Suds Car Wash

New review:
So, it was brought to my attention that the indoor bays and automatic wash have hours, and it’s only the outdoor bays that are 24 – 7. I think that wasn’t really made clear, but, let’s chalk this up to being my mistake and human error.
Knowing this, I’m more willing to go and revisit this establishment, and I have.
I consider myself a regular customer now.
But now I’ve discovered some other problems that have come to light.
Mainly their touch screens to switch detergents.
For context, their bays work on a timed basis, at $ 1 per minute. (an extra 5 minutes is added if you spend $ 15, giving you 20 minutes)
The bad:
The interface is very slow and lacks proper response. You find yourself mashing the screen over and over, not sure if it’s just slow, or hasn’t detected your touch. This wastes paid time, and is frustrating, considering you are literally watching the seconds tick by.
Once something is selected, it takes about 40 seconds before the rest of the system switches the detergent over to what you’ve selected, meaning you are loosing about 66 cents per time you switch detergents.
But all that would be tolerable… except for one rather major bug.
If you switch detergents too quickly without pausing about 10 – 15 seconds between selections, like if the touch registers a wrong button and you touch the right button again, the interface will say you’ve switched detergents, but won’t have actually done so… Until you figure this out, and spend a good minute switching to a different detergent and back, you’ll still be spraying soap instead of water, or waiting for the foam brush or whatnot, while your money trickles away.
So, in a normal wash where you switch between about half of the functions, I’d say I spend at least 2 minutes fighting with the machine. That’s a good 2 dollars down the drain for most people.
That sucks, a lot, and I recently learned this the hard way.
Now, all this being said…
Their staff, when they are available, are excellent.
I recently had the machine keep me waiting for a good 5 minutes waiting for the foam brush to actually start working, and the gentleman in the booth kindly credited me the 5 minutes.
Their staff is their saving grace.
So, with these caveats in mind, I’d somewhat reluctantly recommend this place.
If those machines worked properly, and responded well, this place would be an easy and solid 5 stars. But since they don’t, I’d say 3 stars, worth a visit, but don’t expect it to be a 100% pleasant and perfect experience.
Old review:
I would have given this place 5 stars, if it weren’t for one little detail.
They seem to close their heated indoor wash bays and their automated car wash whenever they want.
It’s frustrating when I’ve driven 20 minutes for a car wash, that’s supposedly 24 hours, to get there and it be closed.
It also doesn’t bode well for their membership plans, since their terms clearly state that them being closed when you arrive to be your problem, and they will not credit you anything if when you try to go for a car wash, they are closed.
If they had two different sets of hours for the outdoor washes and the indoor/​automated washes, this would be acceptable, but I won’t go out of my way to go to a place that has been closed 2 out of 5 times that I’ve gone, and I certainly won’t buy a membership if their terms are so restrictive, and they are sloppy with their hours.
If I’m passing by, I will probably be a customer again, but I’m never again going out of my way to be a customer to this establishment.
Very disappointing customer experience.

This place is close to home and is open on Sunday, a big bonus for me after a packed Saturday full of errands takes me well beyond the 5pm closing time of most places.
Gas station car washes suck. This place offers a better wash for the price of a gas station wash, and indoor heated bays that you can use to wipe the car down before you drive away.