U-Haul Moving & Storage of Ottawa

We have used Uhaul to move one of our relatives and a part of the instruction was to bring the vehicle refilled. We stopped by a gas pump to do so just before returning it and put as much gas in as took.
However, the attendant at U-​Haul insisted that the tank was not full and informed me that I would be charged extra $ 30 dollars plus the cost of the amount of gas that they decided was missing… !!! How could they know that? It makes no sense
To me, this is just a cash grab to rip people off after tadvertising cheap prices everywhere.
Avoid UHaul Ottawa under any circumstances. Business like this should not be allowed. I am very grateful for Unilocal because I can help others from being ripped off too!

Moving. It’s got to be one of the most stressful life experiences ever. And the worst part? When you and your buddies have to do it all yourself.
I’ve rented a U-​Haul from this location twice now, and I can say it’s usually the least stressful part of my moving day. The facility is really well organized and the staff here are great. When you arrive, park your car anywhere you can find room and head in to wait in line. Try and arrive about half an hour early because there’s usually a lineup!
Once you do reach the counter, breathe a sigh of relief — the staff know the policies and procedures inside and out and are really helpful. They know the answer to any questions you might have.
I wish I never had to know this, but they have a great roadside assistance team. Our battery died halfway through our move and they had someone out there in half an hour who was super friendly and kind.
Another plus? If you’re going to need to truck longer, they’re usually totally fine with it (as long as it’s not booked right after you). Just give them a call and let them know.
Downside? There’s never enough people working at the counter to manage the lineups, especially in the morning. Also, there’s not a great flow around the registration desk — it’s always a bit chaotic. Grab a coffee before you come in and be prepared to wait at least 15 minutes to get your key.

We recently located from some distance away to Ottawa. Since we were footing the bill and had a U.S. Canada border crossing, also had restrictions on what moving services we could use. U-​Haul ended up being the *only* you-​pack and load, we transport it option we could find, with their U-​box service. Conceptually fantastic.
The U.S. side of things went very well — everyone was great, they knew what they were doing etc. We were told our u-​Boxes would be delivered to this location, no problem — and that they would be stored in-​doors on that end. Oh yeah — we also rented a tow trailer to bring up some items with us.
We arrive in Ottawa and go immediately to this location to drop off the trailer, rent indoor storage and generally get familiar with where our household contents are going to be.
It happened to be a busy weekend — Labor Day. The yard was chaotic. I was positive our vehicle would get dinged in the lot. There was no traffic flow, just a bunch of yard guys all doing their own thing, moving trucks, trailers and cars around to meet their own needs at the moment. This was Saturday afternoon.
On Sunday morning, we went back to convert trailer (stored overnight) to storage. We got there at opening time and spent 45 minutes in line. During that time another customer came in *very* upset that he was blocked in. He tried to get help from yard staff, desk staff, but finally ended up barking at some poor female customer that she needed to move her f’n car, or he was going to ram into it. (Grow up dude! Not that woman’s fault!) While this was going on, and associate walked within 2 feet of the altercation and did *nothing* about it — just pretended nothing was going on.
So we get thru that mess, unload trailer into storage, and leave. 2 days later get missing equipment notification. Argh.
Our u-​boxes arrive — drive by, stored outside, uncovered. Ask if they will be covered — «oh yes, before we leave tonight». Ok. Drive by next day, after a night of rain… uncovered. Glad I bought insurance and I hope nothing that is irreplacable is ruined — but I’m not hopeful.
Complained. Manager focused on security aspect of my complaint, and did not really listen to the main thrust of my complaint, that my items were being stored outside, uncovered. (U-​Boxes are advertised as stored indoors.)
So — all in all, our dealings with this place have sucked. While u-​haul in some areas seems to be ok, we do *not* recommend this particular location. (There are other problems I’m not even getting into here.)
Recommend: No
Return: Only until I can get my stuff out of their lot — then never after. We will (based on our U.S. dealings try one of the other locations in our city.)