Jiffy Lube Express

I was about to buy 120.00 groupon for their royal flush package, after reading reviews I deceided to phone them first. DOES NOT INCLUDE ANY FLUIDS. extra $ 175.00 he said. or environmental fees. guy said read the fine print. I say kiss my a– thanks Unilocalers!

There is one white guy around 6 feet tall which is over enthusiastic about his work and the worst part is he will tell you weird problem in your car that you would have never thought about and MOST OF ALL THOSE PROBLEMS WON’T BE THERE AT ALL, bottom line he will just try to RIP YOU OFF.
I’ve try him a couple of time with a 6 months of gap,
At the first time when I went, he told me I’ve some problem with my transmission and soon i’m gonna wreck it pretty fast if I keep driving like that, at that time I took his word but I didn’t do anything as I don’t have the money for it so, I youtube and researched about it what are the symptoms of a bad transmission in car and I’d NONE and also I’ve some minor experience about fixing small issues with cars as my Dad taught me when I was a teenager.
At second time I went after 6 months he did the same thing but now he told me the chassis my engine is sitting on and the clamps which hold the engine are in very critical condition and I should pay $ 200 to fix them up right away or else i’m gonna need to pretty much dump my car as the expense would be way to much if I keep on driving like that, as I drive just a $ 3000 car.
Its been a year and I’m still running my car in a very perfect condition with no problem with just regular maintenance.
SO FUCK THIS PLACE!!!

I have gone to this place for an oil change before because I got a groupon. .. mind you, the first time I went, they said they were out of oil (really??!) — In any case, I went the second time and they seemed to have honored my groupon as they went and changed the oil on my car. That is when I decided ignorantly to «trust» these guys to honor another groupon which I bought for a royal flush package ($ 109). Red flags came up when I called in for an appointment and the guy on the phone said that fluids were «extra» — I asked how much extra and he just said he’d let me know when I come in. Another red flag came up when I saw them advertising the royal flush package in their shop for a further discounted price of $ 89 (they have since taken down the royal flush package option on groupon probably because of complaints). The guy took some information from my vehicle and proceeded to print out a «quote» for how much the fluids will be. The fluids are the ffg. — motor oil, coolant, transmission fluid, power steering fluid and brake fluid. The quote comes out to be $ 288! and that is on top of the $ 109 which I paid groupon! The guy also said that it’s just an estimate and the final cost might be more. .. are you kidding me? my final bill might come up to be $ 400! that is not a deal. Have somebody you trust do the job and it may only cost half that. .. AVOID this shop!!! they lure you in through a seemingly good deal only to find yourself paying regular price (most probably higher) for their services!
I believe this place may close soon because of their questionable practices. .. I was there for a good 15 – 20 minutes on a Friday morning and it was empty.

I would not even give this place one star! DO NOT GO HERE!
I’ve been looking for a new oil change place for a little while now, and as a result I stumbled upon a groupon for this place. I had previously tried to use this with my mom’s car and was told that if a car has already got an oil change here before, they are not allowed to use a groupon for this place. But not where in the fine print did it say that. I didn’t want the groupon to go to waste, so I brought my car here today. The service itself was okay, there is one gentleman that works there and he was there when I brought my mom’s car last time and he is WAY TOO over enthusiastic. It comes off as almost sarcastic, which is a bit annoying.
My groupon was $ 19 for an oil change and a 21 point inspection. But after all the «environmental fees» and taxes, it was an extra $ 20…so I could have very well have gone to a different place instead of buying this groupon. too late now. The oil change was done and as they were doing the 21 point inspection, the gentleman tells me that BOTH my signal lights werent working on the left and right side… which is strange because I could see them blinking in the reflection off the garage door which they had closed. Unless I am going crazy and I’m seeing blinking lights, then maybe, just maybe, they were correct. He obviously told me that I was wrong and that my lights weren’t working, so he asked if I wanted to replace them today, obviously I said no. He then goes on to tell me that my coolant is low, and that I had a leak in one of my hoses, asked if I wanted it replaced, I said no.
Being a younger girl, I’ve been told by a number of people that places like this try to rip you off because they think you are uneducated in the car department so they try to tell you that you need a bunch of things replaced with really you don’t. BE CAREFUL!
I immediately called an oil change place with the highest rating on Unilocal which was the jiffy lube on #4 road and Steveston Highway. I asked them if they would be able to check to see if my coolant was leaking and if my lights were working and they said they would do an inspection FOR FREE!
I went to jiffy lube right away and GUESS WHAT?! My lights were working, both the left AND right blinker AND there was no leak in my coolant hoses. They let me know that if there was a coolant leak, I would see bright green fluid under my car when I drive away from wherever I park my car. This makes sense. They also gave me a $ 10 gift voucher just for going in for a free inspection (shouldn’t I be paying them for doing the inspection on my car?) These guys are incredible! GO TO JIFFY LUBE ON FOUR ROAD!
DO NOT GO TO THIS MOBIL 1 PLACE! they will rip you off and clearly they have no idea what they’re talking about.

We went here for radiator flush. They said over the phone that they have a promo for $ 39. When we got there, our bill totaled to $ 90! They never told us that the $ 39 was just for labor. So anyway, we still had it done. Mechanic told us to leave the car for an hour. After an hour, we took the car back. Seemed everything was alright. Until the following day when my husband noticed that the car’s temperature was going down. He had it checked to Mobil 1 in Port Moody because it’s close to our place. They said that our car was running with only 3 liters of coolant, when there should’ve been 7 liters. Good thing my husband was quick to bring it to the Port Moody branch or else our car could’ve stalled and that will cost us more. Hubby talked to Richmond manager and only offered $ 8 credit, when the cost of their coolant is $ 5/​liter. Just warning people, don’t go here for car repairs here! We filed a complaint to Consumer Protection BC and let’s see what happens next.

These guys are great. They noticed a belt in my engine that the mechanic missed, so I got an estimate on it the same day. They also are smart enough to know that a BMW needs to use Castrol oil and nothing else and they have it. A great experience. As always it’s more expsnsive in Canada as the same service costs $ 80 int he US that cost $ 120 here. Would be better if they had BMW power steering fluid but you can get it at the dealer for $ 29.00 and make sure you get a new clamp on the hose if your BMW is a few years old. Great they noticed the hose. unbelievable the mechanic didn’t. Fast too.

It’s not the best, but it’s not the worst. I’m not sure if there is any oil change places that I could recommend. All the places I’ve been to try to upsell you. If you want cheap car maintenance, you’re probably better off doing it yourself.

My experience with this place. Bought a voucher that provides 3 oil changes.
1) Yes, they always try to upsell you.
2) They will avoid not changing oil for you if you decline any upsell by stating the oil filter for the car is not available. Although, as other user stated, the oil filter for my car is standard oil filter for Honda/​Toyota
So that’s it. Don’t waste your time with this place.

My girlfriend bought a Groupon or Living Social or similar deal for this place, and when she called for an appointment for her oil change she was told the voucher was no good because someone didn’t pay their bill. Can you believe it?
This place needs to get its act together.

My 2^nd bad experience here… Picked up a great $ 9.99 black friday special oil change coupon in the local paper. Phoned them & confirmed they would honor it, but when I went in they didn’t because they were only willing to use their standard oil instead of the Mobil 1 synthetic oil I brought with me. Yes they rejected the deal because I was supplying my own oil. Go figure!

There was one car in front of us. After an entire hour of waiting in line, the same car is still in front of us. We haven’t even been acknowledged, and can’t even back up to leave because there are now 5 cars waiting behind us.
The car in front of us wanted their air filter replaced, so 14 minutes later, an employee returned after having to purchase one from somewhere else.
This place is RIDICULOUS!
NEVER come here!
Like everyone else, I was lured in by a Groupon deal.
What a waste.

Rude and more importantly will definitely rip you off.

It’s an oil change. No frills. Nothing fancy. Just a simple oil change.
I drove in. They serviced me promptly. Provided some friendly conversation. Changed my oil. Didn’t up-​sell me on anything. Charged a fair price. I was out of there in 15 minutes.
Not sure what some people are expecting.
If you want the red carpet to roll out when you arrive and have someone sing you a song then I think you are mistaken as to what an oil change entails.
One review below said service was slow and that it took 90 minutes. Well, isn’t that one of the risks you take by visiting a place that you most likely didn’t book an appointment for? Sometimes businesses get busy. If you don’t like that risk then you should book an appointment — but don’t blame the business.
One review below said he needed to move his car three times to get in the correct spot and gave it 1 star? Rightfully this sounds a bit annoying but I experienced nothing like this and maybe there was some fault on the customers end here. Not sure it warrants 1 star.
As far as the staff being rude, I didn’t encounter that at all. They were actually beyond friendly with me and amongst each other. But, maybe I caught them on a good day?

Been taking my vehicle for a while, never had any problems. The service has always been reliable and everyone is very helpful.
No complaints from me!

Compared to other reviewers that had poor experiences here, I actually had a good one. BOSS ‘SHAUN’ and his team had good customer service, even though they knew that I had a Groupon to use — in fact they welcomed this. Shaun even said that he would honour the 6 momth groupon to 1 year!
The oil change — I hadn’t changed my oil in prolly close to 8 – 10 thousand kilometers. The guy was very informative and showerd me the dipstick and explained to me the implications of having the oil that dirty, and recommended a engine flush — this procedure was also explained well. I bought the extra engine flush for 15 bucks, and after the oil change, I checked my dipstick and the oil was a golden yellow.
All in all, the service was good, and it didn’t take too much time (considering I came at 5pm and was done in half an hour). 2 thumbs up.

One word: SLOOOWWW
I had one car ahead of me. By the time they disused with my car it was almost 90 minutes later! Both the car on front of me and mine had only basic oil changes done. I’m not sure where these guys get their training. I’ve done a lot of oil changes myself in the past and never had to take this long even with using non-​professional tools. The people working there seemed to be very laid back and not in a rush to get things done. If it weren’t for a Groupon promo, I’d be going to another place.
If you go make sure you give yourself a lot of extra time just in case.

They have 2 drive bays that fits 2 cars each. There was 1 car per bay being worked on when I pulled in just before the gate, got no attention at all until I got off the car started asking questions. I was asked to move in 1 foot, shut off engine. They moved the car in front of me 1 foot then I was asked to move in again 1 foot, shut off engine. Repeat this 3 more times and it started to get ridiculous. Ignition on/​off not good for the car either. Best part — there was no cars at all behind me its not like they need to make room!
Staff were rude right off the bat. It was specially shocking to see the older man on his wireless headset whom I will assume as the owner or manager rudely talking down the asian mechanic whether he has asked the car behind yet for service. Intimidating. Poor guy I can see he has a lot of tension doing the job because of this.
I thought operating under the Mobil 1 name this shop would be top notch. It was just on my way to the mall which is why I pulled in. Bad idea you lost my business!

I had one of the WORSE customer experiences in recent memory at this location. I had a WagJag voucher for an oil change at this location and called to see what time the location was open until. The staff member I spoke to asked me right away, with a rude tone, if I had a deal voucher and I said I did and he said that they couldn’t accept it, since I needed to make an appointment before 3:30 PM (!!). I questioned them right away since my voucher said nothing to that effect, it did say an appointment was needed but the restriction around the time should have been clearly on there. He started getting aggressive and ruder and indicated he didn’t care about me not being able to redeem it. I indicated I’d be calling Wagjag and the staff member said «OK» and hung up on me. I was actually on the verge of tears at the end of this interaction as I’ve never called a business before and gotten rude, dismissive attitude like this. I went directly to Mr. Lube where I received friendly, polite and sincere service where I was actually treated like a human being. I will be getting a refund on the Wagjag and spend my money elsewhere.

I was here at 8:30am when its suppose to open but they didn’t open till 9:15. The employees were there waiting with me until the «Boss» SHAUN comes strolling in like nothings wrong. I let him know how I felt about it and received a smirk as a response. He thens decides to refuse me service so I left. I will never EVER decide to spend my hard earned money of any Mobil 1 service or products. Shaun needs some lessons on customer relations.

After going through so many substandard or too expensive or too pushy oil change places, this place was a welcome lubejob! Very courteous. Explains things to you if needed, and doesn’t push things on you (like trying to say you need to change your transmission fluid right away or your transmission is going to fall out!) Hate place like that. Mobile 1 uses very good oil too (Mobile 1 products) and are cheaper than Cacky Tire to boot!