The Home Depot

Worst customer service I’ve had in a long time. The staff don’t seem to communicate with each other, they are untrained, misinformed and insincere. So here’s my story of trying to buy a dishwasher:
After waiting for a back ordered GE dishwasher it finally arrived and the service tech came to install it. Upon installation it immediately gave an error message and would not work. The installation tech said it was defective and we would be better to have it replaced rather than repaired because if you have an error message once you’re more likely have subsequent problems. No problem, right? I mean, it is brand new and hasn’t been used. So I called Home Depot and was immediately told there was nothing they could do, I had to take it up with GE. Really? A call to GE and they said «we’ll get back to you». Thinking it didn’t seem right that Home Depot wouldn’t be able to do something, I called back the next day. This time I was told that the first person was wrong to just pass me off to GE but I had to wait to speak with the person who originally sold me the dishwasher. So I waited for a call back, and waited, and waited. I’ll skip to a few days later after phone calls back and forth to Home Depot and GE (mostly waiting for call backs that never came). At this point I just want my money back, but even that’s a problem because Home Depot doesn’t want to refund it and says if they take it back its a loss to them because they have to just throw it out — they’d rather I have it repaired. I’m pulling my hair out at this point and stand firm. No — just take it back, get it out of my house and give me my money back. They finally agreed (although I am once again waiting for a call to say when they’re coming to take it out). In the end I think they did the right thing, and they were apologetic about the hansel, but it should never have been this difficult in the first place. They should stand behind their products and work with customers. Other places let you exchange item within 30 days if you simply change your mind about them, it should not be an issue to exchange something that doesn’t work from the moment it is bought.

The service is pretty good and the store layout is easy to navigate. You can always find great deals and clearance items.

Very friendly service from the guys in the paint department! Helpful and quick!

I am not the most handy person. I know that, but I certainly do not deserve to be laughed at! I went to Home Depot to get a hammer and some hooks to hang a picture. Relatively easy right? No. The first person I asked sent me to the wrong aisle, than the second person I asked laughed at me. Literally laughed at me, just because I said «the things to hang pictures». Obviously My English was failing me at this moment because I was exhausted from travelling to multiple stores and from moving the day before. But that is not cool! Why are you laughing at me? After finding the proper hooks on my own I went to the cash and stood in line. There was only one person in front of me who was asking for assistance and the cashier directed him to the correct aisle politely. Then he left and the cashier looked straight at me smiled and turned around and walked away from the cash!!? Ummm hello?! I’m not just standing here with my arms full of stuff to look pretty??? I’m obviously waiting to pay. At this point I was extremely agitated, so I just used a self checkout station and left. Needless to say I will not be returning to this Home Depot. I am so disappointed with the service here as I have never had anything but good experiences at Home Depot before.

A Big Box store with small town friendly service? Incredible. My trip to have two keys cut evolved into a conversation about technology and cursive writing. Made me want to go back to have more keys cut and I will, once I lose them.

I am from the states and needed to get my friend a gift card for a house warming gift. Apparently that is impossible via
or
. I could not mail one of ours there because it wouldn’t work. Nothing on Ebay, Kijiji doesn’t accept payment options, Paypal won’t accept out of country addresses. BUT, I was finally able to speak with Eddie and Stan and together we were able to figure out a way to make this happen. (seems simple right?) I was very impressed with how they went above and beyond for customer service when they could’ve very easily said no and hung up. Thank you!