Safeway

This review is only for the bakery section. Ordered my son’s 1^st birthday cake here. The ordering process was very easy and the person helping me was very helpful in answering my questions and helping me choose the best filling combination. The cake turned out great, tasted delicious, was ready on time and the picture on the cake was adorable.
The reason for 4 stars and not 5 is because the cake was slanted diagonally downward a bit. I noticed it because I looked over everything really carefully, it’s not a huge deal and something only I noticed, but have never actually seen a slanted cake being sold to someone.
I ordered the smaller of the rectangular cakes, the small is $ 25 and the large is $ 40. The small cake feeds 12 hungry people or 16 kids or 16 adults on a diet… pretty good deal when you consider what some other bakeries charge for birthday cakes these days.

Now, I am normally not the type to write a bad review for any fast food joint or restaurant. Because 1. it takes time out of my day, and 2. I get it, its very rare to find 100% perfect customer satisfaction. But I kid you not, my experience at the sandwich/​deli station was just absolutely ridiculous. Everything down to the sandwich they made me (was made rushed, sloppily presented, veggies were not ripe, and they payed no care or attention whatsoever to what they were doing), and to the horrible horrible HORRIBLE customer service! I’m astonished. Typically I’ll get somebody new and different each time, but for evertime I have ordered from the sandwich station, all the associates come off rude, not the slightest bit polite, and are only working to get the job done, with no attention in how their meals are presented and the quality is read by their lack of care and precision in making the sandwich. The sandwich itself was not the greatest. poorly made and I’ve definitely had better. Because of this experience, I plan to never order from this sandwich joint and to tell ALL my friends and FAMILY how horrible the experience will be. Management needs to do a one-​on-​one check with the associates that work there, because my expectations are high for a sandwich that goes up a dollar every time you add an ingredient or sauce (Ranch, Cheese, Etc.) Granted I had to repeat myself several times about my order, the clerk would say «Guac Chicken Bacon» Well yeah if we can get any more common sense here, if that’s what I said… Than that’s what I ordered, its a no brainer! I had to repeat myself multiple times and that was frustrating. If you’re going to deliver me bad service, then the least you could do is give me a good tasting sandwich to prove that you’re not actually that bad at your job. Anyways, on a seperate note, we were at the near end towards our transaction, and the two ladies switched jobs and I then had a younger lady take over to help me order. She then lastly mentioned «Would you like to add anything else?» I then said «Yes, I’d like to add cheese.» She paused for a minute, gave me a look of confusion and said rudely «You already have the ranch. You have to pay extra for that.» and I then said «I want cheese on my sandwich» and she said «You have to pay extra» OF COURSE I know that, that’s a given. If I want to add something to my sandwich you’re going to put it on there, because I’m paying for this. This is supposed to be a ‘custom-​made’ sandwich joint, and if they’re not customizing it the way I want it to be. then that just defeats the whole purpose. If I wanted to add an ingredient to my sandwich, do you really think I’d care about additional costs? Regardless of the extra charges, they should just listen to the customers and pay care and attention to what they want in their sandwich, without assuming people are not willing to pay an extra dollar to do so. Anyway, not coming back for sure, this was a horrible horrible experience. And definitely, next time I come by, especially being because I live around the area I am going to talk to the manager and bring this up once more if I do my groceries there sometime soon. Done. End of rant.

Came in today and like always for «just a few things.» I never go to Safeway for a full grocery shop because their prices are waaaay too high. Today I purchased more than expected but everything was super delicious for my impromptu grill session!
This location is super organized and always have fresh meats and produce! The customer service is awesome! If you ever need help locating anything, you can always find an employee.
And parking is plentiful which always makes me happy

Went and got a sandwich at the food section yesterday and it must have taken at least 20+ mins or more for the woman working behind the counter. I kid you not, the sandwich was good and all, no complaints there but shouldn’t they be alot quicker than this if the people who work at subway and other sandwich shops can serve people within five mins or less even when its busy? Why are they also hiring people who can barely understand English? I don’t understand why they hire someone who cannot understand what someone is asking for when its their job to know!
Also, the asian woman (Katherine or Catherine) Working at the cashier. Probably the LONGEST and slowest cashier and service, i have ever experienced at any store anywhere in the world. Literally, distracted, more concerned with looking around and taking her time, ignored us when asked if she could hurry up as we were in a rush. My family member even had to bring the stuff closer to her and tell her again and she only picked up the speed by about 5 secs or so. She was similar to how the dog was in Up (SQUIRREL * Stares blankly around her and stops working*) Taking her sweet time and not making eye contact with us or listening when asked. More concerned with someone else working at another cashier.
Wanted to speak with the manager but did not have time as we were late for work, but with these two working there, it took so much longer than it should have. Really ridiculous having to deal with this sort of service.
I dont expect top notch service at a store like safeway but the least they can do is hire people who are willing to do there job at a decent performance level. not taking 20 mins or more to do a job another would only take about five to do. Not acceptable to me.

This one is close to my partner’s house, so I do come here quite a bit for your everyday groceries when needed, and when my lazy butt doesn’t want to go to far out of the way for food. Not much around the area for supermarkets unless you want to get in your vehicle and drive out to the central parts of Richmond. As with all of these stores your getting the same products and services. Even the complimentary «do you need help with that to your car». It is a little older, with no Starbucks in this place, as their is one next door… it still feels like a good ol’ Safeway, with the nice helpful people that work here.
At least you have a Starbucks in here, if you don’t want to go outside into the plaza as there is another Starbucks. Still, good ol’ Safeway and open till midnight, I can’t really complain.

There’s something about Safeways that I just love. Maybe it’s their more comfortable atmosphere, or their awesome selection of bakery goods.
This is the location I go to for my grocery shopping. It’s not the closest one to my house, but I just like this location more than the others. It is larger in size, and I find that this one is just laid out better.
I like their fresh deli sandwich station-​these sandwiches are so good they almost deserve their own review. Freshly toasted sandwiches-​either create your own, or try their pre selected sandwiches. You won’t be disappointed!
Safeway bakery also has a good selection of fresh breads, cakes, buns, muffins, you name it, they got it. Their carrot cream cheese muffin is pretty awesome too.
Ok, back to the store. A large deli section, fresh soups and salads. Aisles are clearly marked, and shelves are always stocked. They also have a pharmacy, a floral department and a Starbucks. Fresh fruits and veggies, as well as a great meat and seafood selection.
I’ve always had great service, and the cashiers are friendly. I also like the fact that instead of having to put another ‘club card’ in your wallet, you can just give them your phone number. Why doesn’t every place do this?! It’s so much easier too!