Citrus Nail Lounge

Terrible service! Mani and pedi combo in literally 26 minutes is quiet speedy! Have been rushed to leave the place and have been told to dry my nails at home. Really? Thank you, but never going there again.

Just got gel manicure + pedi combo.
One of the cleanest and pretty nail bars that I have ever been to and some staffs were constantly cleaning. They have great selections of colour for both gel and regular polish that was great. It seems like they use new tools for each customers and I liked that. I highly recommend this place for events as this place is very stylish, does have those polish rack hanging on the wall like many other places so more picture friendly.
Service I received was great, I am not a chatty person and the lady who helped me wasn’t forcing a conversation which I liked. And obviously my nails and toe nails are super polished!

PROS: I really liked the ambience at this nail salon… the décor is lovely and the seating on couches is very casual and comfortable. I went with a girlfriend and it felt very natural sitting on the couch, chatting side by side. My nail artist did a fabulous job on my polish and was very gracious when I requested a different polish colour after she’d already begun to paint my nails. Also, I was given plenty of time to sit on the couch and allow my toenails to dry, and they gave me disposable flip-​flops to wear leaving the salon because I’d worn running shoes.
CONS: My girlfriend showed up eight minutes late for her appointment and, even though the pedicures were scheduled together, they asked if they could start my pedicure ahead of hers. I consented but was left wondering what the point of scheduling the appointment together was. Also, the callous removal definitely leaves something to be desired. My feet were just as calloused leaving the salon as they were going in… it would have been nice if they’d been a bit more thorough there.

I so badly wanted to love this place. It’s cute, clean, and they are very sterile and well sanitized with all of their tools.
The girl that did my both of my shellacs (2^nd was just a shellac change) just didn’t do a good job. The polish was way too far out to the sides, and when I asked if I could have some nail art (nothing crazy) on 2 nails they made a huge deal about it because I didn’t book for it so I finally just said forget it because they made me feel bad. She was nice but didn’t talk much. Actually, no one in there talked much. I saw other reviews complaining about the customer service. I totally agree! When you spend money for something that is a luxury the staff should be thankful you’re there, after all we the customers are why they have a job!

Did my nails two times here and want to say that Customer services doesn’t exist in this place. It is a very expensive spot with indifferent people who do not need your business much.
They do not care about customers.
They have a big TV and always show the same movie… every single day, many times a day…
I had bad experience and my toes and fingers hurt for two days after visiting this place.
Will not return and will not recommend!

I wish it was a full serviced spa with the massage chair and the whirlpool water for foot soak — but it’s not.
I made an appointment for a mani/​pedi and eyebrow wax. They did a great job. My eyebrows haven’t looked this great, my nails (I got the French nail shellac) looks very tidy. Not like the other places I have been to where the polish is over my nail bed.
I will definitely be back to get my nails done and my eyebrows waxed;). I was happy with the services;).

I love this place! I usually just get a polish change (shellac) and the cost for removal and the new colour is $ 20! I don’t do nail art or anything fancy, so I don’t have any experience with that at Citrus. I’ve paid more than double that (for the EXACT same service) at other salons in the area! Also, I love the atmosphere there! It’s so girlie and fancy and I love that they play the rom-​coms. So cute :)

I’m happy to have Citrus a 4 min walk away from my house :) It’s bright and pretty inside, usually playing a rom-​com on the large television. I’ve had a gel manicure done there as well as waxing services and was pleased with both. The waxing was well done and a bit cheaper than other places. You can often get an appointment last-​minute here, though not always: it probably depends on what service you’re booking. I’ve sometimes had a bit of a language barrier with the staff but they’re always very nice and we get things figured out. I’m going with my bridal party for mani/​pedis, should be fun!

I do like this place but I’ll explain my 2 star rating. Been to Citrus a few times since it opened last year. Clean, very nice décor and most of all because I can walk 2 minutes there from my apartment. The only thing I ever found so-​so was the language barrier with the staff. But really, that’s life here in metro Vancouver so who cares. If you’re driving here, there’s no problems with crappy parking as there’s plenty out front, unlike Pure Nail in Suter Brook.
Took my mother in law here to get a pedicure tonight. Pedicure was great, though I had to wait about 20 minutes before my pedicure started after my mother in law’s even though I had an appointment for both of us. I’m just guessing, but they may have had a walk in before me and being understaffed on a slow Saturday evening weren’t prepared, and didn’t turn the walk-​in away? They gladly accept walk-​ins, according to their signage. I dont remember having this issue with my other appointments there. The wait itself wasn’t bad as the girl doing my M-I-L’s pedicure did at least get my foot bath ready and me and my M-​I-​L just chatted in the meantime. But what was weird was the manager stood watching the Sex and the City movie on the television while the staff worked, and I waited… if you’re customers are waiting don’t you jump in for a bit to help? Or offer tea/​water at least and apologize for the wait? So what was her job exactly?
Like the last reviewer (Jessica C) I am a fan of customer loyalty programs. I brought my stamp card with me tonight (pay for 7, get 8^th free). However, when paying the manager wouldn’t stamp my card. Why? Because they are having a «special» on their pedicures. Special price: $ 29. Regular price: $ 34. I was paying for both pedicures and I said OK well how about one stamp then for the 2 pedicures. She still said no. I paid for a friends pedicure before and got a 2^nd stamp so that’s why I asked. I agree that 7 full-​price manicures & getting the 8^th free is the same as what you’d save over the course of 7 «special price» manicures so it really doesn’t make sense to do a 1 for 1 stamp. But if you consider that for one stamp I would have paid $ 60 and she still wasn’t willing to do it… well that’s not the greatest management policy or loyalty offering. Or if they’ve scrapped the stamp card all together maybe the language barrier got in the way of communicating it. It bugged me enough that I won’t go back, unless Im desperate. And in that case I’ll probably just slap a new coat of paint on my tootsies at home.
So much for loyalty programs.

I started going to Citrus Nail Lounge, despite living downtown Vancouver, when my mum started raving about it.
My mum use to go to Pure Nail Bar in Suter Brook purely out of convenience (because honestly that place has horrible service) and I use to go to a place out in Vancouver. We LOVE Citrus and I know my mum is especially happy that there’s a place close to her house that she can always go to. The two of us always start off our mother/​daughter dates here.
The interior is clean, bright and fresh. Comfy couches, a good selection of magazines to choose from and always something fun to watch on their tv. We always go for a mani-​pedi combo, and get gel polish manis.
The girls that work here are great. Super nice and they do a great job. I once chipped one of my nails a few days after getting a gel polish mani, and they were happy to have me come in so they could fix it for me.
Price wise, Citrus is reasonable, especially when you compare them to places downtown and even in the area. They also have a punch-​card which I love! I love customer loyalty rewards and wish more places had them.

After a long week at work, there is nothing better than relaxing late Friday afternoon with a nice foot (sc)rub. Located in New Port Village, this place is nice! They have comfy couches and the lighting is spectacular to look at! It almost feels like you are at a downtown spa with the décor.
As a self proclaimed pedicure connoisseur, I have to say that I was not impressed with the service at Citrus. I really felt like the lady doing my toes was rushing through it because it seemed like they wanted to close up shop (even though I had an appointment). As a runner, my feet tend to get quite rough on the bottom and none of this was removed and I barely received any massage!
Despite receiving many compliments on the nail art that I had them do, I have to admit that the process was painfully slow (AND NOT CHEAP!). I had my toes painted and wanted some white polka dots on top of the big toe. First off, the girl who was doing my toes had no idea how to use the dotting tool, and when she was shown, she had so many problems that she had to take off all of my polish twice before it looked decent. The polish part of the pedicure (say that 3 times fast HA) took almost 30 minutes. Not to mention that the 4 polka dots that I finally did have done, cost me $ 5 PER TOE! Totally not worth it.
If you do chose to visit here, be sure to take advantage of their meni/​pedi deal that is $ 42… but don’t expect anything big.