The UPS Store

Terrible Customer Service. Use another courier.
First UPS says they will deliver my package on the 23^rd. No delivery.
Then a packaging slip is left on my door on the 24^th while I am out.
On the 27^th I go to pick it up, only to find it has been left on the truck.
The staff at the store diligently took my name and number and promised it would be deliver that day or at the very least they will call to let me know it has been dropped off at the store.
I called to follow up near the end of the day, no answer at the store.
The day ends. No call. No delivery. No package.
I called the following morning (now the 28^th) to find out what had happened and was informed that not only could I not get my package but the depot where they thought my package was wouldn’t be open again until Monday and there was nothing I could do about it.
There was no offer of an alternate solution. I’d just have to wait until Monday (30^th!).
By this point, I will no longer by in Ottawa to receive my package and neither will the recipient. This entire experience has been completely ridiculous.