Cap-it

Extraordinary service is so rare these days I had to write a review. My wife and I wanted to rent a rooftop ski box but didn’t have the necessary cross bars on our SUV. The folks at Capit helped us source a set and then installed them on the vehicle free of charge so we could rent the ski box. We had to pick up friends at the airport so were under some time constraints but they managed to get everything done with time to spare. I would definitely recommend this location of Capit and intend to go back soon to have my bike rack installed. Thank you for making out ski trip work out.

Terrible customer service.
Slider window broke after 5 months of having purchased my canopy. (I understand glass is not a warranty issue) however I had cap it install pet screens and was worried that they were putting stress on the windows. As i was driving down a quiet street and the window popped and shattered. Also one pet screen had come loose so I asked them to check to make sure there was no undue pressure and tighten the loose screw. I was told it would take a week to get the glass, then waited almost 3 for a phone call.
When I examined the window it was installed but the screen was still loose therefore saying to me that the screens were not checked at all. And when I asked the technician why it wasn’t tightened I was told «he wasn’t aware that I was having problems with the screens» when that was the first thing I told the «manager» when I walked in.
The technician then refused to believe that the screens put any pressure and I was again told that its not a warranty issue and there is nothing they can do. However, there is no doubt in my mind that the tech didn’t even look at either of the screens or their screws.
Unfortunately I made quite the stink & ended up with $ 40 off my bill but still ended up paying $ 225 for 45mins max of work. I am extremely unsatisfied and worried that the same thing is going to happen again as neither of the screens were inspected. I was treated extremely poorly and will never recommend cap it EVER. Be ready to be brushed off customer service is NOT their first concern.
If I could give 0 stars I would.

Been here a few times to get stuff for the pick-​up truck.
They do installations, but I guess they don’t do heavy-​duty work. They called us that they couldn’t do the suspension thing, since this bolt was rusted on. The good part is, they refunded us 100% (not keeping the labour cost for the time if cost them to find that out).