Staples Ottawa

I thought this was a standard Staples. I only went in to print something so this review is for the copy and print area only. There were 3 people working when I went and they were all busy helping customers.
I brought a flash drive and was notified that the copiers themselves have print capabilities. The machines are all updated which was awesome. I basically put in my credit card, inserted the flash drive, and it printed. All without a person or formal computer. It’s very convenient.

This Staples location is in a really convenient, downtown location and shockingly, they have many parking spaces available, which is great. Unfortunately, I’ve seen way too many Staples customers be ticketed for parking here.
I have a few things to say of this Staples:
I purchased a computer here a few years back for over $ 1000 with a warranty (which cost another hundred or so). When my computer crashed less than a year of owning it, while still under warranty, I took it in to be repaired, and it took MONTHS without any resolution. I’m not kidding– months. Like 4 months. Finally, they agreed to offer me a credit for the value of my computer, which was apparently a measly $ 300 dollars… Additionally, I didn’t really want to give any more money to Staples, so that was a real bummer. I opted for a MacBook, so I didn’t have to deal with them, and so any potential issues could be dealt with via Apple.
Today, I went in to Staples again to do some printing from my online Dropbox. It was something like $ 0.30 a minute to use the computer, and $ 0.95 PER PAGE for printing. Almost a dollar a page for printing in addition to the fee you pay for using the computer?! Such prices are ludicrous if you ask me. When I asked the person behind the counter for help, they pointed to the sign with the prices and walked away leaving me struggling to shut down the computer to avoid further fees to my credit card just for being logged on. AWESOME.
*Do yourself a favour and head over to Katari Imaging on Elgin Street. Staff are way friendly, and the prices are incredibly more affordable. They printed for $ 7 what Staples would have charged $ 56 for.

I was at the copy centre today! I needed to print a super important 91 page document. The woman behind the counter was amazing! She helped me not only patiently but when the order didn’t print out right she did it all over again for me and helped me with the file! Just a sweet amazing person! I really wish I had asked for her name! This will be my go to Staples from now on!
Plus FREE PARKING!!! That is always a plus in that area!

I brought my laptop here to get fixed because it crashed and had a few viruses.
The people there told me I needed a new hard drive. I didn’t know much about computers so I believed them.
It took 2 – 3 weeks for them to fix it waiting to get the hard drive in.
They charged me $ 300 for the repair.
When I took it home, they hadn’t even installed Windows properly. There was no Media Player anymore, and when I brought it back and told them, they told me to just download VLC player, which I did, but is ridiculous because Windows comes with its own player.
There was no Adobe reader on it anymore. I told them this, and they told me I had to download it myself. Like, I paid $ 300 for that thing to be fixed, least they could have done was installed all the basic programs.
Then I noticed that when I typed in Word, the letters would jump and end up in different lines to the point where I couldn’t even type one coherent line.
Of course, they just told me it was my computer.
So I brought it to Future Shop and South Keys and paid the $ 100 to have everything wiped and reinstalled.
I was out $ 400 in the end, $ 300 for Staples bullshit repairs.
Do not go to this location.
I never had a problem this bad at the Future Shop at South Keys or the Staples in Pembroke, ON where I had originally bought the laptop.

i’ve also had a horrible experience here like the previous reviewer, and evidently everyone else on google that reviewed this place. I purchased a printer that was on sale here last month, I was completely confused as to which printer was on sale since it wasn’t marked, i had to match it up with the flyer. I went to buy the printer, the cashier (turned out to be the assistant manager) asked if anyone had helped me, nobody did so I said no. She said that the reason she is asking is because this particular printer is missing a printer cord, which would cost an additional $ 30. She then told me to get a more expensive printer because it would save me money in the long run.
I really just wanted the cheapest printer, especially since I knew the printer cords are like $ 2 at the dollarama. She persisted for about 10 minutes until I finally asked in frustration «can I please just buy the printer?» She reluctantly let me.
Turns out when I got home that the printer wasn’t compatible with my laptop (the manager said it was compatible with Macbooks). What the hell kind of printer doesn’t work with Macs? So many students have Macbooks now. Anyway, I tried to return it, after never using it. The manager said that it was clearly very well used and wouldn’t return it. I was mad. After I stated I never used it before, him and his little gang of employees decided to gang up on me insisting that I was wrong. K. If you say so.
The manager also accused me of using it since I waited so long to return it (27 days). Theres a 30 day return policy and I just procrastinated. He didn’t respect the return policy and was a smug a-​hole about not returning it either. I was not pleased. I certainly won’t be returning. I’m going to attempt to return it at another location since I’m sure this Staples is just shit.
Edit: returned the printer at the location on Carling with 0 problem. The whole transaction took 5 minutes.