604-TRASH-IT

I had such a great experience with 604-​TRASH-​IT. To be honest, I was a little anxious and wasn’t sure what to expect, but I needn’t have worried — the two men who showed up were ridiculously nice, accommodating, and very professional. They were polite and efficient, and I was charged a fair price. There was even a little subterfuge involved in getting the furniture away from my hoarding mother, and they were so respectful and handled the odd situation remarkably well. Not only was it quick and painless to have the items removed, but their excellent customer service skills made the experience an absolute pleasure.

When my brother died while living in Vancouver, I needed to find a company to clear out his apartment as I live in California and was unable to get there to do it. I contacted Dave Abercrombie regarding the situation and received a very fast response. He arranged to go to the apartment and gave me a very reasonable quote. They did everything he said they would do: they cleared the apartment, recycled everything they could, donated things that could be donated, stayed well within the quote and he personally boxed up and mailed some items to me that I had requested. I was kept in the loop every step of the way and in spite of numerous emails back and forth, Dave continued to be super responsive. I couldn’t be happier with the level of excellent customer service and compassion I received during what was a difficult time. They really are an amazing company.