Rikochet Resale

Again, still problems with consigning. I have gone in as much as 2 weeks before expiration. Two out of five items had gone «missing». I asked the salesgirl if theft was a problem as this happens every time I bring items in. She told me I could now purchase insurance. No thanks. I’ll just bring in items I don’t care about getting back. It’s a shame — this store is a great idea and I’m all about recycling. They need to tackle why items are going missing and not just ask people to pay for insurance. The no knapsacks policy (should include large bags) in the dressing rooms should be enforced — it isn’t.

Update: It’s been 3 months since I wrote this review. I have still not received a call, email or any type of update on the status of my dress. I’m disgusted with the extremely poor customer service I received at Rikochet. I will NEVER step into this store and will continue to tell everyone I know about how Rikochet lost my dress. The more I talk to people about my negative experience, the more I realize how common this issue is with this specific location. Shame on you Rikochet!!!

I visited this store both as a seller and potential customer for the first time today. I dropped off my bags of items to sell at the front counter and browsed the store for a while while they took a look.
My impression of the store as a buy was that it was ok. Maybe it’s the time of year but I found everything in the store to be either black or grey. I wished that there was a bit more colour variety. Even in fall there are such rich, fashionable colours around but I didn’t really see much here. I also found most of the cuts and styles of clothing to be suitable for older women and not so much for a young 20-​something professional. Upon walking around I found only a few things that interested me.
The previous reviewer states that it’s a great place to find vintage. I didn’t notice anything vintage and their buying policy is that clothing must be less than 3 years old.
As a prospective seller, I think they could do a lot more in terms of putting the correct information on their website that would lead to a much less frustrating experience. I found three main ‘miscommunications’.
1. Website says that fall and winter purchasing begins in August. Because of this, I mostly brought in fall and winter items, only to be told that it was premature and they weren’t purchasing fall and winter items.
2. Brands list on the website is out of date. Some of my pieces were up in the air, I wasn’t sure if they would take them. About half of my items were brands listed on their website as brands they purchased. The associate however told me that it was their policy not to accept those brands. To top it off, one of the brands that she named as being unacceptable was the maker of one of the items I had picked up for a closer look.
3. The website says the only take items that are a maximum of 2 years old, but the sign in the store says 3 years.
So, as a seller I found the experience to be very frustrating and felt like I wasted my time driving across town only to be turned away for reasons contradictory to what their website says. I based what I brought on the website. As a buyer I didn’t find much that I was interested in purchasing.
I will say though that they had a couple things from very high-​end labels for sale at decent prices. You can expect to see things in that store from relatively cheap to comparable at what the item would sell for in it’s original store to expensive but a good deal for high-​ends.