Service Ontario

Whew.
Any public service centre can be a bit of a nightmare. After having been here about four or five times now, I think it’s time to organize my thoughts about this place.
It’s a bit of a nightmare to come to service centres. The wait times, the crowded, stuffy waiting area, the angry people who forget their identification… it can all be a bit of a nightmare.
I’ve had a pretty awful experience here — a very rude employee who refused to listen to an issue about replacing a health card. That being said, a lovely woman named Joan was exceptional with helping me transfer car ownership yesterday. The whole process took about 30 minutes, and she carefully walked me through each paper (I think I had to complete and sign about 10… intense!), made sure I didn’t miss any signatures and explained everything. This woman is seriously a wonderful person. I can’t imagine dealing with this kind of stuff all day.
Anyway, point being, this place is hit or miss. It’s located inside the ever-​dying Westgate Mall across from the barber shop. I’d recommend coming early in the morning if possible, and not during lunch hour — it’s bananas.
Either way, bring a coffee and something to read — and keep your fingers crossed that you get Joan :)