Ottawa GoodTime Centre

At the beginning of August I had the first service performed on my Street Triple. I left the bike with the OGTC for about 3 hours. After picking it up, while on my ride home I noticed a new scratch on the tank. The bike has a matte finish which shows everything, so I wanted to make sure it was actually a scratch before going back to the dealer. After getting home, I confirmed that it was a scratch in the clear coat (not the paint).
I called the OGTC and spoke with someone in service who asked that I come by so the service manager could have a look. I went back the next day, met with the service manager who looked at the scratch, tried to buff it out (unsuccessfully) and took some pictures. It appeared as though my concerns were being taken seriously.
He took my information down on what looked to be a copy of the original work order. He said he would get back to me on what could be done.
It has been over 3 weeks and I have not heard anything back from them and at this point I don’t expect to. The scratch is small, and realistically there isn’t a lot that can be done due to the matte finish short of replacing or repainting the tank and it’s not worth going that far. I’m also not interested in chasing them down because while upset at first, I’m mostly over it.
However, the lack of follow-​up on their part is very disappointing. I was really hoping to develop a good relationship with their service department, as they’re the only Triumph dealer in Ottawa.

Awful customer service.
Firstly, bought my bike there 2 years ago. Had to return twice within the first week. My signal lights didn’t work and then my serial number did not match ownership. (sketchy)
Then I ordered a part for my bike, pre paid for it, went to pick it up and it was the wrong part. They tried to charge me extra to send the part back while they actually had the right part in stock the whole time. One employee pretended to be the manager but the actual manager showed up and resolved my issue.
One customer who will never be returning.

Bad return policy– I’ve bought a lot of stuff there over a while and the last purchase I made was a 300 $ Alpine jacket which seemed fine but was not comfortable when I got on my bike. I wore it for no longer than 5 minutes, but they wouldn’t take it back.
I cut the «tags» (price and stuff) off, so it’s no good anymore?
Unless you want to ride with the tags still attached to your clothes, you might not be able to return stuff. Now I’m stuck with a 300 $ jacket sitting in my closet.
They lost me as a customer.

Great service on parts clothing service and sales a great place to shop for bike stuff.

If you ever find yourself on Google searching for «motorcycle store Ottawa» you are sure to have Good Time Centre show up in the search results. This is hands down the largest, centrally located and polished motorcycle and gear store in Ottawa.
Being a show room everything is clean and fancy. The service as far as my experience (gear section only) has been great. The employees are polite and helpful and do not use pressure tactics.
So you might be wondering why 3 stars. Mainly there are two reasons; They lack selection specially on the higher end brands (they can special order). The prices are higher than online and other local retailers. I suppose the over head costs and convenient location might justify the higher prices in some buyers’ views.