Super Vacation

My family enjoyed the Rockies/​Banff tour on Christmas week. Please say thanks to Ted our tour guide for wonderful tour, a memory that we will treasure. We learn a lot from Ted he is a smart guy. Give thanks also to Dixon our driver for driving us safely especially some of the roads are slippery. Hats off to both of you.

Joined banff 4 day tour this time. Really enjoyed the beautiful scenes especially the snowcoach and skywalk! The tour guide Ted L. is very professional and good at time management. My parents really like him and tipped him a lot lol

I went on the 4 day Canadian Rockies/​Banff tour from Vancouver this month with Super Vacation (booked through Tours4Fun) and I don’t recommend it. While the stops along this tour were fairly good and the scenery was beautiful, beware of shady business practices and poor customer service.
Our first issue with this tour was that the price we were originally quoted through Tours4Fun did not include the admission attractions and says that the admission cost is optional, so we decided to purchase admission to the attractions on our own as it was cheaper this way; however, once we were on the bus and on our way we were informed that it was mandatory we pay our tour guide $ 251 CAD in cash (for two people). Even though we explained the situation and that we already had tickets to the attractions that we purchased on our own, no effort was made to accommodate us and we were forced to pay this additional fee. Terrible, terrible customer service from both the tour guide and the tour office (Super Vacation).
Our second issue with the tour was that our tour guide blatantly lied to us to get us to purchase the expensive meal plan (we had to pay $ 400 cash for two people — even more expensive than quoted on the Tours4Fun website). We initially didn’t bother with the meal plan, but once we had departed our tour guide told us that there was no where to eat at any of our stops but gas stations. He also pressured us into purchasing the meal plan by telling us he needed to know right away so he could make reservations. Turns out that there were plenty of restaurant options at the places where we stopped that would have been much better than the greasy, gross, cheap «Chinese» food that was offered on the meal plan and that reservations weren’t needed in advance.
Also our tour guide (Marco) was very angry at me when I gave him $ 30 USD instead of the recommended $ 8/​per person, per day service fee (tip) that was recommended (would have come out to $ 48 CAD). Sorry, but the tip should match the service provided, and he actually got way more than he deserved considering he lied to us and constantly dismissed our concerns. He had a major attitude problem and didn’t even bother trying to hide it.
Overall I don’t recommend Super Vacation or Tours4Fun at all, unless you feel like dealing with a questionable, dishonest business that offers horrible customer service. They are out to make money by deceiving people.

Lamest tour ever. Didn’t get to see everything they’d mentioned we would see. Good thing we didn’t follow the tour meals either. Also tried to cut the tour of the day shorter simply because we were ahead of schedule. Our tour guide was Derrick. Avoid him at all costs!

Super vacation sucks !
They don“t care for customers, food is greasy and disgusting !!, hotels smelly and
dirty. Bus driver does not know the rules of the road !!
Fast money is their motive !!

I recently went on a tour (May 18, 2014) with my elderly mother to Victoria from Vancouver, BC Canada. This was the far most worst tour experience I have ever been on. The tour guide, if you can call him that, was ill prepare. As I headed to the tour bus from the La Quinta Hotel I was informed that I has to sit in the jump seat (front seat). If I had known the seat had limited leg room I would have cancelled the trip. For the first 20 minutes of the trip, the guide was unable to work the microphone. The headset speaker he used echoed terrible and uncomprehend able as he spoke. However, he continued even after several people had complained. Note: The guide spoke mostly in Mandarin language and hardly spoke English or Cantonese. I was totally clueless of what he was jabbering.
As we were about to departed Victoria, BC Canada, the guide asked (Mandarin language) the passengers that everyone must pay a $ 8.00 fee. Again, I told him I did not understand Mandarin. He gave me a Chinese tour brochure to read. Again, I said I can’t read Chinese. This guy does not get it that «I DO NOT UNDERSTAND MANDARIN.» I asked him to show me proof of the mandatory fee. Sometime later while on the ferry, the guide approached me in the souvenir store (5^th FL) and asked me to read the tour literature on his smart phone. It recommended a 18% gratuity. I’m willing to pay if the service was good but the guide was terrible and his strong arm practice to collect a tip is «NOT ACCEPTABLE.»
Also, I did not appreciate the negative comments and sarcastic remarks he made about me to the other tourists and later to me as I sat on the bus. The tour guide’s name may be «Leon» as it was written on a white envelope; vehicle for hire #5727; License Plate # CY9514. He’s not a perfect fit for you company and I strongly believe he should be looking for employment elsewhere.
In the meantime my experience will be posted on Unilocal. I look forward to hearing from you soon regarding my awful experience with Super Vacation.