Lifelabs Medical Laboratory Services

The service I received was 5 stars. Winnie was excellent and very thorough. I can honestly say one of the kindest and non grumpy Life Labs employees I’ve dealt with over the past few years.
The reason for the 2 stars? The ridiculous wait. I applaud their numbering system which I’ve only seen at two Life Labs out of 6. It meant less standing and waiting and seeing people try to cut.
I think they should have a full time front desk person instead of making everyone do the entire process per person. A streamlined operation makes more sense like at McDonalds. You don’t take the order, make my food, make my fries, put it together and charge me. There’s different people doing each step and it’s more efficient. Same should be done here.
I waited over 45 mins to get my kit to take home. I asked if I could just get it but she said they had to print my ID labels and go over instructions. Totally fine that they want to ensure samples are usable and not waste funds. What I find ridiculous is the wait is as long to get blood drawn, but I’m literally picking up a kit and leaving. If they had a front desk person, everything could have been done and I could have left quickly. I know I waited so long because as previously mentioned, each person serves the patient from start to finish.

I had the worst experience from this lifelab yesterday, or to be specific, this very nurse/​technician. I had to do a pregnancy blood test, and I made an appointment at this lifelab. When I arrived to check in for my appointment, this Hong Kong/​Canton nurse took my requisition form, scanned it, and asked me «are you pregnant»? Seriously, what does that concern you? It’s my privacy! When it’s my turn to draw blood, I got this very same nurse. I put my left arm out, and she said «take both your arms out», and she just went for the right one. I never had any troubles having blood drawn from my left arm before. And when she finished, she didn’t even look at me, and just said «you can go». I wound’t complain if it’s just her bad attitude. It’s her skill that drives me away from this lifelab! After the blood work, my right arm was in so much pain and soreness! I had to sit there and apply pressure for 10 mins. I wasn’t able to stretch my arm for the entire day. And I’ll post a picture on how my right arm looks like now! This nurse has very awful attitudes and skills. If you see her, turn away and run for your life, or arm in my case.

Nowadays, it’s so convenience to make an appointment for basic examination at lab which on online booking.
I made the online booking and only waited for few minutes then done my blood test.
The staffs there are very professional, friendly and helpful.