Sleep Country Canada

What can I say.
Exceptional service. Ask for Shyam!!!
Reading the reviews on Unilocal,one would suggest that these men could care less about customer service. On the contrary if one is trying to close a sale and your coming in to just look around, OBVIOUSLY your not a priority.
Having said that, my experience with Shyam (one of the salesman) was exceptional. After telling him of my low back pain, He took my wife and I through 8 different types of mattresses, very much a learning experience for us both. From coil, to form, to pillow top (don’t like pillow top) I was like «this guy is really trying to find the best mattress for me». In the end I was able to lay on the mattresses for a 2^nd time to decided on a firm coil mattress and the bed frame, which was delivered within the week FOR FREE. He also threw in 2 free pillows and no taxes (nice compromise).
Lastly, this was my first time to walk into Sleep Country, Pickering after speaking and getting quotes from Sears and a quote Hudson Bay. I was highly impressed with Shyam’s knowledge, patience and ability to negotiate and help me find the perfect mattress.
Tip: For those looking to buy a new mattress, wait until you have a budget for at least… $ 900.00. If not, DO NOT WALK INTO A STORE AND WASTE THE SELLERS TIME… Save your money, research online, and walk-​in with a FIRM idea of what you want. If you do this, guaranteed you will walk out with the mattress you need and want. But don’t walk in just to look, your wasting people’s time when others (like myself) are looking to buy NOW!!!
Thanks Shyam,

We walked in
We looked around
We rolled in some mattresses
We left
And the lone sale person was just too busy closing a sale which I understand.
No eye contact
No greeting
No sales
FYI: Their washroom inside the store is just so filthy!

I really hate walking out of a place knowing that I can’t give them anything more than a 1-​star but when you experience such poor customer service, I simply can’t justify giving them anything higher.
As a customer, I tend to not appreciate being told what I like and what I don’t like… I think I know better than anyone… so when I’m told by the «hired help» that, the reason why they don’t sell feather pillows is because nobody likes them, it’s not quite factual. I happen to love feather pillows. In fact, the last set of pillows I had were my first down filled pillows and it made me wonder why I had deprived myself all my life.
Well, it was time to go buy a new set so off to Sleep Country I went, figuring that they would have a wonderful selection.
Not a feather pillow to be found… because apparently, it’s not what I really want.
Right.
I have to say, with the attitudes I experienced from the two men in this store, I wasn’t surprised at all that the place was empty.
I ended up going to Home Outfitters, where they carry all the same brands for a lot less money… but, they also have a large selection of beautiful down filled fluffy pillows! Sure, I still ended up paying nearly $ 100 (on sale from $ 189) per pillow but I am extremely happy with my purchase and I received great customer service.
Sorry Christine Magee, but this is a perfect example of why I’d buy my mattress (and pillows) anywhere else.