking which meal we wanted.
Finally arriving in Geneva, the airline had lost my luggage and sent me twice to the special baggage area where my baggage was not found. After coming back to the office for the second time, they took another customer who had arrived after I did and attended to her before me. At this point I was pretty pissed and after an hour they had told me my luggage was left at Toronto.
Not the greatest welcome for my first trip to Europe.

From a lack of organization and communication to charging for alcohol on an international cross-​Atlantic flight, Air Canada’s service was a disappointment every step of the way.
In Rome, we waited in line for an hour only to be stopped at the front for literally 100s of passengers to move in front of us for an earlier flight. I understand the need, but the lack of signage and communication meant we felt incredibly mistreated. I imagined at least five solutions to improve their set-​up while we stood and watched people pass us.
Once onboard we found a standard US style card in the seat back pocket describing the snacks and drinks we could buy. On an international flight of 9+ hours? Though they never communicated what would happen, we were served meager food, but alcohol was a premium $ 6.50.
We’d flown to Italy on another Star Alliance airline, Lufthansa. They were fantastic in every way. Clear communication about services. Food and drink freely available between served meals. Free alcohol.
I’ll grant you, our flight was safe and relatively on time, but the experience is not one I’ll repeat. I always say when flying international, use airlines outside the US. Except Air Canada. Their service is worse than ours!

The nightmare of a trip home from Las Vegas, caused by United Airlines, was left to Air Canada to fix.
The company we were booked into to get us to Toronto from San Francisco (and eventually Halifax). I do have to say, I am supremely impressed with them, and specifically one staff member who upon hearing our terrible time that United had put us through. took it upon himself to make sure that my girlfriend and I would be in aisle’s alone by ourselves. A small, but really genuine helping hand that we both really appreciated and frankly needed.
Their in flight entertainment option, «Enroute» is by far the greatest entertainment option in the world, and is, hold your applause. FREE. It’s a great touch added by Canada’s main airline. This trip I watched the Lego movie, a comedy special, Just For Laughs, and American Hustle.
Besides that, I have flown the majority of my life with this company, and I am still here! Yay for that, and yay for the captains that get us there safe each time.

I really don’t understand the negative reviews here. Air Canada has been my airline of choice for years and yes I have encountered the occasional rude employee (which every company has) but my experiences with them have generally been positive. Having flown other carriers in the US and Europe they are one of my preferred airlines along with Lufthansa.
One thing I like about Air Canada is you get the personal entertainment system on EVERY flight with them and they have outlets so you can plug in your electronics. If you fly the American carriers you don’t get this on domestic flights. As well for the most part the flight attendants I have encountered have been polite and friendly.
Also I have positive things to say about some of their customer service agents. On a trip to California I missed my connecting flight in Toronto because of weather delays in Montréal. Due to a server glitch that was messing up all of Pearson (and all the airlines) getting rescheduled with a new boarding pass proved to be more challenging than usual. Not only did I have to call reservations to get rebooked instead of just talking to an agent getting a boarding pass was next to impossible since the computers were out. The agent helping me went out of his way to print me a boarding pass because he knew I needed it for a business expense report and a mobile boarding pass just wouldn’t work. I don’t know how he did it but he made magic happen! It might not seem like a big gesture but if you saw how much of a mess the airport was you’d know it was incredibly nice of him to do that for me.

I flew Air Canada on a 3 hour flight from Montréal and was pleasantly surprised based on the negative reviews.
Originally, my wife and I had different seats but the gate agent fixed that for us; we flew an Embraer 190 which was comfortable with larger seats and plenty of legroom compared to the U.S. based airlines I have flown before. The service on the plane was friendly and frequent. All of my bags arrived and were not damaged.

I’ve been using Air Canada forever but it was only in recent years that I noticed how the service went down.
I flew from Montréal to Toronto and then from Toronto to Hong Kong using Air Canada in June 2012, for such a long trip overseas, I expected more accommodating service. I just feel like overall, they do not go above and beyond to make your trip an enjoyable experience. They offer very basic transportation, it’s just like taking the bus, but in the air. Not a premium company.
They are expensive too! Unless you’re traveling over seas, no meals, no snacks, no free headphones for the entertainment system (they charge 3.25 for the worse piece of crap that falls apart).
From the check in at the airport, staff appears annoyed, rude and tired. At weigh in, when our baggage went slightly over the 23kg allowed limit, the employee at the counter repeatedly shouted out «It’s too heavy, too heavy!» drawing uneeded attention.
Seems like the Air Canada employees are all middle aged, especially when it comes to in flight personnel. Flight attendants look unkempt. Women with messy, fly-​away hair, no make up, boring uniforms. They just do no look appealing, personality wise either.
Once we transitioned from Hong Kong with another flight carrier (Cathay Pacific), we noticed the difference in attentive service, everyone is all smiles and friendly, very youthful and staff is easy on the eyes.

Je prends très rarement «Air Canada» (prononcez en anglais étant donné qu’ils agissent comme une ligne étrangère avec «hub» à Toronto et Vancouver) et chaque fois, ils trouvent moyen de créer de nouvelles façons de nous rendre misérables!
Je né commenterai pas sur toutes les mauvaises expériences passées et me concentrerai sur seulement cette dernière. Voilà, je dois aller à Las Vegas pour un congrès et le coût des places était généralement élevé. Après bien des calculs et comparaisons, l’option la plus intéressante était avec United à l’aller (départ de Burlington, VT) et retour sur un vol de nuit direct (Las Vegas-​Montréal) avec Air Canada. J’ai fait l’achat du billet combiné avec un hôtel par Orbitz.
Je dois spécifier que j’ai le statut «Star Alliance Gold» via mon membership au programme de Turkish Airways (qui fait partie de Star Alliance comme Air Canada, mais qui offre un service incomparable).
Mon expérience avec les alliances est plus exhaustive avec SkyTeam. Dans ce cas, je suis «Gold» via mon membership avec Delta, mais j’obtiens toujours des sièges réservé et privilégié (et souvent des surpassements) avec leurs partenaires tels Air France, KLM ou Alitalia. Cependant, c’est avec surprise que j’ai appris que non seulement je n’avais pas droit à un siège privilégié, mais que je n’avais pas le droit à une sélection de siège du tout! L’agent de réservation de Air Canada se fait rassurant en me disant que 24 heures à l’avance, je pourrais réserver une place. Il né mentionne aucune façon de réserver une place.
Quelques semaines plus tard, je regarde leur site web et découvre que pour un montant forfaitaire, il serait possible de réserver un siège même si ma classe tarifaire est «tango». Je décide d’essayer de choisir mon siège, mais le site web né me le permet pas puisque j’ai réservé sur un autre site web… je dois les appeler. Je compose le numéro et ils me permettent de me «faire rappeler» tout en conservant ma priorité d’appel dans un délai de «23 à 35 minutes». J’ai effectivement été rappelé dans le délai prévu, puis la ligne fut raccrochée par le système sans que j’ai pu parler à un agent et c’est tout. Je dois tout recommencer.
J’admets que les membres «super élite» de Air Canada et ceux qui paient les tarifs affaires sont certainement mieux traités. Mais pour le reste de l’univers (y compris les voyageurs fréquents de leurs «partenaires») c’est une des pire ligne aérienne que je connaisse.

I like your service over the years having flown to Toronto from Houston but I’m still going to blame you for having Jazz as a subcontractor for my flight from Montréal to Houston. I made the mistake of upgrading to first class only to receive second class service that was less attentive then any coach experience I’ve ever had… and I normally fly United!
Unlike other airlines, there’s no point in boarding early when the attendant doesn’t offer you pre-​take-​off drink service. Then when I asked for a screwdriver after takeoff, the attendant made a snide comment about drinking so early since it was a morning flight. It’s not really your business other than to serve me. When he offered me breakfast, I asked if there was meat. He said yes but refused to offer anything else with «it comes with meat» and «you didn’t request a special meal». I didn’t see any damn place to request a meal since I bought the tickets through
and my United profile indicates I’m a vegetarian! When he brought the other people meals, I noticed there were non-​meat parts of the meal like yogurt and fruit and the meat was just a turkey and cheese sandwich. I could have just removed the turkey myself!