Real Canadian Superstore

Good prices but poorly trained staff. I had to ask four staff members in order to obtain the correct information

Let’s see, what can one say about RCS… expensive, a nightmare to get to, horrible parking, and they always run out, or never receive their advertised specials.
I won’t be back.

Although the store is far from me I can’t find better prices anywhere. Their points system to get free groceries in unsurpassed. In just over a year I have earned almost $ 1000 in free groceries by doing nothing other than buying my regular food, loading my digital offers, and filling up my gas tank while I am there. A little out of the way but well worth it for the best prices and by far the best rewards

The best grocery store in Richmond for me. They get minus one star because of their points card is a bit stupid. You have load points before hand and it’s just a waste of time for the customers. They should just have the offers loaded already.

Not only is fighting the traffic on No.3 Road a tough challenge, but weaving through the ‘underground’ parking with shoppers jutting in and out, and if that’s not enough, that stupid ramp to finally reach the shopping area. This can take 10 minutes!
But it’s a 4 star for cleanliness, brightness and customer service. Usually it’s easy to find some help here, compared to the Marine Drive location.

Shop here quite a bit. But the reason only because its close to my house. There is another one on Marine Drive but that one seems like its out of no where. I go to the one in Richmond so I can also do some other shopping at other places. or even have dinner in Richmond.
This superstore is one of the bigger one. Very spacious and clean. Of course its very bright.
Because its located in Richmond, there are lots of Asian style produce. Like the Bak Choi etc.
Also they have lots of Asian Imports.
Worth coming to this one.

I don’t come out to this location much and haven’t been out here for a while but I have to admit I’m quite impressed with it. The aisles are well stocked and very clean, even the floor is clean. Compared to metrotown, the one on marine and even grandview highway, this place is immaculate. Also, I was there around 11am on a Wednesday and it wasn’t busy at all, not a gong show like the other ones can be. Hmmmm, maybe I’ll have to come out here more often.

Seems like the average grocery store to me… I don’t particularly like the parking lot situation or the ramp to get to the store. Getting a cart for shopping is also terrible inconvenient. You need a loonie and to find a cart before going into the store…
However, the decently priced and good-​range-​of-​quality groceries makes up for these setbacks. I got a farmer’s market 1kg apple pie for $ 5!

My least favorite Superstore. I’ve come to expect Superstore having great prices but this location has disappointed us on several occasions. I haven’t been impressed with the quality of their produce section either.
Usually this place is our last option if we can’t find what we’re looking for elsewhere. Even if we have to pay more, we will usually choose PriceSmart Richmond over Superstore Richmond.
Finally, the biggest problem with this place is the ramp. If the ramp wasn’t there, I would have a more positive opinion and probably go there more often. I bet many other customers feel the same. The ramp is just such a nuisance and wastes your time. Especially if I’m in a rush, or if I have a lot of groceries. Modern big box stores try to make it as easy as possible for customers to walk in; this place doesn’t.

Reminds me a lot of Wal-​Marts in the States, but wayyyy less trashier. It’s basically your one stop shop for groceries, diapers and whatever else in between. Everything seems to be very organized and clean. The parking was not an issue for me since I got there so early in the morning. The main reason I come here is because HK BBQ Master is located downstairs in the parking lot. The other reason is just so I can buy a few things that I normally can’t get in the states and to exchange my USD to CAD.

First time I’ve seen a bob-​sledding cart zoom down the Superstore ramp! So I witnessed a young boy (around 19 — 25 years old) ride on his shopping cart down the ramp. But then his cart picked up speed and zoomed down and he couldn’t stop it! The cart hit the end wall, and the boy flew off his cart and tumbled on the floor sideways. I don’t know whether I was supposed to be shocked, or to laugh. Other passer-​bys started laughing as he was obviously not hurt, but he was very embarrassed. He got up, pretended nothing happened, grabbed his full cart, and walked it down the rest of the way on the ramp. Nobody came to help him, but the poor thing’s face was bright red with embarrassment!
Now putting the exciting fiasco aside, I like coming here. Prices are cheaper than Safeway, but I think it’s comparable to Pricesmart. I get the points on my Superstore card and the place is clean and always well-​stocked. The only reason why I didn’t give this 5 stars is because the parking is really packed. It would be great to increase the parking spot, and for the love of God, please re-​do the ramp. I don’t want to see more people get hurt. I heard from other customers that teenagers like to ride their shopping carts down the ramp!

Well stocked and clean.
Not full on weekday mornings– if you can get to it.
Not as cheap as I remembered it. Could No Frills be cheaper??? perhaps.

Oh Superstore. You’re so unavoidable. Low prices keep drawing me back. Parking here is pretty bad. One good thing though with all the increased competition nearby is that they’ve significantly increased the number of staff manning the cashiers during the daytime hours. It’s a nice attempt at winning customer support, but the best time to increase cashier staff is probably in the evenings and weekends when most customers actually do their grocery shopping. I hate how cashiers are reduced near closing so that I have to spend twenty minutes waiting in line at 10:45pm because all the other cashiers and automated cashiers are closed.
Everything got rearranged during renovations but stuff is still hard to find and not that intuitive. I still don’t get why there is the choke zone at the entrance/​exit. Is it to prevent shoplifters? Is it to make it super inconvenient for me to buy something quick and move on with the rest of my day? Loblaw’s sense of self-​entitlement is one of the most irritating holdovers from a previous generation of retailers. I can’t wait for Walmart and Amazon Groceries to take off in Canada and put an end to this food retailing superiority nonsense.

One of the better Superstores around (there are few unfortunately). The store layout represent’s Loblaw’s obtuse mentality. Many large Loblaws stores are being built around this concept
It’s busy but generally clean unlike the other locations.
The only criticism of this particular store is they don’t have that many price matched items on the shelf. You have to bring your flyers here. Other locations do a pretty good job in adjusting their prices from competitors.
The Asian food section is good, not great.
‘We always visit this location when in Richmond. Can’t wait for the 24 hour opening next month.

Whoa Superstore prices have sure gone up. It’s been over 6 months since I last shopped here and the price increase is really obvious. The store looks much better with it’s new renovation, but with the higher prices, idiot drivers in the parking lot, people who walk around like cattle inside the store and kids rolling around the floor of the toy section, it’s just not worth it unless I’m there at 9 am on a Monday morning (Sept-​June excluding December). I’m going to let you in on a little secret, there is now more competition with grocery stores and yes sometimes Safeway is the cheaper place to buy fruit and veg and sometimes Shoppers Drug Mart is the cheaper place to buy snack food. Their Presidents Choice products are usually really good and I’m a fan, but $ 3.50 for a box of cream cheese cookies isn’t cheap.

Holy crap this is the most confusing Superstore entrance to navigate through. It is like an unnecessary labyrinth. The store itself is big and I can find everything that I am looking for. It is by the train station, therefore, if you’re packing light than this is a good place to get stuff but the parking and the lot maze is a headache all on it’s own.

Good:
PRICES
President’s Choice brands
Bad:
the ramp
cleanliness & organization (i.e. missing/​confusing price tags)
service
wait times at checkout
name-​brand selection

Something about this place is incredibly depressing. Once you manage to navigate the terrifying parking lot and climb the ramp that seems to go on forever, you start to feel a mixture of sadness and exhaustion. It’s pretty overwhelming. Definitely avoid on the weekend if you are at all phobic of crowds. I might be hypersensitive but I just can’t handle this location. Also as others have mentioned be wary of expired food. Won’t be shopping here again.

I agreed w/​Larry said — Superstore is Stupidstore. But, I still go there every other month.
I find they’re always busy and too many terrible new driver in Richmond.
After they renovated, it looks so clean and nice. I feel much better to shop at there more often (Night time only to avoid stupid driver)

I like how organized this Superstore is more so than the Marine Drive one.
Stuff is much cheaper than Safeway, but I almost never buy produce here.
It does get super busy here so go during the day and never later than 3:30pm.
They have self check out stations, lottery stand, free parking. Bring your own bags. Grocery carts are $ 1 or use a basket provided upstairs.
Signing up for PC card is great. We usually get $ 20 back in a 2 – 3 months. (given we don’t buy too much)