Toyota Mendes Sales & Service

I haven’t purchased a car here, but the service department is completely bush league. I took a Sienna purchased in the US there to have Daytime Running Lights installed, as required for import to Canada.
They charged me a hundred bucks for labour just for them to flip a switch in the car’s settings software. When that didn’t actually work, they told me it must be a problem with the light switch and we’d need a new one, costing over $ 300. I told them to go ahead and order the part and scheduled an appointment to have it installed two weeks later (they told me it would take 5 – 7 business days for the part to arrive). When I returned, they let me sit there for 3 hours before telling me that the part hadn’t actually arrived yet. Then they asked if I’d like to reschedule. Since I value my time, I told them I wanted to wait until the part had definitely arrived to avoid the same thing happening again. I told them to re-​order it and call me to reschedule when the part came in. They never called! I’m still sort of blown away by this, but they just left me hanging.
The best part is that after taking it to another dealership, it turns out they were just wrong about the diagnosis anyway. The car doesn’t need a new light switch at all, they just had no clue how to enable daytime running lights.
If your car hasn’t actually been towed to this place for service, and you can still drive it, take it elsewhere.

Extremely unhelpful. Was in Ottawa for two days on business. Had a problem as my windshield spray didn’t work. I arrived at 7:30am as they were opening. They would not look and the girl at the service desk said I would have to leave the car all day. To look at a minor issue? Spoke to the manager he also wouldn’t help and didn’t care that I was from out of town. No sense of urgency or customer understanding. Awful bureaucratic double talk. I’ll never go back.

Had a great experience purchasing my vehicle at this dealership! It was a pleasure dealing with Kamal in the Sales department. He was very straight forward with the pricing and when I specified that I wanted to discuss only the cash price of the vehicle and not focus on the monthly payments he honoured that request. He did not try to sale me extras I did not need and I never felt any high pressure sales tactics similar to the ones I had at other local Toyota dealerships in the Ottawa area.
They are under a great amount of construction right now, but do not let that scare you away. Everyone I dealt with was friendly and they had the car I wanted in stock just at a remote lot.