Sensha-Ya Hand Car Wash

On Sat. May 28 around 1:30pm, I came to Sensha-​ya Hand Car Wash on a somewhat wet day so there was no line-​up. I had a fairly good experience with the team who cleaned both the exterior and interior of my car.
After I left, I noticed that they missed cleaning the front interior dashboard section. I didn’t have time to go back the same day so went back the following day in the afternoon. When I mentioned this to the staff, a man (who appears to be the owner) comes out with a very unfriendly and judgemental look. I told him the situation and subsequently asked him if he believed me or not. With no change in body language or tone he says no and continues to look very judgmentally at my car while his staff wiped down the missed section.
If I could give a ⁰⁄₅ I would, due to the extreme lack of customer service for what was a very easy solution. It’s unfortunate that with a team that is willing to serve customers that there is an owner who doesn’t even appreciate his customers. Needless to say I won’t be returning ever again.

Owner is a dick. Charged me $ 20 extra because he was too lazy to clean some paper receipts as garbage from the floor of the car. Said it was because the car was extra dirty smh. Maybe his fat ass should reconsider the point of a car wash

I’ve been coming here for 2 years now and i originally rated you 5 stars. I was so disappointed by today’s experience though. My car was rated «extra dirty» because of a coat of dirt from a forest road I had driven on. The extra dirt did not even reach the upper half of my car.
Your staff told me it would be an EXTRA $ 30. Regular wash is only $ 27!!! It makes ZERO sense you charge me more than DOUBLE so your staff takes an extra 5 minutes power washing off the dirt!
I was prepared to pay extra but I’m so disgusted you wanted to charge me more than double. I will no longer recommend you to anyone and stop coming myself.
FYI I drove across the street by Q1 and they charged me $ 25 TOTAL. Cheaper than your regular wash. Let’s just say I gave them a tip well deserved.

Been going here for car washes since they opened a while back. A lot of my friends come here to get a car wash. I have to say, the quality has gone down significantly since and the price went up.
I often find visible water streaks on my windshield on the inside. So I end up having to wipe it down myself again.
I went over the weekend, as I entered the office area to pay, no one was there. So I’m standing there with my credit card in hand ready to pay. This young girl walks in with a purse, in full make up, and sits behind the reception desk. I wasn’t sure if she worked there because as soon as she sat down, she started looking at her nails and fixing it. After awkward 5 mins of wondering and standing infront of the reception desk, I asked if she worked there and I need to pay. She’s like oh yah. As soon as we finished the transaction, and she continues to check her nails and fix them.
That’s very good customer service considering I paid 40 $ for a car wash.
I also previously paid extra to get my mats cleaned. Forget that! they do your mats no matter what. Wasted my money.

I can’t believe the car wash guy stood on the rear fender flare of my G-​Class to wash the roof leaving scratch marks from his sandy dirty boots! My day just got ruined… :(

I took my Range Rover in this morning for a car wash at 9am. Right now it’s 130pm and I just noticed that the front passenger door handle has a big piece of paint scraped off! That is probably something they should have noticed at the car wash (since I do not want to imply that they did it!!). But whatever happened, and if they did it, they should have informed me.
This is the kind of Behaviour I do not expect from this place, especially since I go there every weekend for car wash.
I will probably NEVER go there again, and I will tell all my friends and family to do the same.
BEWARE!!! make sure u do a walk around before you leave the car wash. If they scratch or damage your car, what happened to me can also happen to you!!!

Been going there since they opened. Never had a problem until today. After the cleaning I asked the staff to clean up a few more very noticeable dirty spots then the owner came out to ask if there is a problem. I pointed at a few dirty spots particularly the door jam. The owner said they needed more time and money to clean the tough spots. I asked the staff in front of the owner to wipe it down and it came right off. The place was quite busy at the time and the owner just wanted me out of the way so he could take on the next car. I told the owner there are more car wash place in richmond than 7 eleven and left with a half cleaned car

I was mistaken. The next time I went in the undercarriage wash was pointed out to me. My bad.

I will only be going here for my car washes now.
Staff are great, they take their time in making sure your car is super clean.
At one point 4 people were on my car detailing, vacuuming, and drying.
Awesome service!

Amazing service! My car got cleaned from the inside out! Here is a tip: if you want your car to get the best treatment, go in on a rainy day. I didn’t wait and since there was no one else in line they spent a great deal of time detailing my car and gave me a free wax and shine! All for $ 25.00. I couldn’t be happier.

This place is extremely busy on sunny days and they tend to miss a spot. On not so busy day (cloudy days) however, they cover every spot of the car very carefully with like 10 workers all washing my car.

I went to this place as Pit Lane lineup of cars are long, and needed a quick wash. They are not very gentle with cleaning. My main mirror was not on its proper position/​setting for my driving. The corner for both side mirrors still had soap residue. I am only going back when I desperately needed to go.

Did some research on auto detailers around the city; decided to try this one, called ahead and booked an appointment.
My dog had gotten sick in the car the weekend previous, so I was very much in need of a proper cleaning.
They did the job fully, no issues, reasonable price — all things considering. My car looks great. Thank you.

Beware it’s not a flat $ 35 fee (for a van) as they advertise. I ended up paying 50 after quite a bit of haggling.
I hadn’t washed my car for a month or so and I parked my car under a cherry tree and it’s the cherry blossom season. Plus I have two small kids that snack in the car and leave crumbs all over.
So when I came here I was told that my car «is in very bad condition» (no niceties or choosing words apparently :)) and it will cost at least $ 50 plus extra for mats.
And you can’t just drop off your car — I had to stay there for the whole hour (including waiting in line)

Last minute plan to take my car to Sensha-​Ya to wash it before CNY. Kinda of late on Tue evening at 6.15pm, but, I found there were few cars in front of me.
It’s a good place to get your car wash, $ 25 for a car + tip. Some young boys who wash the car outside by hand then also clean and vacuum the inside of your car.
There is a sign for extra $ 1 for car floor mat, they also have some good deals — 50% off on every Tue for seniors, 20% off If you purchase 10 tickets and if you get 10 car washes, you get 1 free.
A great part is the whole process takes only around 20 min or so.
Everyone is friendly and nice. I definitely will go back.

Rolled in on a Monday evening on a Yaris 4 dr hatchback and drove into their yard. I didnt know I was to stay in the car while it was being washed but it was fairly quick. A team of people work on pressure washing and hand soaping the car. Also the spray had some chemical in it too. Within a few minutes they were done and I had to move the car another few feet. Then they started washing more and wiping more. Within a few minutes they were done and then I had to start the car and move in another few feet. Even there were no other cars in the lane I guess they had a process.
The last process was the interior, which I would have to get out and wait inside the room. But when I got out, I opted for steam cleaning for the seats. The worker had to go inside and ask the manager about it. He was a quiet guy and offered to do both seats and mats for $ 50. I thought it was steep at first but it really needed it so I went ahead. He told me to come back in an hour. So I walked to superstore to get some insurance work done.
When I came back they were just starting the steam cleaning. It was interesting watching them work and you could see the detail. I decided to get some food at Aberdeen so I let them to their work. When I came back they were STILL working on it. And they did so for another half an hour. I think it was at least 1.5 hours of good steam cleaning. He told me the right seat was really dirty and indeed it was. A couple of drinks were in it. Oops.
So I tipped him a nice green one for all his efforts. And we chatted a bit about car cleaning nightmares. I felt it was very worth it. In the end also he left a towel on the front driver seat, to be taken away after I got in, so my shoes, which had stepped over their floor, would not soil the newly cleaned mats, which I had noticed they had to take to a special station to clean.
At the end when I rolled out, all of the workers bowed and gave the standard Japanese goodbye greeting, which I thought was a nice touch. I dont write reveiws much but this one definitely warranted one. Based on my one experience with them thus far, I would say, when they are not that busy, they are very detailed, focused, and hard working. And it shows.

Let me start off that I had a very unusual car wash today. I had some extra work done on top of the regular $ 25 wash.
So I was around the area after finishing up work, at around 1. I had long wanted to try this place out, I was looking for a decent hand wash place. When I arrived it was pretty busy, there was a lineup. While I waited for about ten minutes, I observed them. They start off with a powerwasher, then the pre-​soak, and they do an especially thorough job on the wheels. Then you roll in a bit into their facility where they wash the entire car by hand, it’s pretty fun to watch. The last stage is where you get out and give them the keys, then the girls will vacuum and wipe the interior and hand dry the exterior, and other touch ups. Now before I started my wash, I asked the guy to remove some tape I had on my front bumper, it was placed there by the previous owner presumably to protect against rocks and chips. It was clear plastic, kind of like the shield you put on smartphones. The young man really struggled with his english, so I stepped out and showed him, it was really easy to peel off like saran wrap. I noticed it left a bit of residue but I stepped back in and finished the wash. When they were drying my car, I noticed the sticky residue was still present, so I found the boss of the place who was walking around and I showed him if they can help with that. He touched it, then grabbed a cloth and a bottle and started scrubbing it. He told me that it required some chemicals and would take an extra hour, at a cost of fifty bucks on top of the twenty-​five for the wash. I agreed, and went for lunch.
When I returned an hour later, they parked my car beside the facility, presumably where all the premium work is done. I went over to my car, there was a guy working on it, patiently scrubbing away a very small area. All in all, it took almost four hours. I almost couldn’t believe it myself, because it was very tough to remove, and the guy really took his time. In the final hour, I watched him work and he used a very meticulous pattern that was extremely time consuming, but the result was near perfection. All this time, the boss would walk around encouraging his staff, occasionally do some work on the cars, and even bent down and scrubbed on my car a few times. I mean it’s really noticeable when the owner of a place really cares about his business, his staff, and his customers. And his staff, wow, they are artists. I mean he was literally striving for perfection; after every few scrubs, he would feel the area with his hand, making sure it was completely clean. There were many times where I wanted to tell him its okay, looks good enough, but I was mesmerized by the way he kept feeling, kept caressing, kept running his hand on my bumper. It was almost as if he left some dirty spots it would be a great shame to him. I actually felt that he was pickier than ME, so I just watched the artist.
When the job was finally done and time to pay, the boss went inside and told the lady who i’m presuming runs the place with him the price. She seemed very surprised, shocked even, but hats off to the owner for keeping his word. She mumbled something about how it took almost all day and labor doesn’t even cover it, but I stayed quiet, because this is a bond between men, and his word was bond, it was his honor, that is something she will never understand. I can think of a dozen places that would moan and complain about the job, and either ask me for extra fees or refuse it all together. That one staff that got kept occupied could have washed so many cars for $ 25 each during that timeframe, and business was steady, I mean I never saw them standing around. But he never said anything. They don’t wear watches. He never cared about the time. He just went about the task he was given, and made sure it was done as good as humanly possible. After I paid, (and left a big zero on the tip, yes there’s a tipping option on the card reader, and a tip box for change), I went outside and asked one of the girls where the young man who polished my car was. She didn’t know. I looked around, couldn’t find him, and finally flagged over the boss again. He lead me to the front of the wash, and there he was, he had jumped back into the queue to wash the other cars which were lining up again. Well, I turned to the boss and asked him if he can give him something for me? He said yes. I slipped him a generous tip. He said nothing. Again, this is an understanding amongst men. He never said anything to me about price during the work and only kept apologizing about how long it was taking. I know he must of lost money on my job, and I felt bad about it, but I was amazed by this all Japanese car wash. Amazing dedication run by great people.
Sorry for the essay, but this was such a unique experience I had to share it. This is now my go-​to place, cars come out looking brand new.

Took my car there for the very first time. I am very impressed, the people were very friendly, and my car was clean, what more can I ask for eh haha. I even bought the 10 car wash package after. For a quick basic wash I highly recommend. I will book a detail car wash in the near future.

Nothing like a team of Japanese guys to scrub and lather your … car! The detailing and the service is impeccable. They even use carpet covers aka a towels so when you step into your car your shoes don’t dirty up the fine cleaning job they’ve done. For $ 25 /​sedan you simply can’t go wrong. After a long road trip or a blistering winter, your car deserves a lil R&R. Heck, I need a massage too! Sometimes when the grim is caked on, no matter how much of a workout washing my car is… it is no longer enjoyable.

I’m not sure when the grand opening is but today (March 17) and tomorrow they are offering free car washes from 11:00am to 5:00pm.
I happened to be in the area and thought, «Why not?»
According to the sign, a car wash for a 2-​door coupe or 4-​door sedan is $ 25.
I didn’t get her name, but one of the girls working there told us that they were offering free car washes as a practice run. She also asked for any feedback we had. We pointed out that there was still soap on the driver’s side mirror and she took care of it.
For their first day, they did a good job. I’ll probably check them out again once they’re fully up and running.