Princess Beauty Spa

Really bad customer service, took them 4+hrs to do something that is not even complicated. With in the 4+hrs service was really bad, she had her bi*ch face on at all times. They will tell you that they can’t find you package if you have one with them and make you pay a ridiculous amount. $ 115 for something only worth $ 65 at pacific mall (did got a quote from a store) and the quality, service I would say it only worth $ 20. Will never go there again. They said they are always fully booked and they have been business forever, they will not scam ppl. Ya if you take 4 hrs to do something like that and you only have 2 staff, of course you’re fully booked all the time cause you can only take 4 – 6 customers a day.

I feel really badly writing this review. First of all, I have to say the women working here are so nice and sweet.
I came in for a deluxe pedicure and a shellac manicure. It took over 2.5 hours to do this and the lady painting my toenails shaped them incorrectly and didn’t cut any of my cuticles or the dead skin around my nails. The reason I get a pedicure is to remove the dead skin on my feet. After I got home, I pulled out my cuticle clippers to get the effect I expected to receive at the salon.
I also told the lady to not cut my fingernails and to just fix the two that were longer than the rest. She shortened all of my nails and they are too short for comfort. They are also crooked and don’t have a perfect shape that you would expect at the salon. I told the lady this during the manicure and she tried to fix it but was unable to without making my nails even shorter. She asked another technician to try and fix my nails. The other lady was able to make it look better but at this point it was so late that I had to cancel my evening plans. I was also famished so I told her that it didn’t matter and I just wanted to leave.
Two of my fingernails were chipped when the first Lady was painting them. They put another top coat on all of my nails because of this but did not offer to repaint those two nails. They look even shorter because of the chips.
I would not go back to this salon. The ladies really tried hard to make me happy and they were very kind.
They have a deal where they sell a package of 5 or 10 mani/​pedis that you can buy at once for future visits. It breaks down to $ 39 for each visit.
The salon was also very clean including the restroom.
To compensate for making my nails very short, they took the tax off of my bill. I still tipped them well but I don’t think I’ll be back. I can shape and paint my nails better than how they did them at this salon.
It might be worth a visit. Perhaps the technician was just having an off day.

took way too long to get a manicure and pedicure, over 2.5 hours.