Jk Tire & Auto

My fam had two cars. They both had some issues. Different issues. Over the course of several years. I will *always* go here. This’ why:
Customer Service:
— Absolutely FANTASTIC. I’m very picky about customer service, especially when I observe how people treat my elderly parents (wanna see how good customer service is somewhere, see how they treat the elderly…). We’ve been served by both Jim and John, who I believe are the two proprietors, and they’ve *always* been exceedingly accommodating and understanding.
*Case in point:
One of our cars had a major problem. We called, and John offered to take a look at it, free of charge same day. He did, then explained how difficult it would be to locate and fix the problem (probably something with our power steering that would require taking out parts just to diagnose the actual problem), suggested that it probably wasn’t worth paying to fix (13 year old car), *and* he topped up the power steering fluid so the car would run for at least another week. Which it did.
This was amazing because:
a) He didn’t charge us anything. Period.
b) All of this was business between just him and my 62 year old Mom, who needed convincing on what to do with the car (I was worried she would get taken advantage of, and I wasn’t around to help her).
c) He told me what kind of auto fluid I could buy if my Mom wanted to drive the car a bit longer while we buy a new one, where to pick it up, and that if I brought the car and fluid back, he would top it back up free of charge.
I really don’t know what else to say. They’re always very busy with customers getting winter/​summer tire changes, and we’ve never had payment issues or concerns (the times he actually charged us!).